About RBC Bank

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About RBC Bank RBC Bank serves personal, business and commercial clients in the southeastern United States through more than 420 full-service banking centers, an extensive ATM network, and telephone and online banking. As a wholly-owned subsidiary of Royal Bank of Canada (NYSE, TSX: RY) since 2001, RBC Bank is part of one of the largest and most stable financial services companies in North America. RBC Bank offers a wide range of financial services and advice including banking, lending, trust, investment services and more through RBC Bank and other RBC Companies throughout North America.

Based in Raleigh, N.C., RBC Bank has total assets of approximately $27.6 billion, ranking the company among the five largest banks in North Carolina, and the 40 th largest bank in the country. RBC Bank has approximately 5,000 employees across the Southeast. RBC Bank is fortunate to be part of the RBC family.

As the sixth largest financial institution in North America and among the 15 largest globally by market capitalization, with one of the best credit ratings in the world, RBC offers its U.S. clients unparalleled strength and stability. RBC Bank clients enjoy the service, attention and relationships associated with a chometown d bank, but with the breadth ... more. less.

and depth of a global financial institution. At RBC Bank, we understand our local markets and communities and keep decision making closer to our clients 4right where it belongs. We 9re able to act like a small bank while delivering the services of a sound international financial institution. RBC is Canada 9s largest and most stable bank as measured by assets and market capitalization, and carries among the highest credit ratings of financial institutions globally. In addition to RBC Bank, RBC 9s presence in the U.S. includes: RBC Wealth Management (formerly RBC Dain Rauscher), a full-service securities firm based in Minneapolis; RBC Capital Markets operates out of 75 offices in 15 countries and delivers products and services through operations in Asia and Australia, the UK and Europe and in every major North American city; RBC Global Private Banking in New York and Miami. From its earliest days, RBC Bank has had a rich history of growth by acquisitions, with more than 30 since its founding. Centura Bank was founded on November 2, 1990, as the result of a cmerger of equals d between Peoples Bancorporation and The Planters Corp., two regional bank holding companies then based in Rocky Mount with a combined century-long heritage. What was once a local North Carolina community bank is now a strong regional institution, with more than 420 full- service banking centers throughout the Southeast. As part of a global financial institution, RBC Bank provides clients straight-forward financial solutions, practical advice and personal service plus peace of mind and stability during today 9s challenging economic times. About RBC ABOUT RBC Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC. We are Canada 9s largest bank as measured by assets and market capitalization, and among the largest banks in the world, based on market capitalization. We are one of North America 9s leading diversified financial service companies, and provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis. We employ approximately 79,000 full- and part-time employees who serve close to 18 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 56 other countries. For more information, please visit rbc.com. In today 9s economy, RBC Bank is especially fortunate to be part of the RBC family. With deep knowledge and experience, RBC is one of North America 9s largest and most stable financial institutions, backed with a strong financial profile. " RBC Profitability: Last year, RBC generated a net income of C$5.2 billion, and had top quartile shareholder returns for one-, three-, five- and 10-year time horizons versus its North American peer group. " RBC Liquidity: RBC has a high-quality balance sheet with solid liquidity and capital position. " RBC Debt Rating: RBC has among the highest credit ratings of financial institutions globally, supported by very strong risk management practices. Moody 9s, a top credit-rating agency, gives Royal Bank of Canada a Aa1 rating with a Stable Outlook. Standard & Poor 9s gives RBC a AA- with a Positive Outlook, and Fitch and DBRS both give RBC a Stable Outlook with senior debt ratings of AA. " RBC Confidence: As of March 10, 2011, RBC was the sixth largest financial institution in North America, and 13 th largest globally, measured by market capitalization. RBC is part of the Canadian banking system, which has consistently been ranked #1 in soundness worldwide. For ten consecutive years, RBC has been named to the prestigious Dow Jones Sustainability World Index. RBC has been listed as one of the most sustainable large corporations in the world for six years in a row, according to the annual ranking by Corporate Knights. And, in February of this year, RBC was ranked 31st in The World's Most Respected Companies by Barron's, and third among financial institutions. All financial data as at October 31, 2010 and based on Canadian GAAP. Jim Westlake, Chairman & CEO Jim Westlake is chairman and chief executive officer of RBC Bank (USA) and RBC Bank. He is responsible for guiding RBC Bank 9s overall strategy and operations, and managing for growth and stronger returns. Additionally, he leads the RBC Bank Board of Directors in setting the bank's business strategy as it grows its presence in the Southeast. Westlake was appointed CEO in October 2009. Westlake also serves as RBC Group Head, International Banking and Insurance, where he is responsible for RBC's banking businesses outside Canada as well as the organization's global insurance and credit card businesses. As a member of Group Executive, he is one of nine executives responsible for setting the overall strategic direction of RBC. Prior to his current position, Westlake was Group Head, Canadian Banking, leading RBC's domestic retail banking and global insurance businesses. From 1995 to 2004, he was chairman, president and chief executive officer of RBC Insurance. Westlake has a long history of service to community and charitable organizations including hospitals, universities and children's associations. He was the recipient of the Queen's Golden Jubilee medal for community service. Currently, he sits on the boards of the Canadian Paralympic Committee and National Gallery of Canada Foundation. Westlake graduated with a diploma in business administration from Loyalist College in Belleville and a Master of Business Administration degree from Queen's University. Executive Management Team Reggie Davis, president Reggie Davis serves as president of RBC Bank. Davis leads the bank 9s client focused teams with responsibility for achieving and exceeding client satisfaction and revenue goals. He oversees Retail Banking, Commercial Markets, Specialized Businesses, Private Banking and Residential Mortgages. He has more than 25 years of banking experience. Prior to joining RBC Bank, Davis served in seven executive roles with Wachovia since joining the bank in 1985. Among his previous roles at Wachovia, Davis served as executive vice president and Eastern Banking Group executive where he led Retail and Wholesale activities in 20 east coast states to increase revenue and cross-sell of products. He also developed and executed a best practices program that improved consistency and performance and increased efficiency across the bank. Davis graduated from Morehouse College in Atlanta with a bachelor 9s degree in Insurance and Actuarial Science. He is an active member of the community, currently serving on the boards of The Studio Museum in Harlem and Malaria No More and as chairman of the Division of Business Administration and Economics, Morehouse College Dean 9s Advisory Board. He is also a mentor at the Morehouse College Mentorship Program and has been involved in The American Cancer Society and Teach for America. Among several prestigious recognitions, Davis has been named one of the c75 Most Powerful African-Americans in Corporate America d by Black Enterprise Magazine and was provided the Award of Excellence by The Thurgood Marshall Scholarship Fund. Joe Cooper, senior vice president - Technology & Operations Joe Cooper, serves as senior vice president of Technology & Operations for RBC Bank. He is responsible for overseeing day to day back office operations as well as strategically aligning technology services and capabilities for both the company and its clients. Cooper has more than 30 years of banking technology and operations experience. Prior to joining RBC Bank, Cooper spent 15 years at First Citizens Bank and Trust in Raleigh, NC, most recently as the executive vice president of Technology and Operations. Prior to his tenure with First Citizens, he spent 16 years at Bank of America serving in a number of technology management roles. Cooper graduated from the University of South Florida with a bachelor 9s degree in Political Science and a minor in Computer Science. He currently serves as chairman of the Wake Tech Community College Foundation. Past affiliations include Wake Education Partnership and IBM 9s International Advisory Board. Blake Coules, senior vice president Asset Resolution Group and Real Estate Markets Blake Coules serves as senior vice president of Asset Resolution Group and Real Estate Markets for RBC Bank, where he guides the overall strategy for the bank 9s challenged asset portfolio as well as the commercial real estate business. Coules has served in various leadership roles with RBC for more than 25 years. Coules previously served as CEO and managing director for RBC Bank 9s Builder Finance business. His background with RBC Bank USA also includes responsibilities as head of Commercial Risk, in which he was responsible for the adjudication and the quality of the bank 9s commercial portfolio. Prior to this role, he served as head of Production for Builder Finance in Canada for RBC Financial Group. Coules earned a bachelor 9s degree in Commerce from the University of Toronto. He has also completed the Executive Program at the University of Western Ontario 9s Ivey School of Business. He has been an active member of the Big Brothers organization for more than 20 years, and is on the Board of Directors for the Carolina Hurricanes charitable organization Kids 8N Community Foundation. Executive Management Team (continued) Tracy Stevenson, executive vice president - Sales Strategy and Support Tracy Stevenson serves as executive vice president of Sales Strategy and Support, where her responsibility is to oversee the integration of business design and delivery including retail, business and commercial strategies, products and integrated marketing communications. She is responsible for growing revenue and optimizing performance while driving strategy. Prior to joining RBC Bank, Stevenson was vice president of Business & Client Strategy, Business Financial Services for RBC Royal Bank 9s business unit while leading the client and sales strategy serving small business and commercial clients. In her career with RBC, Stevenson has held numerous leadership positions including vice president for Business Financing Products responsible for lending services product management and development, as well as credit process and lending policy development in conjunction with Group Risk Management. Since 1987, Stevenson has held various positions in client relationship management, commercial sales management, credit risk adjudication and national client segment management. She holds an MBA from Dalhousie University. Dan Wall, executive vice president and chief credit risk officer Dan Wall serves as executive vice president and chief credit risk officer where he oversees risk management for RBC Bank and RBC Builder Finance as well as compliance, law and corporate governance. Wall is responsible for the quality of loan portfolios and all risk, including credit, operational and fraud. Prior to joining RBC Bank, Wall held a variety of line and staff positions at Bank of America to include credit policy, project management, international, middle market and large corporate lending. He also oversaw and coordinated the integration of Fleet Boston and Bank of America 9s central risk functions, as well as served as Risk Management Reporting and Review executive, providing leadership for all corporate level risk functions. Wall holds a master 9s degree in business finance from the University of South Carolina and a bachelor 9s degree from the University of North Carolina at Chapel Hill. Susan Uchida, vice president - Human Resources Susan Uchida serves as vice president of Human Resources for RBC Bank where she and her team are responsible for Human Resources with a particular focus on providing strategic advice and counsel to leadership around workforce and succession planning, talent management, compensation and diversity. Since joining RBC Financial Group in 2002, Uchida has served in a variety of business and HR leadership roles. She has more than 16 years of experience in the financial services industry. Uchida holds a Master 9s degree in Business Administration from Dalhousie University and a Certified Financial Planner designation from the Canadian Institute of Financial Planning. Glenn McCoy, chief financial officer Glenn McCoy, serves as chief financial officer for RBC Bank. He leads the Finance Division in developing key strategic performance targets and partnering with the business to analyze and achieve those financial goals. McCoy has more than 28 years of banking experience. Prior to joining RBC Bank, McCoy served 28 years with Wachovia Corporation where he was most recently the chief financial officer of the Mortgage and Retail Credit division and led major initiatives that improved the division 9s profitability and future capability. McCoy has finance, product and business development experience in Wealth Management, Corporate Banking/Capital Markets, Risk and International. He joined Wachovia after 6 years in the military. McCoy graduated from Westminster College in Fulton, MO, and received a Master 9s degree in Business Administration from the University of Chicago. He is an active member of the community, involved in development efforts on behalf of community, arts and children 9s initiatives. Company Timeline RBC Bank is the product of more than 30 mergers and acquisitions since its founding in 1990. It began as a cmerger of equals d between two regional bank holding companies with a combined century 3long heritage. Following is a timeline of major deals and other corporate milestones: November 1990 Peoples Bancorp and Planters Corp. form Centura Banks, Inc. in Rocky Mount, NC September 1991 Centura acquired Watauga Savings and Loan Association, Inc. in Boone, NC December 1991 Acquired Citizens Federal Savings and Loan in Rutherfordton, NC March 1992 Acquired First Federal Savings Association in Raleigh, NC January 1993 Acquired Orange Federal Savings Bank in Chapel Hill, NC April 1993 Acquired Brevard Federal Savings and Loan Association in Brevard, NC July 1993 Acquired Granite Savings Bank in Granite Falls, NC October 1993 Acquired First American Federal Savings Bank in Greensboro, NC, and First Savings Bank in Forest City, NC December 1993 Acquired First Charlotte Bank in Charlotte, NC, Canton Savings Bank in Canton, NC, and Robeson Savings Bank in Lumberton, NC June 1994 Acquired Mid-south Bank And Trust Company in Sanford, NC March 1995 Acquired Cleveland Federal Bank in Shelby, NC June 1995 Acquired First Southern Savings Bank in Asheboro, NC February 1996 Acquired First Commercial Bank in Asheville, NC August 1996 Acquired First Community Bank in Gastonia, NC October 1996 Acquired First South Bank in Burlington, NC March 1998 Expanded into South Carolina with the acquisition of Pee Dee State Bank in Timmonsville, in Timmonsville, SC February 1999 Acquired Scotland Savings Bank in Laurinburg, NC March 1999 Increased presence in Virginia with acquisition of First Coastal Bank in Virginia Beach, VA February 2000 Acquired Triangle Bancorp in Raleigh, NC, and Bank of Mecklenburg in Charlotte, NC Company Timeline (continued) June 2001 Centura Banks is acquired by Royal Bank of Canada; holding company renamed cRBC Centura Banks, Inc. d and banking subsidiary renamed cRBC Centura d; Kel Landis III named CEO of RBC Centura Banks, Inc. July 2002 Expanded into Georgia with the acquisition of Eagle Bancshares January 2003 Opened in the Florida market with the acquisition of Admiralty Bancorp November 2003 Expanded presence in Florida with purchase of the operations of Provident Financial Group October 2004 Scott Custer named CEO of RBC Centura October 2006 Broke ground on new headquarters in Raleigh named RBC Plaza December 2006 Acquired Flag Financial in Georgia March 2007 Expanded into Alabama with the acquisition of 39 AmSouth branches February 2008 Acquired Alabama National BanCorporation April 2008 RBC Centura changes its name to RBC Bank October 2009 Jim Westlake named CEO of RBC Bank Frequently Asked Questions 1. When and where was the bank founded? What is now RBC Bank was founded on November 2, 1990 as Centura Bank, with the merger of R Mount, North Carolina-based Peoples Bancorp and Planters Corp., two regional bank holding companies with a combined century-long heritage. Where is the bank headquartered? ocky 2. 3. Who is the bank 9s chief executive? to 4. How large is RBC Bank? oximately $27.6 5. How many banking centers does RBC n 420 full-service th 6. What kind of products and services ncial l 7. hen was the bank acquired by Royal Bank of Canada? RBC Bank became a wholly-owned subsidiary of Royal Bank of Canada in 2001. 8. What is Royal Bank of Canada 9s stock symbol? The stock symbol is RY. The common shares are listed on the Toronto Stock Exchange and New York Stock Exchange. 9. How does RBC Bank help its local communities? At RBC Bank, we realize that good corporate citizenship means more than just hosting an annual benefit or making a donation to a local charity. These days, good corporate citizens have a long-term vision about how they can affect real, positive change in their communities. RBC Bank 9s community involvement programs focus on four main areas: community development volunteerism sponsorships donations 10.When was the RBC Center renamed? The Raleigh Entertainment & Sports Arena was renamed the RBC Center in September 2002; RBC Bank will retain these rights until 2022. The arena is home to the NHL 9s Carolina Hurricanes and NCAA 9s North Carolina State University Men 9s Basketball. 11.What is the bank 9s website address? www.rbcbankusa.com RBC Bank is headquartered in Raleigh, N.C. Jim Westlake is chairman and chief executive officer of RBC Bank (USA). He was appointed the position in October 2009. RBC Bank has total assets of appr billion, ranking the company among the five largest banks in North Carolina, and the 40 th largest U.S. bank by consolidated assets, according to the SNL Financial 9s List of the Nation 9s 50 Largest Banks, September 2010. RBC Bank has approximately 5,000 employees across the Southeast. Bank operate? RBC Bank operates more tha banking centers in six southeastern states 4Nor Carolina, South Carolina, Virginia, Georgia, Alabama and Florida. does the bank provide? RBC Bank delivers a wide range of fina services, including deposit accounts, financia advice, credit and debit cards, business and personal loans, and residential and commerci mortgages through RBC Bank and RBC companies throughout North America. al Member FDIC. © RBC Bank (USA) 2010. ® Registered trademark of Royal Bank of Canada. Used under license. W RBC Bank is a trade name and its branch offices o erate under this trade name.

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