New Product Evaluation

shipped on this unit: Slot 1Slot 2Total RamLocation 2GB2GB4 GBOn the Mainboard inside the unit. Only accessible if the backside of the unit is taken off.<br><br> Label Information Location Microsoft CoAxxxx-xxxx-xxxx-xxxxLower left side on the back. SN LabelS/N and SNID Beneath the left side of the unit. Removable Access Panels What are they?<br><br> Location Expanding the OS Initial Setup When unit is first powered up make sure to record each screen that is unique to the unit. Include all options/selections available as well as noting the defaults. After completing use, the spaces provided to record all of the requested information.<br><br> Pictured screen shots should be taken for each screen to include every prompt and selection available. 1.) Unit had already been on, unable to complete this process Expanding the OS 3 Continued What is the exact version of Windows that shipped on this computer?(ex: Vista Home Premium, Windows XP Professional, etc): Windows 7 Home Premium 64-bit Desktop Icons (List icons as they appear on the Windows desktop) Recycle BinGateway TouchPortal CyberLink PowerCinemaMicrosoft Office 60 day Trial 3 Online eBayNero StartSmart Essentials Gateway GamesNetflix Gateway RegistrationNorton Internet Security Gateway TouchFriendsNorton Online Backup Gateway TouchMedia ShareUser 9s Guide (Gateway InfoCentre) Gateway TouchMusicCyberLink YouCam Gateway Touch PhotoShow eManager Utilities: List all e-functions; i.e.: eRecovery, ePresentation, etc. Gateway Recovery ManagementNote: There is no eManager Utility on this unit.<br><br> Programs listed in START à Programs section Adobe Reader 9Default Programs Desktop Gadget GalleryInternet Explorer (64 bit) Internet ExplorerMicrosoft Office PowerPoint Veiwer 2007 Microsoft Works Task LauncherWindows Anytime Upgrade Windows DVD MakerWindows Fax and Scan Windows Media CenterWindows Media Player Windows UpdateXPS Viewer AccessoriesCyberLink MediaShow 4 CyberLink YouCamGames GatewayGateway MyBackup MaintenanceMicrosoft Office Microsoft TouchPack for Windows 7Microsoft Works NeroNorton Internet Security Norton Online BackupPower Cinema StartupWindows Live Ctrl+Alt+Del (What programs are loaded under the Processes tab) ALU.exeBackupManagerTray.exe Csrss.exeDwm.exe Explorer.exeFlashUtil10b.exe *32 GoogleToolbarNotifier.exe *32GoogleToolbarUser_32.exe *32 Kkcmd.exeIgfxpers.exe Igfxsrvc.exeIgfxtray.exe InstStub.exe*32RAVCpl64.exe Splwow64.exeTabTip.exe TabTip32.exe *32Taskhost.exe Taskhost.exeTaskmgr.exe TouchPortalOBR.exe*32Unsecapp.exe Winlogon.exeWisptis.exe Wisptis.exe Task Bar (Sys Tray) (List icons as they appear) Volume controlNetwork signal Icon FlicksIntel® Graphics Media Accelerater for Mobile RealTek HD Audio ManagerNorton Activation Gateway UpdaterAction Center Applications listed in Add/Remove Programs (XP) or Programs and Features (Vista) Acrobat.comAdobe AIR Adobe Flash Player10 ActiveXAdobe Reader 9.1 MUI Compatibility Pack for the 2007 Office system CyberLink MediaShow CyberLink PowerCinemaCyberLink YouCam eBay WorldwideGateway Games Gateway InfoCentreGateway MyBackup Gateway Recovery ManagementGateway Registration Gateway ScreenSaverGateway Touch Suite Gateway UpdaterGoogle Toolbar for Internet Explorer Identity CardIntel® Graphics Media Accelerator Driver ITECIRJmicron Flash Media Controller Driver Microsoft Office Home and Student 2007 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Suit Activation Assistant Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Touch Pack for Windows 7 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft WorksMicrosoft XNA Framework Redistributable 3.0 Nero 9 EssentialsNorton Internet Security Norton Online BackupRealtek High Definition Audio Driver TouchSettingsVirtual Earth 3D (Beta) Welcome CenterWindows Live Essentials Windows Live Sign-in AssistantWindows Live Sync Windows Live Upload Tool Go to Start then Run and type MSConfig. List items in the Startup tab Intel® Common User InterfaceIntel® Common User Interface Intel® Common User InterfaceHD Audio Control Panel TouchPortalAcer TouchPortal Monitor WpfTouchGadgetMemo Gadget GoogleToolbarNorifierGateway MyBackup Adobe AcrobatNorton Online Backup MUI StartMenu Application Items listed in Device Manager (including all drivers and versions) Do not list items under System Devices. Device Driver Name & Version Computer: ACPI x64-based PCVersion 6.1.7600.16385 Disk Drives: ST3750528AS ATA Device Version 6.1.7600.16385 Display Adapters: Mobile Intel® 4 Series Express Chipset Family Version 8.15.10.1851 DVD/CD-ROM drives: HL-DT-ST DVDRAM GT30N ATA Device Version 6.1.7600.16385 Human Interface Devices: HID-compliant consumer control device Version 6.1.7600.16385 Human Interface Devices: HID-compliant consumer control device Version 6.1.7600.16385 Human Interface Devices: HID-compliant consumer control device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant Version 6.1.7600.16385 device Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: HID-compliant device Version 6.1.7600.16385 Human Interface Devices: ITECIR Infrared Receiver (EC2) Version 5.1.0.2 Human Interface Devices: Microsoft eHome Infrared Transceiver 6.1.7600.16385 Human Interface Devices: USB Input Device6.1.7600.16385 Human Interface Devices: USB Input Device6.1.7600.16385 Human Interface Devices: USB Input Device6.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 06.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 16.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 46.1.7600.16385 IDE ATA/ATAPI controllers: ATA Channel 56.1.7600.16385 IDE ATA/ATAPI controllers: Intel® ICH9M/M-E Family 4 Port SATA AHCI Controller - 2929 7.0.0.1013 Imaging Devices: USB 2.0 Camera6.1.7600.16385 Keyboards: HID Keyboard Device6.1.7600.16385 Keyboards: Microsoft eHome MCIR 109 Keyboard 6.1.7600.16385 Keyboards: Microsoft eHome MCIR Keyboard6.1.7600.16385 Keyboards: Microsoft eHome Remote Control Keyboard keys 6.1.7600.16385 Memory technology driver: JMB38X MS Host Controller 6.1.7600.16385 Memory technology driver: JMB38X SD Host Controller 6.1.7600.16385 Memory technology driver: JMB38X SD/MMC Host Controller 6.1.7600.16385 Mice and other pointing devices: HID- compliant mouse 6.1.7600.16385 Mice and other pointing devices: HID- compliant mouse 6.1.7600.16385 Monitors: Generic PnP Monitor6.1.7600.16385 Network Adapters: Ralink 802.11n Wireless 3.0.1.0 LAN card Network Adapters: Realtek PCIe CBE Family Controller 7.4.713.2009 Processors: Pentium® Dual-Core CPU T4300 @ 2.10GHz 6.1.7600.16385 Processors: Pentium® Dual-Core CPU T4300 @ 2.10GHz 6.1.7600.16385 Sound, video and game controllers: Realtek High Definition Audio 6.0.1.5901 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2934 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2935 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2936 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2937 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2938 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB Universal Host Controller - 2939 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB2 Enhanced Host Controller 3 293A 6.1.7600.16385 Universal Serial Bus controllers: Intel ICH9 Family USB2 Enhanced Host Controller 3 293C 6.1.7600.16385 Universal Serial Bus controllers: USB Composite Device 6.1.7600.16385 Universal Serial Bus controllers: USB Composite Device 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Universal Serial Bus controllers: USB Root Hub 6.1.7600.16385 Power Management Settings (Also NOTE options grayed out) Balanced Plan (Recommended)Adjust Screen Brightness Power Saver Plan Additional Software Loaded (software not loaded by default on the unit) Title & Version Was it added to Startup?<br><br> Uninstaller Available? Test Hardware and Software Product: ZX4800-02Date: SN: PWG85020029430040E6900 Item ListPresent/ Not Present LocationComments AUDIO: IN (internal and external microphone)PresentInternal: in the middle of the unit above the screen next to the webcam. External: Right side of unit below the SD slot.<br><br> OUT (left and right. Test using headphones and external speakers) PresentHead phone port is on the right side of unit below the SD slot, the Line out is on the back of the unit above the stand. Speakers (left and right)PresentBelow the LCD.<br><br> External volume controlPresentAbove the Keyboard in the top right corner. DRIVES (record in comments, speed, bootable, etc) ODD (Class: speed* x8 Is optical drive modular? Y/N: No PresentRight side of unit.X8 Super Multi Drive Sata.<br><br> HDD (speed*7200rpm) SATA 2PresentInside the unit just behind the stand assembly. Not user accessible. Sata 2 7200rpm bootable HDD.<br><br> EXTERNAL CONNECTIONS: Modem 3 test connection, port?Not Present Ethernet 3 test connectionPresentOn the back of the unit above the stand. RJ-45 Lan port Wireless LANPresentNo External functions for this device USB PortPresent2 on the lower left side of the unit and 4 on the back side above the stand. SD Card Slot-What are the supported cards?<br><br> PresentRight side of the unit below the DVD drive and above the Headphone port. MultiMediaCard, Secure Digital card, Memory Stick, Memory Stick PRO, xD- Picture Card. S-videoNot Present VGA PortNot Present Port ReplicatorNot Present DVI / HDMINot Present PCMCIANot Present 1394-Fire Wire (4 or 6 Pin)Not Present Smart CardNot Present Power Switch (test functionality)PresentLower left side of the unit below the LCD.<br><br> Power button, Silver and says Gateway. Reset SwitchNot Present Biometrics Pad (fingerprint)Not Present TouchpadNot Present ExpressCard Reader- Not Present Kensington Lock SlotPresentOn the back lower left side of the unit if facing the back of the unit. POWER: Test all shutdown options: Power Management Settings * All specifications are subject to change List function keys available (including hotkeys, other special keys) Function key labelFunction Location BIOS VersionRevisionKey strokes to access it?<br><br> P01-A1 Delete eRecovery- Create backup CD 9s or DVD 9s Use Read Writable media for these backups. If there is an option to create an Application CD, you will need to create this as well. Check with the eSolutions team to see if they need to use the Application CD to post the drivers.<br><br> Once the backup CD 9s are created, browse these CD 9s and make sure there is a drivers folder or HTML (under How to User directory) so that we know the customers will have a driver disk. If there is no driver disk or way for the customer to install drivers please make note of this below in the Notes section. Is there an option to create an Application CD in the eRecovery utility?<br><br> Yes Is there an option to perform an F-10 recovery? Yes eRecovery Notes: E-Recovery/Running the created backup CD/DVD 9s If the system shipped with OEM recovery CD 9s verify the E-RECOVERY instructions that ship with the system/recovery CD 9s are correct. If the instructions are not correct, annotate and submit to eSolutions.<br><br> Pictured screen shots should be taken of anomalies, errors, or differences from the original setup. Note differences in E-RECOVERY load compared to the initial Setup. 1.) As soon as the unit is powered on, Immediately start tapping the Alt+F10 keys (Alt needs to be pressed down when the F10 key is pressed, then release both and repeat) 2.) The customer will see cWindows is loading files d.<br><br> At this point the customer can stop tapping the Alt+F10 keys. (Customer will sometimes get an Edit Boot Options screen, If they see Windows Is Loading Files before the Boot Option screen, they can press enter and it will load the eRecovery, otherwise pressing enter will load to windows.) 3.) Next it will say cStarting Windows d, then cPlease wait a Moment d. 4.) The cGateway Recovery Management d Program will come up, the first screen, or step 1 will ask to cSelect Restore Type d.<br><br> 5.) The first option on this screen will be cCompletely Restore System to Factory Defaults d with a description of this option below it. 6.) The second option on this screen below the first option will be cRestore Operating System and Retain User Data d with a description of this option below it. (There is also an Exit Option at the bottom which will allow you to exit out of the program and boot to windows.) 7.) When you select either option, it will go to step 2 if a password is created on the Recovery program.<br><br> It will prompt you to enter it, otherwise if no password was setup it will skip to step 3. 8.) On the step 3 screen it will say cNotice d and explain how the option will erase all existing data on the Gateway C: Drive and return the unit to factory defaults as well as making sure the unit is plugged in to the ac adapter and that all other devices are disconnected. At the bottom of this screen you can select, cprevious d, cnext d or ccancel d.<br><br> 9.) When you select cnext d, it will go to Step 4: cRestore Destination d and give the cHard Drive Name d, cPartition Label d, and cPartition Size d. Again at the bottom you have 3 options: cprevious d, cnext d or ccancel d. 10.) When you select cnext d, it will have a pop up with a notice explaining how this action will erase all data on the Gateway partition and to click cOK d to continue or cCancel d to abort.<br><br> 11.) When you select cOK d it will go to Step 5: cRestore Progress d. This page will give you the Restore Source, Destination, Speed, Elapsed Time, Time Left, and Current Progress. Once the progress gets to %100 it will say cPlease wait a moment d with a progress bar at the bottom.<br><br> This bar will load without any indication of time elapsed or left. Once it gets to %100 it will go to Step 6. 12.) Once Step 5 is fully completed, Step 6 cFinished d will appear and inform the customer that the Restore has finished and to press cOK d at the bottom to Restart the computer.<br><br> 13.) Once you select cOK d it will say cPlease wait a moment d, then cStarting Windows d. From this point the unit will install the setup and devices and restart once more when finished. When the unit restarts it will state cStarting Windows d again and the setup will continue with installation.<br><br> After a few moment it will load to the Windows Setup as it did when the customer first purchased the unit. At this point the customer can now setup the computer settings and enjoy our product. Additional OOBE Notes: 1.) This Unit ships with Windows 7 Touch Screen Capability.<br><br> The touch screen capability is built into the Windows 7 OS and only functions within the OS. The unit has touch screen software such as the Gateway TouchMusic, or Touch Portal which is Interactive Multimedia software for touch screen use. The screen supports multi touch and requires nothing more then minimal pressure when using.<br><br> Also supplied with the unit is a screen cloth to wipe the screen of finger prints. The touch screen feature is fast to respond and as the touch screen is built into Windows 7, if a customer accidentally deleted files pertaining to the use of this feature, the OS would have to be completely restored and it can not be reloaded via the User Created Application and Drivers disc. <br><br>

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