ATTACHMENT VII APPLICABLE PREPAID MENTAL HEALTH PLAN PROGRAMMATIC AND ADMINISTRATIVE REQUIREMENTS General Service Requirements A. The prepaid mental health plan provider will provide a full range of mental health service categories authorized under the state Medicaid plan as follows: Note: Diagnostic codes listed in the Medicaid Community Mental Health Services Coverage and Limitations Handbook must be covered by the provider. Medicaid handbooks may be accessed at one of the following web sites: http://floridamedicaid.consultec-inc.com or http://AHCA.myflorida.com 1.
Inpatient hospital care for psychiatric conditions (ICD-9-CM codes 290 through 290.43, 293.0 through 298.9, 300 through 301.9, 302.7, 306.51 through 312.4 and 312.81 through 314.9, 315.3, 315.31, 315.5, 315.8, and 315.9); 2. Outpatient hospital care for psychiatric conditions (ICD-9-CM codes 290 through 290.43, 293 through 298.9, 300 through 301.9, 302.7, 306.51 through 312.4 and 312.81 through 314.9, 315.3, 315.31, 315.5, 315.8, and 315.9); 3. Psychiatric physician services (for psychiatric specialty codes 42, 43, 44 and ICD-9-CM codes 290 through 290.43, 293.0 through 298.9, 300 through 301.9, 302.7, 306.51 through 312.4 and 312.81 through 314.9, 315.3, 315.31, 315.5, 315.8, and 315.9); 4.
Community mental health services (ICD-9-CM codes 290 through 290.43, 293.0 through 298.9, 300 through 301.9, 302.7, 306.51 through 312.4 and 312.81 through 314.9, 315.3, 315.31, ... more. less.
315.5, 315.8, and 315.9); 5. Mental Health Targeted Case Management (Children: W9891; Adults: W9892); and 6. Mental Health Intensive Targeted Case Management (Adults: W9899).<br><br> Services available: Services available under the plan must represent a comprehensive range of appropriate services for both children and adults who experience impairments ranging from mild to severe and persistent. The agency 9s expectations and requirements related to each of the categories of service are included in the sections titled Medicaid Service Requirements and Additional Service Requirements. Medicaid Service Requirements section includes all Medicaid services required by federal and state law or rule.<br><br> The Additional Service Requirements section describes additional service requirements under the prepaid mental health plan and outlines possible optional services under the plan. Optional services may be available and provided with the savings achieved, and are defined as additional services that will enhance the services mandated in the contract. A AHCA Contract No., Amendment No., Attachment VII, Page 1 of 27 list of possible optional services is included in the Additional Service Requirements section as an example of services that may be beneficial for plan enrollees.<br><br> Optional services may be provided under the prepaid mental health plan contract as a downward substitution of care. When a service is intended to be provided as a downward substitution, the provider must use clinical rationale for determining the benefit of the service for the enrollee. Covered services must be provided to Medicaid recipients enrolled in the provider 9s prepaid mental health plan as required by each enrolled recipient without regard to the frequency or cost of services relative to the amount paid pursuant to the contract.<br><br> Payment for services will be on a monthly, prepaid capitated basis. Medicaid Service Requirements The Florida Medicaid Program provides a wide range of services/programs for Medicaid eligible recipients, as prescribed by the Medicaid provider handbooks. The services described below include those required by federal or state rules governing the Medicaid program.<br><br> Services specifically required under the contract are identified in this section by the word cmandatory d. In no instance may the plan 9s service limitations be more restrictive than those that exist in the Florida Medicaid fee-for-service program, as described below for each service. The plan is encouraged to exceed these service limits.<br><br> The provider shall establish cmedical necessity d criteria, including admission criteria, continuing stay criteria, exclusion criteria, and discharge criteria for all mandatory and optional services. Criteria must be specific to recipient ages and diagnoses. A.<br><br> Inpatient Hospital Services 3 MANDATORY Inpatient hospital psychiatric services are medically necessary mental health care services provided in a hospital setting. Services may be provided in a general hospital psychiatric unit or in a specialty hospital. The inpatient care and treatment services that an individual receives must be under the direction of a licensed physician with the appropriate Medicaid specialty requirements.<br><br> A hospital 9s per diem (daily rate) for inpatient mental health hospital care and treatment covers all services and items furnished during a 24- hour period. The facilities, supplies, appliances, and equipment furnished by the hospital during the inpatient stay are included in the per diem as well as the related nursing, social, and other services furnished by the hospital during the inpatient stay. Inpatient hospital service Medicaid policy requirements are as follows: 1.<br><br> The provider is at risk for the provision of up to 45 days of hospital inpatient mental health treatment for each state fiscal year for all adult enrollees (enrollees 21 years of age or older). The 45-day limit on coverage is the sum of mental health inpatient days used by an enrollee within a state fiscal year. After an enrollee reaches their 45-day limit, the provider remains responsible for mental health physician management while the enrollee is in the hospital setting.<br><br> AHCA Contract No., Amendment No., Attachment VII, Page 2 of 27 2. For all child/adolescent enrollees (enrollees under 21 years of age), the provider shall be responsible for the provision of up to 365 days of mental health-related hospital inpatient care for each year. 3.<br><br> For all enrollees, the provider shall pay for inpatient mental health-related hospital days determined medically necessary by the plan 9s medical director or designee, up to the maximum number of days required under the contract. 4. If an enrollee is admitted to a hospital for a non-psychiatric diagnosis and during the same hospitalization transfers to a psychiatric unit or the treatment of a psychiatric diagnosis, the provider is at risk for the medically necessary mental health treatment inpatient days up to the maximum number of days required under the contract.<br><br> 5. The provider will be responsible to cover the cost of all enrollees 9 medically necessary stays resulting from a mental health emergency, until such time as enrollees can be safely transported to a designated facility. 6.<br><br> Crisis Stabilization Units may be used as a downward substitution for inpatient psychiatric hospital care when determined medically appropriate. These bed days are included toward the 45-day coverage count discussed above in A.1. They are calculated on a two for one basis.<br><br> Two CSU days count toward one inpatient day. Beds funded by the Department of Children and Families, Substance Abuse and Mental Health (SAMH) cannot be used for Medicaid covered recipients if there are non-funded clients in need of the beds. If CSU beds are at capacity, and some of the beds are occupied by Medicaid covered recipients, and a non-funded client presents in need of services, the Medicaid enrolled recipient must be transferred to an appropriate facility to allow the admission of the non-funded client.<br><br> Therefore, the provider must demonstrate adequate capacity for inpatient hospital care in anticipation of such transfers. Performance measures for this section include: The number of prepaid mental health plan recipients utilizing CSU beds each quarter. Any events where a non-funded client is unable to access care at an SAMH funded facility.<br><br> B. Outpatient Hospital Services 3 MANDATORY Outpatient hospital services are medically necessary mental health care services provided in a hospital setting. The outpatient care and treatment services that an individual receives must be under the direction of a licensed physician.<br><br> Outpatient hospital services are paid at a line item rate for covered outpatient revenue center codes. Specifically, the provider is at risk for outpatient revenue center codes: REV 450 - Emergency room REV 513 - Psychiatric clinic AHCA Contract No., Amendment No., Attachment VII, Page 3 of 27 REV 901 - Psychiatric electroshock treatment REV 914 - Psychiatric visit/individual therapy REV 918 - Psychiatric/Testing The provider is NOT at risk for outpatient medical supplies such as dressings, splints, oxygen, drugs and services such as x-rays and laboratory. These outpatient medical supplies and services are covered under the Medicaid fee-for-service system.<br><br> The provider is at risk for outpatient emergency hospital services related to a mental health condition that falls within the definition of emergency mental health services. Emergency mental health services are those services required to meet the needs of an individual who is experiencing an acute crisis which is at a level of severity that would meet the requirements for involuntary examination pursuant to Section 394.463, Florida Statutes, and who, in the absence of a suitable alternative or mental health medication, would require hospitalization. Outpatient hospital service Medicaid policy requirements are as follows: 1.<br><br> The provider provides outpatient hospital and emergency mental health services as medically necessary and appropriate, and without any specified dollar limitation. 2. The provider designates a facility to provide emergency mental health and evaluation services to all enrollees on a 24 hours a day, 7 days per week basis.<br><br> 3. The provider covers the cost of emergency mental health and evaluation services provided to all enrollees at any non-designated facility when medically necessary and appropriate until such time as they can be safely transported to a plan facility. 4.<br><br> The provider does not require prior authorization of emergency mental health services by any enrollee but may require post authorization to expedite plan payment. Performance measures for this section include: Utilization rates and access times for emergency room mental health care/evaluation services during evenings and weekends. Payment of claims for emergency room mental health care or evaluation services.<br><br> C. Physician Services 3 MANDATORY Physician services are those services rendered by a licensed physician who possesses the appropriate Medicaid specialty requirements when applicable. A psychiatrist must be certified as a psychiatrist by the American Board of Psychiatry and Neurology or the American Osteopathic Board of Neurology and Psychiatry, or have completed a psychiatry residency accredited by the Accreditation Council for Graduate Medical Education (ACGME) or the Royal College of Physicians and Surgeons of Canada.<br><br> The AHCA Contract No., Amendment No., Attachment VII, Page 4 of 27 provider is at risk for the provision of physician services related to a mental health condition. Physician services include specialty consultations, or consultations for evaluations. A physician consultation must include an examination and evaluation of the recipient with information from family member(s) or significant others as appropriate.<br><br> The consultation must include written documentation on an exchange of information with the attending physician and/or MediPass primary care physician. The components of the evaluation and management procedure code and diagnosis code must be documented in the recipient 9s medical record. A hospital visit to a recipient in an acute care hospital for a mental health diagnosis must be documented with a mental health procedure code and mental health diagnosis code.<br><br> All procedures with a minimum time requirement must be documented in the medical record to show the time spent providing the service to the recipient. The provider must be responsive for requests for consultations made by the primary care physician who may be out of network or in the MediPass network. Physicians are required to coordinate medically necessary mental health care with the primary care physician and other physicians involved with the care of the recipient.<br><br> The provider must have a set of protocols that indicate when such coordination will be required. Performance measures for physician services include: The number of cases in which there is documentation of appropriate coordination of care. Payment of mental health care claims for physician services specialty consultations, or consultations for evaluations.<br><br> D. Community Mental Health Services 3 MANDATORY Community mental health services include mental health services that are provided for the maximum reduction of the recipient 9s mental health disability and restoration to the best possible functional level. Community mental health services can reasonably be expected to improve the recipient 9s condition or prevent further regression so that the services will no longer be needed.<br><br> The provider must provide services that are medically necessary and are rendered or recommended by a physician or psychiatrist and included in a treatment plan. Medically necessary community mental health services must be provided to persons of all ages from very young children through the geriatric population. The provider is encouraged to expand the criteria for some services and base those upon social necessity rather than strict medical necessity requirements.<br><br> Provision of those services very early may reduce the provision of expensive services later. Services should be age appropriate and sensitive to the developmental level of the recipient. The term ccommunity mental health services d is not intended to suggest that the following services must be provided by state funded ccommunity mental health centers d or to preclude state funded ccommunity mental health centers d from providing these services.<br><br> The services must meet the intent of the services covered in the Florida Medicaid Community Mental Health Services Coverage and Limitations Handbook. Although the provider can provide flexible services, the service limits and medical necessity criteria cannot be more restrictive than those in Medicaid policy as stated in Medicaid handbooks AHCA Contract No., Amendment No., Attachment VII, Page 5 of 27 and the PMHP contract. Additionally, the provider may have available additional services, but must have the core services available as outlined and discussed below.<br><br> There are seven basic categories of mental health care services provided under community mental health. The frequency, duration, and content of the services should be consistent with the age, developmental level and level of functioning of the recipient. The provider shall develop clinical care criteria appropriate for each service to be provided.<br><br> The following seven categories of mental health services are required: 1. Treatment planning and review: Treatment planning includes working with the recipient, the natural support system, and all involved treating providers to develop an individualized plan for addressing identified clinical needs. A face-to-face interview with the recipient by a licensed practitioner must be completed during the development of the plan.<br><br> The individualized treatment plan should accurately reflect the presenting problems of the recipient, identified strengths of the recipient, family, and other natural support systems, and outcome-oriented objectives for the recipient. The treatment plan shall also include an outcome-oriented schedule of services that will be provided to meet the recipient 9s needs. Services and service frequency shall be individualized and reflect the needs, goals, and abilities of each recipient.<br><br> Treatment plan reviews shall be conducted at appropriate time intervals to assure that the services being provided are effective and remain appropriate for addressing individual needs. A review is expected whenever clinically significant events occur. The provider is expected to use the treatment plan review process in the utilization management of medically necessary services.<br><br> 2. Evaluation and testing services: a. These services include psychological testing (standardized tests) and evaluations that assess the recipient 9s functioning in all areas.<br><br> Evaluations completed prior to provision of treatment must include a holistic view of factors that underlie or may have contributed to the recipient 9s need for services. Evaluations that are completed for diagnostic purposes are included in this category also. Diagnostic evaluations must be comprehensive and when completed must be used in the development of an individualized treatment plan.<br><br> All evaluations must be appropriate to the age, developmental level and functioning of the recipient. All evaluations must include a clinical summary that integrates all the information gathered and identifies recipient 9s needs. The evaluation should prioritize the clinical needs, evaluate the effectiveness of any prior treatment, and include recommendations for interventions and services to be provided.<br><br> All new recipients should receive an evaluation unless there is sufficient collateral information that a new evaluation would not be necessary. b. Evaluation services, when determined medically necessary must include psychological testing, bio-psychological evaluations, and in-depth assessments.<br><br> Also included in this category is the administration of functional assessments that are required by the Agency for Health Care AHCA Contract No., Amendment No., Attachment VII, Page 6 of 27 Administration or the Department of Children and Families or the Florida Mental Health Institute Independent Evaluation. 3. Treatment services provided by a psychiatrist, psychiatric ARNP, or physician: a.<br><br> These services include medically necessary interventions that require the skills and expertise of a psychiatrist, psychiatric ARNP, or physician. b. Medical psychiatric interventions include the prescribing and management of medications, monitoring side effects associated with prescribed medications, individual or group medical psychotherapy, psychiatric evaluation (for diagnostic purposes and for initiating treatment), psychiatric review of treatment records for diagnostic purposes, and psychiatric consultation with a recipient 9s family or significant others, primary care providers, and other treatment providers.<br><br> Clinic visits are also a required service. They include specimen collections, taking vital signs and administering injections. c.<br><br> These services are distinguished from the physician services outlined above in that they are provided through a community mental health provider. Psychiatric or physician services must be available at sites where substantial amounts of community mental health services are provided. 4.<br><br> Therapy Services: a. These services include individual or group therapy, which may include psychotherapy or supportive counseling focused on assisting recipients with the problems or symptoms identified in an assessment. The focus should be on identifying and utilizing the strengths of the recipient, family, and other natural support systems.<br><br> Therapy services should be geared to the individual needs of the recipient and should be sensitive to the age, developmental level, and functional level of the recipient. b. Family or marital therapy is also included in this category.<br><br> Examples of interventions include those that focus on resolution of a life crisis or an adjustment reaction to an external stressor or developmental challenge. The provider shall offer recipients a choice of direct service providers, as well as location, to the extent feasible and appropriate. 5.<br><br> Rehabilitative services: a. Rehabilitative services are those services that assist recipients in functioning within the limits of a disability or disabilities resulting from a mental illness. Services focus on restoration of a previous level of functioning or improving the level of functioning.<br><br> Services must be individualized and directly related to goals for improving functioning within a major life domain. b. The coverage must include social rehabilitation and counseling, and basic living skills training.<br><br> Social rehabilitation and counseling includes AHCA Contract No., Amendment No., Attachment VII, Page 7 of 27 the redevelopment of communication or socialization skills. These services are directed toward improving the recipient 9s level of functioning. Rehabilitative services also include training that will promote redevelopment or restoration of skills needed to live independently in the community.<br><br> 6. Day Treatment Services: a. Adult day treatment services include therapy, rehabilitation, social interactions, and other therapeutic services that are designed to redevelop, maintain, or restore skills that are necessary for individuals to function in the community.<br><br> The provider must have an array of available services designed to meet the individualized needs of the recipient, and which address the following primary functions: Stabilize symptoms related to a mental health disorder to reduce or eliminate the need for more intensive levels of care; Provide a level of therapeutic intensity between traditional outpatient and an inpatient or partial hospital setting; Provide a level of treatment that will assist recipients in transitioning from an acute care or institutional settings; Assist individuals in redeveloping the skills required to maintain a living environment, use community resources, and conduct activities of daily living; Assist individuals in redeveloping or restoring skills that are needed to increase an individual 9s ability to live independently in the community. b. Children 9s day treatment services include therapy, rehabilitation and social interactions, and other therapeutic services that are designed to redevelop, maintain, or restore skills that are necessary for children to function in their community.<br><br> For children, the approach must take into consideration their developmental levels and delays in development due to emotional disorders. If the child is school age, the services must be coordinated with the school system. All therapeutic day treatment interventions for children must have a component that addresses caregiver participation and involvement.<br><br> Services for all children should be coordinated with home care to the greatest extent possible. The coverage of day treatment must include an array of programs with the following functions: Stabilize the symptoms related to a mental health disorder to reduce or eliminate the need for more intensive levels of care; Provide transitional treatment after an acute episode, admission to an inpatient program, or discharge from a residential treatment setting; AHCA Contract No., Amendment No., Attachment VII, Page 8 of 27 Provide a therapeutic intensity not possible in a traditional outpatient setting; Assist the child in redeveloping the skills required to conduct activities of everyday living in the community that are age appropriate. c.<br><br> Staff providing adult or children 9s day treatment services must have appropriate training and experience. Licensed professionals must be available to provide clinical services when necessary. 7.<br><br> Additional Community Mental Health Services for Children: a. All of the community mental health services discussed above must be made available to children when medically necessary. The services described in this section are two additional core services that must be available to children when medically necessary.<br><br> This coverage is mandatory for children with a serious emotional disturbance. These services may be optional for adults at the provider 9s discretion. These services are intended to maintain the child in the home and to prevent reliance upon a more intensive, restrictive, and costly mental health placement.<br><br> They are also focused on helping the child possess the physical, emotional, and intellectual skills to live, learn and work in their own communities. Coverage must include the provision of these services outside of the traditional office setting. The services must be provided where they are needed, in the home school or other community sites.<br><br> (1) Intensive Therapeutic On-Site Services include the provision of a professional level therapeutic service that may include the teaching of problem solving skills, behavioral strategies, normalization activities and other treatment modalities that are determined to be medically necessary. These services should be designed to maximize strengths, reduce behavior problems or functional deficits stemming from the existence of a mental health disorder. (2) Home and Community Based Rehabilitative Services should be designed for the restoration, modification, and maintenance of social, personal adjustment and basic living skills.<br><br> These services are usually provided by a paraprofessional and are used to support the therapeutic approach rendered through the intensive therapeutic on-site service. The services should only be provided when they are directly related to a mental health disorder. b.<br><br> The Comprehensive Assessment is NOT a covered service at this time. It will be available through Medicaid fee-for-service and may be considered as a covered service in the future. The provider is required to review the results of a completed comprehensive assessment and is responsible for medically necessary covered services recommended.<br><br> It is expected that the provider will use the findings as a basis for the child 9s AHCA Contract No., Amendment No., Attachment VII, Page 9 of 27 treatment plan. For children in foster care, the review of the comprehensive assessment must be coordinated with the Department of Children and Families Office of Family Safety or the Department 9s contracted Community Based Care provider. c.<br><br> Specialized Therapeutic Foster Care (STFC) is NOT a covered service. The plan will not be responsible for the provision of room and board or any psychotherapeutic service covered by Medicaid under the Specialized Therapeutic Foster Care Program. The plan is responsible for inpatient psychiatric services, outpatient psychiatric hospital services, emergency mental health services, and psychiatric physician services.<br><br> The provider is also responsible for Medicaid services, if necessary, that would be reimbursable, except for the daily per diem for each level of care, under the Medicaid fee-for-service system. These services include the following: Intensive Therapeutic On-Site Services Home and Community-Based Rehabilitative Services Day Treatment Services Psychiatric services by a psychiatrist when these services are required more than once per month. Treatment planning d.<br><br> Children receiving Behavioral Health Care Overlay Services (BHOS) are NOT covered in the prepaid mental health program. Any Medicaid allowable mental health services for these children may be reimbursed on a fee-for-service basis. Youths in residential treatment centers will also not be covered by the prepaid mental health program.<br><br> Placement will be coordinated with the appropriate District Case Review Committee. Any allowable Medicaid services will be provided on a fee-for-service basis. Children admitted to a facility that provides Medicaid Behavioral Health Care Overlay Services will be disenrolled from the plan and then covered under Medicaid fee-for-service for mental health services.<br><br> The Medicaid contract manager or designee will be responsible for the disenrollment process. The Department of Children and Families, Department of Juvenile Justice, residential providers, and/or the assigned Mental Health Targeted Case Management providers will be responsible for notifying Medicaid of all admissions and discharges. A specific agreement regarding the disenrollment and re-enrollment process will be developed between the agency, residential providers, and the departments.<br><br> The provider shall establish cMedical Necessity d criteria, including admission criteria, continuing stay criteria, and discharge criteria for all mandatory and optional services. Criteria must be specific to recipient ages and diagnoses. AHCA Contract No., Amendment No., Attachment VII, Page 10 of 27 Performance measures for community mental health services are: The number of days spent in the community (not in inpatient hospitals, detention, or correctional facilities).<br><br> Improvement in individual functioning. E. Assertive Community Treatment (ACT) is NOT a covered service.<br><br> If a recipient enrolled in the prepaid mental health plan is designated eligible by the Department of Children and Families, Substance Abuse, and Mental Health Program Office to be served within an Assertive Community Treatment Team, the department will be responsible for notifying the PMHP Contract Manager or designee to disenroll the recipient from the plan. A specific agreement regarding the disenrollment and re-enrollment process will be developed between the agency, the provider, and the department. F.<br><br> Mental Health Targeted Case Management 3 MANDATORY The provider must provide targeted case management services to children with serious emotional disturbances and adults with a severe mental illness as defined below. The provider shall meet the intent of the services as outlined below and in the Medicaid Mental Health Targeted Case Management Coverage and Limitations Handbook. 1.<br><br> Target Population The provider shall set criteria and clinical guidelines for case management services. Service limits and criteria developed cannot be more restrictive than those in Medicaid policy and as stated below. a.<br><br> The provider must have case management services available to children who have a serious emotional disturbance as defined as: a child with a defined mental disorder; a level of functioning which requires two or more coordinated mental health services to be able to live in the community; and be at imminent risk of out of home mental health treatment placement. b. The provider must also have case management services available for adults who: (1) Are awaiting admission to a long-term mental health institution or residential treatment facility; or (2) Have been discharged from a long-term mental health institution or residential treatment facility.<br><br> Case management services shall be available to all recipients within the principles and guidelines described as follows: Recipients who require numerous services from different providers and also require advocacy and coordination to implement or access services are appropriate for case management services; AHCA Contract No., Amendment No., Attachment VII, Page 11 of 27 Recipients who would be unable to access or maintain consistent care within the service delivery system without case management services are appropriate for the service; Recipients who do not possess the strengths, skills, or support system to allow them to access or coordinate services are appropriate for case management services; Recipients without the skills or knowledge necessary to access services may benefit from case management. Case management provides support in gaining skills and knowledge needed to access services and enhances the recipient 9s level of independence. The provider will not be required to seek approval from the Department of Children and Families, District Substance Abuse and Mental Health Program Office for client eligibility or mental health targeted case management agency or individual provider certification.<br><br> The staffing requirements for case management services are listed within the Minimum Access and Network Standards section. 2. Required Services a.<br><br> Mental Health Targeted Case Management services include working with the recipient and the recipient 9s natural support system to develop and promote a needs assessment-based service plan. The service plan reflects the services or supports needed to meet the needs identified in an individualized assessment of the following areas: education or employment, physical health, mental health, substance abuse, social skills, independent living skills, and support system status. The approach used should identify and utilize the strengths, abilities, cultural characteristics, and informal supports of the recipient, family, and other natural support systems.<br><br> Targeted case managers focus on overcoming barriers by collaborating and coordinating with other service providers and the recipient to assist in the attainment of service plan goals. The targeted case manager takes the lead in both coordinating services/treatment and assessing the effectiveness of services provided. b.<br><br> When targeted case management recipients enrolled in the prepaid mental health plan are hospitalized in an acute care setting, state mental hospital, or are incarcerated in a forensic or corrections facility, the provider shall maintain contact with the individual and shall participate actively in the discharge planning processes and assist recipients in corrections facilities with immediate access to care upon return to the community. c. Case managers are responsible for coordination and collaboration with the Department of Children and Families, or the community based care provider contracted with the department, for services provided to children who are in the care or custody of the state.<br><br> The provider shall make reasonable efforts to assure that prepaid mental health plan recipients who are in the care or custody of the state and who receive mental health targeted case management services have all services AHCA Contract No., Amendment No., Attachment VII, Page 12 of 27 covered by the plan integrated with the case plans developed by the department. This integration shall reflect active collaboration with the department. d.<br><br> Case managers are also responsible for coordination and collaboration with the parents or guardians of children who receive mental health targeted case management services. The provider shall make reasonable efforts to assure that case managers include the parents or guardians of prepaid mental health plan children in the process of providing targeted case management services. Integration of the parent 9s input and involvement with the case manager and other providers shall be reflected in clinical record documentation and monitored through the agency 9s quality of care monitoring activities.<br><br> 3. Provider Requirements for Case Management The provider must have a case management program, including clinical guidelines and protocol, that addresses the issues below: a. Caseloads must be set to achieve the desired results.<br><br> Size limitations must clearly state the ratio of recipients to each individual case manager. The limits shall be specified for children and adults, with a description of the clinical rationale for determining each limitation. If the provider permits cmixed d caseloads, i.e., children and adults, a separate limitation is expected along with the rationale for the determination.<br><br> b. A system must be in place to manage caseloads when positions become vacant. c.<br><br> The modality of service provision, and the location that services will be provided must be described. d. Case management protocol and clinical practice guidelines, which outline the expected frequency, duration and intensity of the service, must be available.<br><br> e. Clinical guidelines must address issues related to recovery and self-care, including services that will assist recipients in gaining independence from the mental health and case management system. The case management program shall have services available based on the individual needs of the recipients receiving the service.<br><br> The service should reflect a flexible system that allows movement within a continuum of care that addresses the changing needs and abilities of recipients. Performance measures for this service are: Evidence of access to needed services. Evidence that services were appropriate to the needs of the individual.<br><br> AHCA Contract No., Amendment No., Attachment VII, Page 13 of 27 Days that the individual remained in the community. G. Intensive Case Management 3 MANDATORY This service is intended to provide intensive team case management to highly recidivistic adults who have a severe and persistent mental illness.<br><br> The service is intended to help recipients remain in the community and avoid institutional care. Clinical care criteria for this level of case management shall address the same elements required above, as well as expanded elements related to access and 24-hour coverage as described below. Additionally, the intensive case management team composition shall be expanded to include members of the team especially selected to assist with the special needs of this population.<br><br> The provider shall include this in the description of how this service will be provided. The provider shall provide this service for all prepaid mental health plan enrollees for whom the service is determined to be medically necessary. Intensive case management provides services through the use of a team of case managers.<br><br> The team can be expanded to include other specialists that are qualified to address identified needs of the recipients receiving the service. This level of care for case management is the most intensive and serves individuals with the most severe and disabling mental conditions. Services are frequent and intense with a focus on assisting the individual with attaining the skills and supports needed to gain independent living skills.<br><br> Intensive case management services are provided primarily in the recipient 9s residence and include community-based interventions. The provider shall provide this service in the least restrictive setting with the goal of improving the client 9s level of functioning, and providing ample opportunities for rehabilitation, recovery, and self-sufficiency. Intensive targeted case management services shall be accessible 24 hours per day, 7 days per week.<br><br> The provider shall demonstrate adequate capacity to provide this service for the targeted population within the guidelines outlined. Intensive case management teams shall provide the same coordination and case management services for recipients admitted to inpatient facilities, state mental hospitals, and forensic or corrections facilities as those listed above for mental health targeted case management services. The following performance measures shall be addressed in the provision of intensive case management: Average number of days spent in the community by all prepaid mental health plan recipients receiving intensive case management services.<br><br> Number of prepaid mental health plan recipients admitted to the state mental hospital. AHCA Contract No., Amendment No., Attachment VII, Page 14 of 27 Additional Service Requirements In addition to the above requirements, the provider shall also adhere to the requirements specified below. A.<br><br> Community Treatment of Patients Discharged from State Mental Hospitals - MANDATORY The provider shall provide medically necessary mental health services to enrollees who have been discharged from any Florida state mental hospital. The plan of care should be directed at encouraging the enrollees to achieve a high quality of life while living in the community in the least restrictive environment and reducing the likelihood that these enrollees will be readmitted to a state mental hospital. Recipients who were enrolled in the plan prior to admission to the state mental hospital must be followed by the plan during their stay, and a mental health targeted case manager must attend and participate in discharge planning activities at the facility.<br><br> Targeted case managers are responsible for working with the enrollee prior to discharge from the state facility to assure that benefits are reinstated as soon as possible once the enrollee returns to the community. The provider must develop a cooperative agreement with the hospital to enable the provider to anticipate recipients who were plan enrollees prior to admission who will be soon discharged from the institution. The cooperative agreement must address arrangements for persons who are to be discharged but for whom re-enrollment may not take effect immediately.<br><br> All enrollees who have previously received services at the state mental hospital, must receive close follow-up and care. All recipients who were prepaid mental health plan enrollees prior to admission and Medicaid eligible recipients who are likely to enroll in the plan upon return to the community must receive a community mental health service within 24 hours of discharge from the state facility. Performance measures for this section include: The amount of time between discharge from the state mental hospital and first date of service received from the provider.<br><br> B. Community Services for Recipients involved with the Corrections System - MANDATORY The provider shall provide medically necessary community-based services for plan enrollees who have corrections involvement as follows: 1. Establish a linkage to pre-booking sites for assessment, screening or diversion related to mental health services; 2.<br><br> Provide immediate access (within 24 hours of release) for psychiatric services upon release from a jail, prison, juvenile detention facility, or other corrections facility to assure that prescribed medications are available for all prepaid mental health plan enrollees. 3. Establish a linkage to post-booking sites for discharge planning and assuring that prior plan enrollees receive necessary services upon release from the facility.<br><br> AHCA Contract No., Amendment No., Attachment VII, Page 15 of 27 Plan enrollees must be linked to services and receive routine care within seven days from the date they are released. 4. Provide outreach to homeless and other populations of plan enrollees at risk of corrections involvement, as well as those plan enrollees currently involved in this system, to assure that services are accessible and provided when necessary.<br><br> This activity should be oriented toward preventative measures to assess mental health needs and provide services that can potentially prevent the need for future inpatient services or possible deeper involvement in the forensic or corrections system. 5. The provider must develop a cooperative agreement with corrections facilities to enable the provider to anticipate recipients who were plan enrollees prior to incarceration who will be released from these institutions.<br><br> The cooperative agreement must address arrangements for persons who are to be released, but for whom re-enrollment may not take effect immediately. All recipients who were prepaid mental health plan enrollees prior to incarceration and Medicaid eligible recipients who are likely to enroll in the plan upon return to the community must receive a community mental health service within 24 hours of discharge from the corrections facility. Performance measures for this section include: Access time for plan enrollees released from a corrections facility.<br><br> The number of mental health assessments completed for plan enrollees at the pre- booking site. The number of enrollees who have discharge planning services provided at the post-booking site prior to release from a corrections facility. C.<br><br> Treatment and Coordination of Care for Recipients with Medically Complex Conditions - MANDATORY The provider shall ensure that there are appropriate treatment resources available to address the treatment of complex conditions that reflect both mental health and physical health involvement. The following conditions must be addressed: Mental health disorders due to or involving a general medical condition, specifically ICD-9-CM Diagnoses 293.0 through 294.1, 294.9, 307.89, and 310.1. Eating disorders 3 ICD-9-CM Diagnoses 307.1, 307.50, 307.51, and 307.52.<br><br> The provider shall provide medically necessary mental health services to enrollees who exhibit the above diagnoses and shall develop a plan of care that includes all appropriate collateral providers necessary to address the complex medical issues involved. Clinical care criteria shall address modalities of treatment that are effective for each diagnosis. The provider 9s provider network must include appropriate treatment resources necessary for effective treatment of each diagnosis within the required access time periods.<br><br> AHCA Contract No., Amendment No., Attachment VII, Page 16 of 27 Performance measures for this section include: Evidence of access to needed services. Evidence that services are appropriate to the needs of the individual and that the diagnosis was effectively addressed. The number of treatment plans that indicate involvement of all appropriate collateral providers addressing complex medical issues.<br><br> D. Monitoring of Enrollees admitted to Children 9s Residential Treatment (Levels I - IV) Programs 3 MANDATORY 1. The provider shall maintain contact with children who are disenrolled from the plan due to placement in a residential treatment facility.<br><br> The provider shall participate in discharge planning, assist the recipient and their caregiver to locate community-based services, and notify Medicaid when the recipient is discharged from the facility. The prepaid mental health plan contract manager or designee shall re-enroll the recipient in the plan upon notification of discharge into the community. 2.<br><br> Children placed in the above residential facilities will be disenrolled from the plan and then covered under Medicaid fee-for-service for mental health services. The Medicaid contract manager or designee will be responsible for the disenrollment process. The Department of Children and Families, community based care provider (when applicable), Department of Juvenile Justice, residential providers, and/or the assigned Mental Health Targeted Case Management providers will be responsible for notifying Medicaid of all admissions and discharges.<br><br> A specific agreement regarding the disenrollment and re-enrollment process will be developed between the agency, residential providers, and the departments. E. Coordination of Children 9s Services 3 MANDATORY 1.<br><br> General Principles a. The delivery and coordination of children 9s mental health services shall be provided for all children who are within a high-risk population and experiencing serious emotional disturbances. These children include those involved in the SED classes through the school system and those who exhibit the symptoms and behaviors of an emotional disturbance but are not receiving SED services through the school.<br><br> b. Services for all children shall be delivered within a strengths-based, culturally competent service design. The service design shall recognize and ensure the participation of family, significant others, informal support systems, school personnel, and any state entities or other service providers involved in the child 9s life.<br><br> c. The provider shall assure provision of medically necessary services to all children enrolled in the plan within seven calendar days of receipt of AHCA Contract No., Amendment No., Attachment VII, Page 17 of 27 the request for services. A log shall be maintained which records all calls or written requests received and the action taken related to each request.<br><br> The date of the first service provided, along with the type of service and provider shall be part of the log. The services shall be of sufficient intensity and continuity to provide a realistic opportunity for progress. Services must be provided within the least restrictive and most normal environment that is clinically appropriate for the needs of the child and family.<br><br> d. For all children receiving services under the plan, the provider shall work with the parents, guardians, or other responsible parties to monitor the results of services and determine whether progress is occurring. Active monitoring of the child 9s status shall occur to detect potential risk situations and emerging needs or problems.<br><br> e. When the court mandates a parental mental health assessment, and the parent is a plan enrollee, the provider must complete an assessment of the parent 9s mental health status and the effects on the child. Time frames for completion of this service shall be determined by the mandates issued by the courts.<br><br> 2. Department of Children and Families a. Children 9s mental health services should be developed and coordinated to augment any local system of care for high-risk populations served by the Department of Children and Families, community based care providers, or by the Department of Juvenile Justice.<br><br> (e.g. Medicaid eligible children in delinquency programs, shelters, and other in-reach initiatives in schools and housing projects). The provider must develop a cooperative agreement with the Department of Children and Families or the community based care lead agency contracted to provide child protection services, and the Department of Juvenile Justice for coordination of care for enrolled children served within these systems or care.<br><br> b. The provider must develop a service approach for children 9s mental health services that is designed to support the state 9s goals to achieve safety and permanency for children in the child protection system. All children enrolled in the plan who are in the state 9s care or custody and who have mental health needs shall have mental health services provided that are supportive of the department 9s case plan for the child.<br><br> c. The provider will be available to participate in the development of the department 9s case plan for the child. Mental health treatment plans shall be consistent with the child and family 9s permanency goals, promote safety and address enhanced functioning for the child and family (if family members are also enrollees).<br><br> The provider shall invite the Family Services Counselor or the foster parents to participate in the treatment planning and service delivery process. If reunification is the goal, and with the department 9s concurrence, the provider must involve the parents in the treatment planning and implementation. AHCA Contract No., Amendment No., Attachment VII, Page 18 of 27 d.<br><br> The provider shall provide mental health-related court-ordered evaluation and expert witness testimony required for children who are prepaid mental health plan enrollees. The provider must provide these services in a way that is responsive to the needs and requirements of the department and judicial system. e.<br><br> The provider shall collaborate with Family Services Counselors when providing services for children in care and custody of the department and participate in the protocol established for compliance with Senate Bill 682 and Chapter 39, Florida Statutes. The provider will coordinate care with family service counselors related to children being admitted to residential treatment facilities. f.<br><br> The provider must be available, if requested, to participate in all department case review staff meetings, school staff meetings, or other related meetings that pertain to the anticipated needs of the child or the provision of services for which the plan is responsible. g. Services provided to persons served by the Department of Children and Families, Family Safety Program related to child protective services, foster care, adoptions and special education services should be designed in an interactive familial manner.<br><br> Such services should be provided in a conjoint manner with outcome goals oriented to family safety and protection of persons at risk of neglect or abuse. 3. Targeted Case Management Children in the care or custody of the state who need mental health targeted case management services, as defined in the provider 9s approved clinical protocols, shall receive mental health case management from the provider.<br><br> These children will not be transferred to the new Medicaid Child Welfare Targeted Case Management program. The provider must develop a cooperative agreement with the Department of Children and Families or their provider of community based services, to address how to minimize duplication of case management services and to promote the establishment of one case manager for the child and family whenever possible. 4.<br><br> Community Based Care Programs If the community in which the provider will operate has a community based care program contracted by the Department of Children and Families for the provision of children 9s protective services, the provider must determine how the prepaid mental health services will be rendered to recipients served by the community based care program. The provider must develop, during the implementation phase of the contract, or upon notification that the department has contracted with a provider, a cooperative agreement between the provider and the community based care program. Medicaid and the Department of Children and Families must approve the agreement.<br><br> The provider must be prepared to provide services in a collaborative manner in each county covered by the plan. AHCA Contract No., Amendment No., Attachment VII, Page 19 of 27 Performance measures for this section will include: The number of court ordered evaluations completed within court mandated time frames for prepaid mental health plan enrolled recipients in the care or custody of the state. The extent to which mental health treatment plans are supportive of the department 9s case plans for prepaid mental health plan children who are in the state child protection system.<br><br> Stakeholder satisfaction survey results related to services provided. Surveys shall be distributed in each county covered by the plan. F.<br><br> Psychiatric Evaluations for Enrollees Applying for Nursing Home Admission - MANDATORY The provider shall, upon request from the Substance Abuse and Mental Health District Offices, promptly arrange for and authorize psychiatric evaluations for enrollees applying for admission to a nursing facility pursuant to OBRA 1987, and who, on the basis of a screening conducted by Comprehensive Assessment and Review for Long Term Care (CARES) workers, are thought to need mental health treatment. The examination shall be adequate to determine the need for cspecialized treatment d under the Act. Evaluations must be completed within five working days from the time the request from the DCF SAMH Program Office is received.<br><br> State regulations have been interpreted by the state to permit any of the mental health professionals listed in section 394.455, F.S., to make the observations preparatory to the evaluation, although a psychiatrist must sign such evaluations. The provider will not be responsible for annual resident reviews or for providing services as a result of a Preadmission Screening Assessment Annual Resident Review (PASSAR) evaluation. Performance measures for this section include: The number of enrollees who receive a psychiatric evaluation within required time frames prior to admission to a nursing facility.<br><br> G. Opportunities for Recovery and Reintegration 3 MANDATORY The provider shall offer a supportive element within the network for adults experiencing a serious mental illness. This element shall focus on aspects of recovery and reintegration into the community upon completion of active treatment.<br><br> The support provided shall encourage and empower individuals to provide ongoing support and assistance for other individuals with similar mental health disorders. Within this component, the provider shall develop protocol for supporting consumer driven activities and providing assistance as determined appropriate by recipients. This protocol may include professional involvement in an advisory or assistance capacity or it may limit the provider 9s involvement to strictly administrative functions.<br><br> Administrative functions for this purpose may include, but are not limited to: providing facility space for AHCA Contract No., Amendment No., Attachment VII, Page 20 of 27 meetings; providing supplies or materials for activities; and providing professional staff for educational presentations. It is expected that the provider will include consumer advocates and recipients who are most likely to benefit from consumer-driven activities in the development of protocol. Periodic focus groups should be held to access information related to consumer satisfaction and to identify services that are perceived as inadequate or missing.<br><br> The provider must be knowledgeable about the local WAGES initiative and is responsible for medically necessary mental health services, which will assist the individual in finding and maintaining employment. H. Assessment and Treatment of Mental Health Residents Who Reside in Assisted Living Facilities (ALF) that hold a Limited Mental Health License The provider must develop and implement a plan to ensure compliance with Section 394.4574, Florida Statutes, related to services provided to residents of licensed assisted living facilities that hold a limited mental health license.<br><br> The provider must ensure that appropriate assessment services are provided to plan enrollees and that medically necessary mental health care services are available to all members who reside in this type of setting. I. Optional Services The provider is encouraged to provide additional services that will enhance the plan 9s covered services for recipients.<br><br> To the degree possible, the provider should use existing community resources. Below is a list of possible optional services that could be provided with the savings achieved or as downward substitutions. This list is not intended to be all- inclusive and the provider is encouraged to use creativity in developing new and innovative services to expand the array of services and meet the needs of recipients.<br><br> 1. Respite Care Services 2. Prevention Services in the Community 3.<br><br> Supportive Living Services 4. Supported Employment Services 5. Foster Homes for Adults 6.<br><br> Parental Education Programs 7. Drop In Centers and other consumer operated programs (beyond the elements provided under the Opportunities for Recovery and Reintegration component) 8. Intensive Therapeutic On-Site Services for Adults 9.<br><br> Home and Community Based Rehabilitation Services for Adults 10. Any other new and innovative interventions or services designed to benefit AHCA Contract No., Amendment No., Attachment VII, Page 21 of 27 Prepaid Mental Health Plan enrollees J. Community Coordination and Collaboration The provider must be or become a vital part of the community services and support system.<br><br> They must actively participate with and support community programs and coalitions that promote school readiness, that assist persons to return to work and provide for prevention programs. The provider must have linkages with numerous community programs that will assist enrollees in obtaining housing, economic assistance and other supports. Minimum Access and Network Standards The provider shall also adhere to the following minimum standards: A.<br><br> Access standards 1. The provider shall make available and accessible facilities, service sites, and personnel sufficient to provide the covered services (specifically non-hospital outpatient, emergency, and assessment services) throughout the geographic area, within thirty minutes typical travel time by public or private transportation of all enrolled recipients. (The typical travel time standard does not apply to waiting time for public transportation 3 it applies only to actual time in transit.) 2.<br><br> The maximum amount of time between an enrollee 9s request for mental health services and the first point of service shall be as follows (except when otherwise noted in specific sections of this document): a. For EMERGENCY mental health services, service shall be immediate. b.<br><br> For persons initially perceived to need emergency mental health services, but upon assessment do not meet the criteria for emergency care, they are deemed to require URGENT crisis support, and services must be provided within twenty-three hours. c. For ROUTINE outpatient intake, an assessment shall be offered within seven calendar days.<br><br> Follow-up services shall be offered within fourteen calendar days after the assessment. Requests for psychiatric medications and medication appointments shall be treated as a request for emergency services when a member is without necessary prescribed medications. Requests for appointments due to reports of non- emergent allergic reactions or serious side effects shall be treated as an urgent request for services.<br><br> Routine medication appointments, such as for prescription renewals, shall be scheduled in a manner to avoid disruption in availability of necessary prescribed medications. Requests for medication appointments can be made by the member, the member 9s responsible party, other mental health treatment providers, or persons coordinating care for the purpose of jail diversion or aftercare. AHCA Contract No., Amendment No., Attachment VII, Page 22 of 27 3.<br><br> The provider shall operate, as part of its crisis support/emergency services, a 24- hour a day, 7 days a week, crisis emergency hot line to be available to all enrollees. 4. The provider shall provide a designated emergency service facility per county to ensure unrestricted access to emergency care on a 24 hours a day, 7 days a week basis.<br><br> Such designated emergency service facility shall have 24 hours a day, 7 days a week, registered nurse coverage and on-call coverage by a mental health professional, as defined in, Chapter 394, Part I, F.S. B. Minimum staffing standards: The provider must maintain credentialing files for all direct service staff members.<br><br> The files must document the education, experience, prior training and ongoing in-service training for each staff member or individual provider. If the services are provided through a subcontract with another member of the network, the provider must ensure that the network provider properly maintains personnel and credentialing files. Minimum staffing standards shall be as follows, and failure to adhere to these staffing standards, or the staffing standards indicated in the winning proposal, whichever are greater, may result in termination of the contract (if the provider 9s cstaff d person does not fill one of the ckey staff d positions, the staff person shall be a subcontractor).<br><br> Minimum staffing standards shall be as follows: 1. The provider 9s staff shall include at least one board certified adult psychiatrist, or one who meets all education and training criteria for board certification, to be available within thirty minutes typical travel time of all enrolled recipients. 2.<br><br> The provider 9s staff shall include at least one board certified child psychiatrist, or one who meets all education and training criteria for board certification, to be available within thirty minutes typical travel time of all enrolled recipients. 3. The provider 9s outpatient staff shall include at least one FTE direct service mental health provider per 1,500 prepaid members.<br><br> The agency expects the provider 9s staffing pattern for direct service providers to reflect the ethnic and racial composition of the community. a. The provider 9s array of direct service mental health treatment providers for adults and children must include providers on staff or under contract that are licensed or eligible for licensure, and demonstrate two years of clinical experience in the following specialty areas or with the following populations: (1) Adoption; (2) Child protection or foster care; (3) Dual diagnosis (mental<br><br>