Medical Nurse Help Desk

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6875 Shiloh Road East Alpharetta, Georgia 30005-8372 (800) 475-0624 Calling the Medical Nurse Help Desk The first questions the nurse will ask is your name, where you are located and a phone number. This assists in the event the call is disconnected or if they need to immediately dispatch emergency per- sonnel to your location. Next, the nurse will ask how you are feeling.

Following a physician-created medical assessment program on their computer, the nurse will continue to ask questions based on your symptoms. Then, the nurse will provide you with an assessment of your situation which may include: " Self-help comfort measures " Referral to a network physician or urgent care center " Referral to a network hospital emer- gency room Call Us First CustomerCARE Center The CustomerCARE Specialists are avail- able from 8:00 a.m. to 6:00 p.m.

EST Toll Free Number 1-866-807-6193 Now there is always someone you can trust whenever you become sick or injured A Registered Nurse is just a phone call away Medical Nurse Help Desk Introducing A New Medical Benefit From Actual Calls to the Medical Nurse Help Desk 1. A grandfather is visiting his children in Columbus, Ohio where the family cat bites him on ... more. less.

the hand. At 2:00 a.m. he awakens with a severely swollen and painful hand. He calls the nurse who directs him to nearby care that will see him immediately , and also instructs him on what to expect when he arrives. 2. A Michigan couple is driving to Pensacola, Florida for the winter when the wife develops a severe rash and skin ulcers. When consulted, the nurse makes arrange- ments for an appointment with a dermatologist specializing in skin ulcers immediately upon arrival in Pensacola. 3. A businessman in Brussels be- comes unconscious on the train, recovers and returns to his hotel room. The nurse 9s assessment is Asian flu and severe dehydration. The nurse suggests an immediate appointment with a physician , either in his hotel room or at the physician 9s office. A referral is made and the businessman visits the physician, who diagnoses him with Asian flu and attends to the patient. GlobalCare Inc. Terms & Conditions GlobalCare is an information services referral company. GlobalCare is not an insurer and is not responsible for the actual expense incurred as a result of medical care, including doctor 9s fees, hospital fees, laboratory fees or medica- tions. Although medical care services are generally available worldwide, specific medical specialties may not readily be accessible. This may be due to the type of specialized care required, the time of the requirement or the locale. GlobalCare does not: " Pay expenses for medical care. " Practice medicine nor diagnose medical conditions. However, GlobalCare does perform telephone triage to assess the nature of a medical condi- tion and direct you to medical care that is appropriate. " Recommend a specific physician nor represent the quality of medical care you will receive. However, GlobalCare does carefully screen international physicians that they refer to you. " Provide direct control or direction over medical providers 9 practices. Worldwide Access to Medical Professionals GlobalCare is available for after hours care whenever you have a medical illness or are in- jured. A Registered Nurse is prepared to assist you with specific medical requests. The nurse will work with you to determine the nature, severity, and urgency of your situation. This process is called cmedical triage and assess- ment d. The nurse has access to multiple re- sources to assist you. GlobalCare Travel Network Referrals If you need medical attention, the nurse can access the GlobalCare Travel Network with approximately 650,000 physician and specialist locations and 5,000 hospitals, in all 50 states. GlobalCare International Provider Network When traveling internationally, the nurses at the Medical Nurse Help Desk have access to GlobalCare 9s screened and credentialed pro- prietary network of English speaking, Western trained physicians, available in 196+ countries around the world Air Medical Evacuation GlobalCare may assist and manage air evacua- tion to the closest appropriate facility and/or return you to the U.S. when medically neces- sary. Any direct costs will be administered and paid according to your medical insurance plan 9s guidelines. Language Interpretation GlobalCare can provide language interpreta- tion, by telephone, in over 140 languages and dialects while in a medical situation. If you are unsure of the language, they can help you iden- tify the language and then assist with your medical care decisions. How to Use &. Medical Nurse Help Desk Call GlobalCare toll free: (866) 807-6193 to directly access the Medical Nurse Help Desk or a CustomerCARE Specialist to assist with your medical situation. To connect with Medical Nurse Help Desk: " Press number c1 d at the voice prompt To connect with a CustomerCARE Specialist: " Press number c7 d at the voice prompt If you are referred by the Medical Nurse Help Desk to a physician or medical facility, please present your Medical Benefit Insurance Card at the time of service. Medical Nurse GlobalCare 9s Medical Nurse Help Desk is available to you and your family for after hours service every day of the week. A Registered Nurse will answer your call and work with you to understand your medical situation. The nurse will then suggest a course of action, which may include self-comfort measures and/or a referral for medical care. If you need to seek medical care, the GlobalCare nurse may refer you into the GlobalCare Network. By calling the Medical Nurse Help Desk for assistance, you will receive personalized attention and be directed to the most appropriate level of care. CALL US FIRST! (800) 475-0624

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