HP and Absolute have partnered together to add an extra level of

must activate Computrace in order 3or the persistence module to be enabled in the BIOS.<br><br> To activate Computrace, the customer rst purchases the service, (pre3erably at the same time as purchase) and installs the Computrace so3tware. The rst call to the monitoring server will detect and enable the persistence module. Once enabled, the BIOS module 9s sel3-healing 3eature will repair a Computrace agent installation even i3 the hard drive is completely replaced.<br><br> The IT Department may also install the Computrace so3tware through the 3actory imaging process, through their own imaging process or through a network installation process. Absolute routinely provides tools, assistance, and scripts in support o3 most mass-deployment technologies in use today. How does having Computrace in the BIOS improve the!t recovery?<br><br> The Computrace BIOS sel3-healing persistence module is the most persistent solution. It will survive unauthorized attempts to delete it as well as accidental removal during IMAC procedures. With the Computrace BIOS agent the IT Department has the very best chance o3 recovering their stolen or lost computer.<br><br> I understand the agent is more persistent, but in the real world, what added !unctionality does this provide? BIOS-based persistence makes the Computrace agent more secure, reliable, and easier to track and recover i3 stolen. Additionally, IT sta33s do not have to alter any o3 their IMAC procedures to accommodate the addition o3 Computrace.<br><br> How is the Computrace BIOS agent enabled/disabled on HP computers? The sel3-healing persistence module o3 Computrace is shipped disabled on the computer and must be at the time o3 computer purchase. The Computrace persistence module is enabled by installing the Computrace so3tware provided by Absolute So3tware, or by being included in an image deployment.<br><br> 2006 Absolute So3tware Corp. All rights reserved. Computrace and Absolute are registered trademarks o3 Absolute So3tware Corp.<br><br> All other trademarks are property o3 their respective owners. Computrace US Patents #5,715,174, #5,764,892, #5,802,280, #6,244,758, #6,269,392, #6,300,863, and #6,507,914. Canadian Patent #2,305,370.<br><br> U.K Patents #EP793823, and #GB2338101. German Patent #695 125 34.6-08. Australian patent #699045.<br><br> Rev. April 2006 © Computrace BIOS enabled machines: " nc4220 " nc6110 " nc6120 " nc6220 " nc6230 " nc8230 " nx6110 " nx6120 " nx6310 " nx6320 " nx8220 " nx9420 " nw8240 " tc4200 Tablet What happens i! the IT Department fashes the BIOS?<br><br> Will they need to reinstall Computrace? No. I3 the persistence module in the BIOS has been enabled, Computrace 9s sel3-healing 3eature will repair the agent so3tware and the computer will still be protected.<br><br> The enable/ disable state o3 the persistence module is not stored in a part o3 the BIOS that can be fashed to remove it. Will Computrace still work i! the computer undergoes an IMAC process such as replacing the hard drive?<br><br> Yes. The BIOS-resident sel3-healing 3eature o3 Computrace will survive IMAC procedures such as imaging, hard drive replacement, or operating system changes and will continue to protect the computer. What in!ormation is the Computrace agent reporting?<br><br> The make, model, hardware serial numbers and IP address o3 the computer. Is the Computrace agent monitoring activities on the computer? No.<br><br> The agent is inactive until its next scheduled call. Only i3 the computer is reported stolen by the customer is any 3urther action taken. How does the IT Department remove the product i!<br><br> they no longer want it on their computer? The product can be disabled through account management in Absolute 9s Customer Center. The server will deactivate the agent and BIOS module during the next call i3 a properly authenticated request is posted to the account 3or that speci c plat3orm.<br><br> Also, a3ter a grace period, the agent and BIOS modules are automatically disabled at the end-o3-contract. Does the BIOS-enabled Computrace agent support all o! Absolute 9s products, or just some?<br><br> All Absolute products can take advantage o3 Computrace in the BIOS. Is the computer automatically protected !rom the!t by having the Computrace agent in the BIOS? No.<br><br> The IT Department must purchase and activate the Computrace the3t recovery service in order to leverage the BIOS-based sel3-healing and persistence 3eature o3 our product. Is there a special version o! Computrace that the IT Department needs to buy to take advantage o!<br><br> the BIOS-based agent on laptops? No. All current versions o3 Computrace will support the BIOS based agent.<br><br> Which laptops come with Computrace pre-loaded? To date, the 3ollowing HP machine models have support 3or Computrace in the BIOS: HP BIOS FAQ Keep IT Simple. EXTEND YOUR REACH BEYOND THE NETWORK.<br><br> Absolute So3tware gives you visibility into all o3 your computers, including your remote and mobile users. The patented technology automatically gathers data and alerts you via email when you need to be concerned. I3 you already have an asset management system in place, Absolute So3tware can extend your reach to all o3 your machines.<br><br> Absolute So3tware keeps IT simple. Keep IT Sa!e. KNOW WHERE YOUR COMPUTERS ARE, WHAT IS ON THEM AND WHO IS USING THEM .<br><br> As long as your machine touches the Internet or a phone line, you will know its status. Stolen? We will locate it and return it sa3ely to you.<br><br> We are so con dent o3 our computer recovery service that i3 we can 9t nd it in 60 days, we will pay you up to $1000. Absolute So3tware keeps IT sa3e. Absolute So!tware Suite 800 - 111 Dunsmuir Street Vancouver, BC, Canada V6B 6A3 Tel: (604) 730-9851 Fax: (604) 730-2621 1-800-220-0733 (US & Canada) www.absolute.com " nc4220 " nc6110 " nc6120 " nc6220 " nc6230 " nc8230 " nx6110 " nx6120 " nx6310 " nx6320 " nx8220 " nx9420 " nw8240 " tc4200 Tablet<br><br>

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