VOTED BEST AUTO REPAIR CONTINUED FROM FRONT PAGE 2037 Old MiddleOeld Way Mountain View, CA 94043 2037 O LD M IDDLEFIELD W AY , M OUNTAIN V IEW , C ALIFORNIA 94043 (650)961-0302 DOMESTIC & FOREIGN Passenger Sports Luxury SUVs Light Trucks WINTER I S S U E 2009 Service You Can Trust Since 1963 I f you described Dean 9s Automotive in one word, professional would be a good choice. Owners Warren and Donna McCord bring a cbreath of fresh air d to the automotive service and repair industry. Adhering to only their own high standards of professionalism is the foundation for which Dean 9s conducts all business: maintenance services, repairs, and customer service/relations.
Ethical, diligent and dedicated, Dean 9s philosophy has not gone unnoticed by the community. They were recently awarded cBest Auto Repair d by readers of the weekly newspaper Mountain View Voice . cIt feels good to receive this award, d says Warren.
cIt validates that our customers appreciate the best-quality work we strive to provide. d Warren has more than 20 years as an ASE- certiOed master technician (the gold standard for automotive technicians) and employs only like- minded industry-certiOed technicians ... more. less.
who share his emphasis of cquality only. d But to win cBest Auto Repair, d you Ogure Dean 9s must be performing many things well to earn community accolades. cI believe our customer service truly sets us apart from other shops, d says Donna. cEveryone here cares about what they do.<br><br> Customers can see that; it starts with Warren 4 he sets the standard 4 and it Olters down to Service Advisor George at the front counter and to the techs in the garage. Customers feel good when George advises them& that 9s because they know he genuinely cares, that he wants to help them. With today 9s sophisticated vehicles, it 9s mostly about electronics.<br><br> A quality facility such as Dean 9s fully understands and stays ahead of the high-tech curve. Speaking of cunderstanding, d Dean 9s believes that good communication is critical and that their clientele should feel comfortable knowing why services and repairs are needed. Donna says, "At Dean's we take the time to make sure our customers understand what we're doing to their vehicle and why.<br><br> Customer education is a big part of what we do. d AUTOMOTIVE Voted cBest Auto Repair d in Mountain View! For The Highest Quality Service & Repairs, Think Dean 9s Automotive CONTINUED ON BACK PAGE THIS NEWSLETTER IS A PRODUCT OF PERSONALIZED PUBLICATIONS, THE AWARD-WINNING NEWSLETTER SPECIALISTS PUBLISHER PAUL EISENBERG (831) 459-9500 WWW.PERSONALIZEDPUBLICATIONS.COM www.deansautomotive.com PRESORTED FIRST CLASS US POSTAGE PAID MAVERICKMAILING.COM OWNER/MASTER TECHNICIAN WARREN MCCORD WeGetLetters cFeels like a new car! And looks new 8cause it was cleaned for us, too!<br><br> What a great experience! d 4J.M., San Jose, Subaru Owner cSolid technical knowledge, honest, reliable, helpful, and friendly. A clean, organized, well-equipped shop. d 4R.B., Cupertino, Volvo Owner cIn today 9s stressful world, it 9s great to trust the care of my car (without my car I 9d really be lost!) to the caring people at Dean 9s! d 4A.B., Mountain View, Toyota Owner DEAN 9S AUTOMOTIVE Warranty: 24 Months or 24,000 Miles Monday-Friday 8am-5:30pm (650) 961-0302 for assistance or appointments 2037 Old Middle8eld Way, Mountain View, CA 94043 _____________________ Major/Minor Services Electrical Brakes Fuel Injection General Repairs Engine/Clutch/Transmission Service/Repairs Air Conditioning Engine Diagnostics Free Customer Shuttle Early Bird Drop-Off Car Rentals Arranged cCHECK ENGINE LIGHT d EXPERTS HYBRID SERVICE! www.deansautomotive.com Winter Maintenance Tips: T he following auto systems, if defective during either cold or inclement weather, can leave you with a vehicle that won 9t start, or worse.<br><br> Not sure if your vehicle 9s systems are up to spec? Call service advisor George Norton for advice: (650) 961-0302. Dean 9s Automotive can inspect and properly service all your auto systems.<br><br> BRAKING SYSTEM 4 WHAT DEAN 9S LOOKS FOR: Technicians inspect all brake material 4 pads and rotors 4 the condition of the Puid, lines, and check for leaks. A full brake inspection takes just an hour. COOLING SYSTEM 4 WHAT DEAN 9S LOOKS FOR: Technicians pressurize the system and check for leaks.<br><br> This includes the water pump and radiator. Rubber hoses are inspected 4 they deteriorate from the inside out 4 making sure they 9re not too soft to the touch, or revealing cracks when squeezed. Inspection takes about 45 minutes.<br><br> BATTERY/CHARGING SYSTEM 4 WHAT DEAN 9S LOOKS FOR: Technicians check the condition of the battery with a load- test to determine the voltage, which needs to be above 9.6 volts. The charging system is inspected for proper D.C. voltage to determine if the alternator is working or not; technicians also assess the alternator 9s output 4 voltage and amps 4 to ensure it 9s charging correctly.<br><br> The starter system circuit is checked for the amount of amps the starter draws when working. TIRES 4 WHAT DEAN 9S LOOKS FOR: Technicians check for cracks to the sidewalls, look at the depth of tire tread, and that the tires 9 tread pattern wears evenly 4 inside to out. The manufacturing date of the tires is checked.<br><br> (Tires also deteriorate from the inside out, and if they are more than six years old, replacement is recommended.) Older tires can fail without warning under any driving condition. AMSOIL ® Products Good for Your Vehicle, Plus Mother Nature will Thank You! H igh-tech AMSOIL ® products are not only great for your vehicle, but they 9re environ- mentally friendly as well.<br><br> Dean 9s Auto- motive highly recommends AMSOIL ® products because AMSOIL ® synthetic lubricants and coolants out- perform conventional motor oils and coolants. Ask about Dean 9s 7,500-mile/6- month AMSOIL ® engine oil and Olter change, or the 25,000-mile/1-year AMSOIL ® engine oil and Olter change. For more infor- mation, call service advisor George (650) 961-0302.<br><br> JOIN DEAN 9S AMSOIL ® CLUB AND GET A DISCOUNT After joining, and after your initial oil-and- Olter change (every 7,500 miles), you 9ll automatically receive a $10 discount with all future oil/Olter changes. This dis- count applies to all your vehicles using AMSOIL ® engine oil. Winter Driving Tips: Sound Advice from Service Advisor George Norton PROPER TIRE PRESSURE 9S A MUST FOR WET, WINTER DRIVING c Over-inPated tires allow your vehicle to easily hydroplane 4 your tires are literally off the ground while driving through puddles, d says George.<br><br> cUnder- inPated tires 4 some think 8softer 9 means better traction 4 is also not a good idea. An under-inPated tire hastens wear, decreases fuel mileage, and increases the possibility of a blowout. d The majority of vehicles are rolling along with the wrong tire pressure. As a service to the community, Dean 9s will properly adjust your tire pressure for free.<br><br> ARE YOUR WINDSHIELD WIPERS PROPERLY WORKING? LET DEAN 9S AUTOMOTIVE REPLACE THEM BEFORE THE NEXT BIG STORM Wondering why your wipers are not doing their job? One possibility is that at the end of your wipers there 9s a half-inch of rubber 4 not easily visible 4 that tears, causing smearing and visibility problems when in use.<br><br> cSummer 9s heat and sun make wipers dry and brittle, so I recommend replacing your wipers yearly, d says George. cWe have about every size in stock, and we can replace your old wipers in minutes. d DRIVING IN A DOWNPOUR? TRY POLARIZED SUNGLASSES, FOR OPTIMUM VISION Five years ago, George discovered the beneOts of wearing polarized, prescription sunglasses while driving in inclement weather.<br><br> cI could see clearer, with better depth perception, d says George. cI could easily see puddles 4 different colors 4 and differentiate them from drier asphalt. After a rain, you 9ll see rainbows. d George suggests using polarized sunglasses when driving through fog and snowfall as well as rain.<br><br> Commitment to Customer Service Free shuttle and discounted rentals arranged. Service Advisor George Norton: experienced, friendly, professional. AAA approved automotive facility 3 only quality shops are approved.<br><br> 24 months/24,000 miles warranty on parts and labor Innovative payment plan available allows 90 days interest free Service reminder post cards and/or emails Like auto tips? Learn more about us? Cruise our web site: www.deansautomotive.com Ask about Dean 9s All Season Preventative Maintenance Services: 4K , 7.5K , 15K , 30K , 60K , 90K .<br><br> CONSUMER WARNING: AGED (EVEN IF cNEW d) TIRES CAN BE A DRIVING HAZARD Please visit this link for your and your family 9s safety: http://tr.im/ANzO ONE GOOD FUEL-SAVING TIP: Avoid crevving d your engine, especially just before you switch the engine off. This wastes fuel and washes oil down from the inside cylinder walls, leading to oil-pressure loss. ASE CERTIFIED TECH JUSTIN WILLIAMS ASSESSING THE CHARGING SYSTEM Approved Auto Repair Hybrid Expertise Since 2004 cDean 9s Performs all Vital Services & Repairs, plus We Own a 2005 Toyota Prius! d W arren is not only an ASE-certiOed Master Technician, but he 9s also certiOed as a Master Hybrid Service Technician.<br><br> With Warren 9s hybrid certiOcation, Dean 9s is only one of a handful of Bay Area independent auto facilities qualiOed to service and repair hybrid vehicles. cIn 2005 we purchased a new Prius to shuttle customers and pick up parts, d says Warren. cIt 9s also been our shop 8guinea pig. 9 Countless times we 9ve torn it apart to continuously learn about hybrid technology. d Desire a more customer-friendly experience?<br><br> cWe rarely over- schedule appointments, d says Warren, cso the average turnaround is the same day. d Dealerships have a Orst-come-Orst-serve mentality, the very reason it may take days for a simple oil and Olter change. SERVICE ADVISOR GEORGE NORTON ASE CERTIFIED TECH JAMES WAHLSTROM PERFORMING A QUALITY BRAKE INSPECTION