H20 User Guide R1.4.indb

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WARNING To reduce the risk of fire or electric shock, do not expose this product to rain or mois- ture. The apparatus shall not be exposed to dripping or splashing and that no ob- jects filled with liquids, such as vases, shall be placed on the apparatus. TIP We highly recommend plugging the DIRECTV Receiver into a surge protector to prevent damage from E uctuations in your power supply.

Safety & Care Your DIREC/V® HD Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: " T e c bolt of lightning d indicates un-insulated material within your unit may cause an electrical shock.

For the safety of everyone in your household, please do not remove product covering. " T e cexclamation point d calls attention to features for which you should read the enclosed literature closely to prevent operating and maintenance problems. Important Safety Instructions 1) Read these instructions.

2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions.

5) Do not use this apparatus near water. 6) Clean only ... more. less.

with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer 9s instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliZ ers) th at produce heat. 9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. T e wide blade or the third prong are provided for your safety. If the provided plug does not Z t into your outlet, consult an electrician for replacement of the obsolete outlet. 10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11) Only use attachments/accessories speciZ ed by the manufacturer. 12) Use only with the cart, stand, tripod, bracket, or table speciZ ed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13) Unplug this apparatus during lightning storms or when unused for long periods of time. 14) Refer all servicing to qualiZ ed service personnel. Servicing is required when the apparatus has been damaged in any way, s uch as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. IMPORTANT: Be sure not to place your DIRECTV Receiver near anything WET or HOT! iii This reminder is provided to call your attention to articles 810 and 820 of the 2002 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requ ires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical. Note to Satellite Dish Installer " CAU/ION: Avoid moisture to reduce the risk of Z re or electric shock. T e DIREC/V Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it. " Ensure proper ventilation 4 the vent slots on the DIREC/V Receiver must be left uncovered to allow proper air[ ow to the unit. Blocking the air[ ow to the unit could impair performance or damage your receiver and other components. " Do not stack electronic components or other objects on top of the DIREC/V Receiver. Also, do not stack the receiver on top of a chot component d such as an audio power ampliZ er. " Protect your components from power surges by connecting all the components before plugging any power cords into the wall outlet. Use of a surge protector is also recommended. " Don 9t overload power outlets or extension cords, which can result in the risk of Z re or shock. It 9s also important to use on ly the type of power source indicated on the marking label or in this manual. ! CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: T O REDUCE THE RISK OF ELECTRIC SHOCK , DO NOT REMOVE COVER ( OR BACK ). N O USER - SERVICEABLE PARTS INSIDE . R EFER SERVICING TO QUALIFIED SERVICE PERSONNEL . " /o prevent electrical shock, this apparatus shall be connected to a mains socket outlet with a protective earthing and fully inserted. " Avoid audio hum or interference by inserting all cable plugs Z rmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the /V back panel rather than down the middle once connected. /ry not to coil any twin-lead cables and keep them away from A/V cables as much as possible. " Never insert objects of any kind into any openings in the DIREC/V Receiver (other than the DIREC/V ® Access Card as detailed in this chapter). " Place it on a [ at, hard surface 4 do not operate the DIREC/V Receiver on a carpet or other padded surface. " Always unplug your DIREC/V Receiver before moving it. " Always unplug the DIREC/V Receiver, /V and other equipment before you connect or disconnect any cables. " Leave the main power connector accessible the mains connector at the back of the unit in case of emergency shutdown " CAU/ION: Electric Shock 4 never attempt to disassemble the DIREC/V Receiver yourself; always take it to a qualiZ ed service p erson when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subse quently used. Attempted self-repair may also void your warranty. Changes or modiZ cations not expressly approved by the party responsible for compliance (by the warran ty or by the manufacturer) could void the user 9s authority to operate the equipment. " Do not drop your DIREC/V Receiver and always move it with care. " Have your DIREC/V Receiver professionally serviced (do not attempt to service it yourself) " Any changes or modiZ cations in construction of this device which are not expressly approved by the party responsible for com pliance could void the user 9s authority to operate the equipment. " /o reduce the risk of Z re, use only No. 26 AWG or larger telecommunications line cord. " Do not install this equipment in a conZ ned space such as a book case or similar unit. For your information: " T e identiZ cation sticker can be located underneath or on the back of your receiver. " T e telecommunication network voltage used is the category number 3. To place batteries in your remote control: 1. Remove cover from the battery compartment by sliding it downward. 2. Insert 2 AA batteries (supplied), matching the positive (+) and negative ( 3) at each end. 3. Slide the cover back on to complete installation. To program your remote control: 1. See cProgramming Your Remote Control d on page 70. Quick Tip Great TV viewing is in your hands! A good way to begin learning about your DIRECTV ® System is to familiarize yourself with the remote control. You 9ll nd further details throughout the User Guide relating to speci c functions. Navigating 101 You 9ll nd you can get around nearly all onscreen menus the same simple way. 4 Highlight& a menu or button by using the ARROW keys (up, down, left and right). 4 Choose it& by pressing SELECT while the item is highlighted. Note: Don 9t worry about getting stuck in a menu. You can always press EXIT to return to video . R MENU 1 2 3 4 5 6 7 8 9 0 _ VOL def abc jklmno ghi tuvwxyz pqrs ENTER CHAN INFO BACK AV1AV2TV OFF ON & TV POWER TV INPUT EXIT LIST GUIDE ACTIVE SELECT PWR FORMAT PAGE PREV 4 MODE SWITCH Changes remote to control other equipment, for example, a DVD DIRECTV & TV POWER ON/OFF Turns your TV and DIRECTV HD Receiver on and off TV INPUT Changes the csource d 4 the piece of equipment whose signal is displayed on your TV BLUE In live TV, displays the Mini Guide; other functions vary 4 look for onscreen hints ADVANCE PLAY RECORD FFWD STOP REPLAY REWIND PAUSE ACTIVE Displays the DIRECTV Active" Channel 3 local weather and more! GUIDE Displays the onscreen program Guide EXIT Exits any menu and returns to last channel viewed ARROWS Move highlight to items in whatever direction needed INFO Displays info for a highlighted or fullscreen program SELECT Selects any highlighted item MENU Displays a compact menu of settings and services BACK Takes you to the screen you visited previously RED In Guide, jumps 12 hours back; other functions vary 4 look for onscreen hints CHAN/PAGE In live TV, changes channel up or down; in a menu, such as the Guide, scrolls page up or down PREV Tunes to last channel viewed YELLOW In fullscreen TV, cycles through alternate audio tracks; other functions vary 4 look for onscreen hints NUMBER KEYS & DASH Tune to a channel directly; also input numbers when needed in onscreen menus GREEN In Guide, jumps 12 hours forward; other functions vary 4 look for hints onscreen VOLUME Raises or lowers volume MUTE Toggles sound volume on/off LIST Displays your To Do List ENTER Activates channel number entries quickly POWER Turns your DIRECTV HD Receiver and other equip- ment on and off, as selected with MODE switch Keys in the shaded area below can be programmed to function with your VCR, DVD player or stand-alone DVR unit. FORMAT Cycles through HD resolution and screen format options c d Welcome to the DIRECTV Family! vi This is the Table of Contents Getting Started Welcome ....................................................................................................................... ..................2 Installation and Activation ................................................................................................... ..........4 DIREC/V HD Receiver Front Panel ............................................................................................5 DIREC/V HD Receiver Rear Panel .............................................................................................6 What 9s On Watching /V ................................................................................................................... ............11 /he Guide ..................................................................................................................... ...............15 Autotune ...................................................................................................................... ................17 Pay Per View................................................................................................................... ..............19 The Quick Menu Using the Quick Menu .......................................................................................................... ......22 Settings....................................................................................................................... ..................22 Audio Options.................................................................................................................. ............24 Dolby® Digital ................................................................................................................ ..............25 Category Sort ................................................................................................................. ..............26 Pay Per View................................................................................................................... ..............26 Find By ....................................................................................................................... ..................27 Date & /ime ................................................................................................................... .............28 Favorites ..................................................................................................................... ..................28 Caller ID & Messages .......................................................................................................... ........29 Parental Controls.............................................................................................................. ............30 vii Important: This device incorporates an anticopy process technology that is protected by U.S. patents and other intellec- tual property rights. The anticopy process is licensed for non-commercial, home use only. Reverse engineering or disas- sembly is prohibited. Unauthorized changes or modi cations to this equipment may void the user 9s authority to operate it. Important Pretty Simple, Right? Other Info /roubleshooting ............................................................................................................... ............36 Limited 90-Day Warranty........................................................................................................ ....45 Product Information ........................................................................................................... .........50 DIREC/V PRO/EC/ION PLAN ............................................................................................51 FCC Customer Information ...................................................................................................... ...53 Installation Before you begin .............................................................................................................. ............58 Hardware Reference ............................................................................................................ .........58 Making the Video Connections .................................................................................................. .62 Making the Audio Connections .................................................................................................. .64 Making the Basic Connections .................................................................................................. ..66 Guided Setup .................................................................................................................. .............68 Activate Your DIREC/V Service ................................................................................................6 9 Programming Your Remote Control ............................................................................................70 Using an IR/RF Remote to Control Your DIREC/V HD Receiver ...........................................71 Receiving Local cOff-Air d Broadcast Channels ...........................................................................72 High-Def 101 About High-Definition ......................................................................................................... .......74 Options For Changing Video Output .........................................................................................77 Supported Resolutions and Formats ............................................................................................. 79 Wide-Screen vs. Standard Formats .............................................................................................. .80 Index .............................................................................................................................. ...........85 Icon Reference ...........................................................................................Inside back cover c d Are you ready to watch totally cool, high-de@ nition TV? We thought so. 1 Chapter 1 Getting Started 2 Welcome 4 Installation and Activation 5 DIRECTV HD Receiver Front Panel 6 DIRECTV HD Receiver Rear Panel 2 Welcome With its astounding variety of channels and choices, crisp digital-quality picture and sound and one- of-a-kind sports and events, DIREC/V® HD service o ers everything you 9d want in your television experience. With the DIREC/V® HD Receiver you can expect more than ever before, with access to over 225 channels, including our awesome HD selections and over 30 premium movie channels, with something to please everyone in the family. DIREC/V Pay Per View o ers a handy choice in recent hit movies, plus exciting live sports, concerts and specials, even Pay Per View selections in HD. T ere 9s exclusive sports subscriptions for every taste and team. Even access to 36 commercial-free music channels! /o deliver this unique programming and enhance your entertainment experience, the DIREC/V HD Receiver has been designed to be simple and user-friendly. You 9ll Z nd that most features are self- explanatory, with onscreen directions to lead you through them. So, welcome to the family. You can @ nd additional information and the latest updates at DIRECTV.com. TIP 3 What You Can Watch With the DIREC/V HD Receiver, you have access to all types of televised programming, including: 4 DIREC/V high-deZ nition and standard-deZ nition digital programming via satellite, including network channels if o ered in your area (DIREC/V service subscription required). 4 Local digital /V channels, including any local HD broadcasts shown in your area, available via an o - air antenna. Equipment You 9ll Need /o view HD programming, you 9ll need, in addition to your DIREC/V HD Receiver: 4 A high-deZ nition /V set (or HD/V monitor) 4 A 5 LNB Multi-Satellite dish antenna 4MPEG4 and Ka/Ku compatible /o enjoy select HD programming available on o -air local channels, you will also need an o -air antenna (sold separately) connected to your DIREC/V HD Receiver. T is is possible only in cities where local broadcast stations make digital /V programs, including high-deZ nition, available. Reception may vary based on your geographic location. With an optional off-air antenna, you can also watch locally broadcast HD channels. 4 Installation and Activation If you or a professional installer have not yet connected your DIREC/V Plus HD Receiver and other components, please see Appendix A, Installation at the end of this User Guide. Following activation, you will need to activate your DIREC/V service. If you have not activated already, see page 69 for more information. Package Contents T e following items are included with your DIREC/V HD Receiver: 4 A/V cables (RCA type) 4 User Guide 4 S-Video cable 4 IR Remote Control & batteries 4 Phone cord 4 Component Video cables (YPbPr) 4 Power cord 4 B-Band Converter 4 Access card 5 ACTIVEINFO SELECT MENU i 480p720p1080i Your equipment may not look exactly like the model illustrated. Locate the access card that came with your DIRECTV HD Receiver. Write down the card number in the space below, then insert the card into the receiver, facing upward, fully into the slot. Card # DIRECTV HD Receiver Front Panel 1) POWER 3 /urns your DIREC/V HD Receiver on or o . Your Receiver still tunes and receives messages when powered o . 2) REMO/E SENSOR 3 T e infrared sensor picks up commands from the remote control. 3) GUIDE 3 Displays the onscreen program guide. 4) RESOLU/ION/RESOLU/ION INDICA/OR 3 T e RESOLU/ION key switches the output resolution of the HD receiver. Each time you press the key, it cycles to the next available resolution: 1080i, 720p, 480i and 480p. T e adjacent lights indicate the current resolution setting. 5) MENU 3 Brings up the Quick Menu to access settings and services. 6) ARROWS 3 Move the onscreen highlight up, down, left or right. 7) SELEC/ 3 Selects the item highlighted. 8) AC/IVE 3 Displays the DIREC/V Active" Channel 4local weather and more! 9) INFO 3 Displays channel banner or info to a highlighted program or channel cell. 10) DOOR PANEL 3 T e access card slot and RESE/ button are located behind the door panel. 6 OFF AIR IN SATELLITE IN USB S-VIDEO OUT COMPONENT OUT VIDEO OUT AUDIO OUT DIGITAL AUDIO OUT (OPTICAL) HDMI AC IN RF REMOTE ANTENNA PHONE JACK 5 1 1 1 1 7 6 8 11 12 4 9 10 3 7 7 2 2 Your equipment may not look exactly like the model illustrated. The Rear Panel may look complicated, but you probably won 9t use all the connections. DIRECTV HD Receiver Rear Panel 1) OFF-AIR IN 3 Used to receive local, o -air digital broadcast channels. 2) SATELLITE IN 3 Use to connect the DIREC/V HD Receiver to the satellite dish antenna. 3) USB 3 For future services and accessories. Additional hardware may be required. 4) S-VIDEO OUT 3 Provides the best non-HD picture quality, better than VIDEO RCA-type jacks. If your /V has only RCA and S-Video jacks, use it along with the audio jacks (S-Video only carries picture information, not sound) to connect to your /V. 5) VIDEO OUT 3 Provides good, but non-HD, picture quality. You can connect the second RCA- type composite VIDEO jack to another device, such as a VCR. You must also connect the AUDIO cables when using the VIDEO connection. 7 Connect video, audio, your satellite dish, a phone line, power, and you 9re done! 6) COMPONENT OUT/ YPbPr (G, R, B) 3 Provides good HD picture quality, but not as good as HDMI. YPbPr carries only picture information, not sound; use it along with a digital audio connection or Audio Out (L/R red/white) jacks. 7) AUDIO OUT (R and L) 3 Connect a second set of audio cables to another component, such as a VCR or stereo. 8) DIGITAL AUDIO OUT (OPTICAL) 3 Provides digital-quality audio signal. (Cable sold separately.) 9) HDMI 3 Provides the best quality HD picture (better than YPbPr/component video). T e HDMI also provides audio, for a high-quality, cone-cable d solution. (Cable sold separately.) 10) RF REMOTE ANTENNA 3 Used to receive the signal from an RF-capable remote that 9s been set up for RF usage. (RF remote sold seperately. Contact DIREC/V Customer Service at 1- 800-DIREC/V or DIREC/V.com, or see the retailer where you acquired your DIREC/V HD Receiver.) 11) PHONE JACK 3 Connects the DIREC/V HD Receiver to a telephone line. T e DIREC/V HD Receiver requires a land-based telephone line connection to communicate periodically with your program provider. 12) POWER 3 Use to connect the power cord for your DIREC/V HD Receiver. c d Now let 9s watch some TV! 9 Chapter 2 What 9s On 11 Watching TV 15 The Guide 17 Autotune 19 Pay Per View 11 Watching TV Now that everything 9s set up, you 9re ready to grab your remote and start surZ ng! With the MODE switch to the left (under the DIREC/V logo), press PWR. /o access the channel of your choice, simply key in its numbers on your remote (the channel will appear in a second or two, or press EN/ER after the numbers and it will appear right away). You can also navigate to di erent channels through the Guide, described in detail later in this chapter. Keep in mind, either way, you 9ll only be able to access those channels in your chosen DIREC/V ® programming package. For a list of the channels available in the DIREC/V programming packages, visit DIREC/V.com. Use the black keys on the left side of your remote control to adjust volume up or down (VOL) or mute the sound ( MU/E). T e black keys on the right side can take you to the next channel numerically up or down (CHAN), or jump to the previous channel you watched (PREV). DIRECTV Active" Channel T e DIREC/V Active" Channel provides a variety of interactive services, including daily and extended weather forcasts, daily horoscopes, lottery results, pay per view and broadcast /V recommendations, and special DIREC/V promotions. Press the AC/IVE key to access these features. Use the Channel Lineup (included in your Welcome package) to get familiar with our channel numbers. TIP VOL CHAN PAGE PREV 6 1 2 3 4 5 7 13 The Channel Banner Any time you tune to a channel, the Channel Banner appears across the top of the screen, displaying info on the channel and show you are currently watching: 1) Current date & time 2) DIRECTV Channel 3 Channel logo, number and call letters of the station you 9re currently viewing. 3) Program Info 3 Program title, stop and start time and rating of the current program. 4) Current Favorites 3 Favorite Channels list currently in use. 5) Audio options 3 A cZ lled in d icon indicates alternate audio options are available. A chollow d icon, no alternate audio options are available. 6) Messages 3 A cZ lled in d icon indicates new DIREC/V messages in Caller ID & Messages. A chollow d icon, there are no new or unread messages. 7) Parental Controls 3 Parental Controls lock status. T ree icons: Locked ( cZ lled-in d lock icon), unlocked ( chollow d unlocked icon) and temporarily unlocked ( cZ lled-in d locked icon). Music Channels Your DIRECTV service includes dozens of enjoyable, continuous, commercial-free music channels with something for every taste. Tune to these just as you would to any channel. You 9ll see a special Channel Banner that initially displays the channel description (for example, cAlternative, d cToday 9s Country d). As each song is played, its info will appear in the banner, including song title, artist and record company.. To see program details at any time press INFO on your remote (press a second time to clear). Select More Info button to see additional options. 6 1 2 3 4 5 7 Current Date & Time DIRECTV Channel Program Info Current Favorites Audio Options Messages Parental Controls 15 The Guide Overview of the DIRECTV Advanced Program Guide ® T e Guide displays listings of current and upcoming programs for up to 7 days in advance. Find out what 9s on (now or later), change the channel, Z nd and purchase a pay per view movie or event, or search for a program you 9re interested in. Icons you may see in the Guide: 4 3 Broadcast in letterbox (16:9 widescreen) format 4 3 All Day /icket Pay Per View showings (pay once, watch all day) 4 3 HD program 4 3 Dolby Digital audio available GUIDE Press the GUIDE key twice to skip the Category Sort screen. TIP 16 Getting Around in the Guide Press the GUIDE key on your remote, then choose how you want to Z lter the Guide (or press GUIDE twice to skip the Z lter). Select All Channels, or channels in a speciZ c category. Moving through the Guide is simple: 4 T e UP, DOWN, LEF/ and RIGH/ arrow keys move you through listings and time slots. Highlight a program or channel cell to view its description. 4 Use the CHAN key up or down to scroll a full page. 4 Press the RED or GREEN keys to move forward or back in time. 4 /o tune to a program that is on now, highlight the program and press SELEC/. Selecting a future program displays program information. 4 Press INFO when you 9ve highlighted a show in the Guide to view a more in-depth description and options. Pressing INFO when you 9ve highlighted the channel name displays the channel 9s listing for up to 7 days. 4 Press SELEC/ when you 9ve highlighted a channel cell (far left) to view that channel in the /V window. 4 Press MENU to see Guide options, change your Favorites list, or jump to a desired date and time. Highlight an item by using the arrow keys to move LEFT, RIGHT, UP or DOWN. Press SELECT to access the information or channel. GUIDE MENU INFO BACK EXIT LIST GUIDE ACTIVE SELECT 17 Autotune An even better way to catch all your favorites Autotune is a great way to see your favorite programs on your schedule. You won 9t forget to tune to your favorite team 9s playo game because you got distracted. Just set a program to autotune and your DIREC/V ® Receiver will tune to it automatically when it starts. /o schedule a program for autotuning with speciZ c options: 1) Highlight a program that interests you and press INFO. 2) Highlight and select Autotune . A screen is displayed where you can set Autotune options for that program. Follow the onscreen instructions to set the program to autotune as you wish. 3) Select the Set Autotune button, then OK on the conZ rmation screen. If a program you select to autotune con[ icts with another program, you will be notiZ ed of the con[ ict at the time and given a choice of which autotune to cancel. Don 9t you hate when you miss a show just because you forget it 9s on? So do we. 18 Changing Autotune Options/Canceling an Autotune Once you have scheduled a program to autotune, you can change the autotune options or cancel the autotune by selecting the program in the Guide or the /o Do List (press LIS/); then, select the Autotune item in the left menu, and follow the onscreen instructions to change the program 9s options or cancel the Autotune completely. For all programs, you can extend Autotune start and stop times (for example, start 1 minute before the program; stop 5 minutes after the scheduled end of the program). Recording to VCR /o record a program on your VCR, make sure you 9ve connected your VCR properly to your DIREC/V Receiver, then set up your VCR to record at the same time as a scheduled autotune and you 9re set. See your VCR User 9s Guide for information on how to set it up for scheduled or manual recording. To obtain optimum picture quality, make sure the receiver is connected directly to the TV. Connecting the receiver to the TV through a VCR or DVD recorder is known to yield less than optimum picture quality, particularly when viewing copy- protected programming. Important Use Autotunes to record your favorite shows to your VCR. 19 Pay Per View The Latest Movies, 24 Hours a Day You don 9t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIREC/V ® Pay Per View. You 9ll Z nd them listed in the Guide in the 100s. /une to a pay per view program or press INFO on a highlighted pay per view program. Select the Buy option and follow the onscreen instructions. As long as your receiver has been connected to a land-based phone line, you can use your remote to order. You can cancel your pay per view order for any reason as long as none of the program has been viewed. Press LIS/ to display the /o Do List. Press SELEC/ on the Purchase item in the left menu. Select the desired program and follow the onscreen instructions. You can also order DIRECTV Pay Per View movies and events on the Internet at DIRECTV.com or over the phone at 1-800-531-5000. Keep in mind, though, there is an additional ordering fee for purchases placed over the phone. TIP c d This is no ordinary menu.... It 9s really, um, quick! 21 Chapter 3 The Quick Menu 22 Using the Quick Menu 22 Settings 24 Audio Options 24 Dolby ® Digital 25 Category Sort 26 Pay Per View 26 Find By 27 Date & Time 27 Favorites 28 Caller ID & Messages 29 Parental Controls 22 Using the Quick Menu Press MENU on your remote to easily access DIREC/V® features. Once the Quick Menu is displayed, use the UP and DOWN arrows to highlight a desired menu item, then press SELEC/ to access that item. Some menu items will display a submenu, others will take you directly to a new screen. /o remove the Quick Menu at any time, press MENU again. T e features in the Quick Menu change as needed to display only the most helpful features at any time. For example, when the Quick Menu is displayed over the Guide, it displays special features to help you with the Guide. Settings Selecting Settings in the Quick Menu displays a submenu of items that lets you customize, adjust and keep track of your DIREC/V viewing experience. Setup T e Setup item in the Quick Menu displays the Setup screen, where you can access the Info & /est, Satellite & Antenna Setup, Remote Setup, Audio Setup, Display Setup, Access Card and System Reset screens. Info & Test: T e System Info option lets you view the current system information. T e System /est option lets you run a test on the tuner, access card, receiver ID and phone line. 23 Sat & Ant (Satellite & Antenna): T is option is useful if your DIREC/V® HD Receiver has lost signal strength, or you need to realign your satellite dish or setup an o -air antenna. Remote: Use this option to setup your remote to control your /V and other equipment. Audio: T e Audio option in Setup lets you make lasting adjustments to settings such as language and Dolby Digital. /o make temporary adjustments, use the Audio Options item in the Quick Menu. Display: T is option lets you change display settings such as native mode, screen format, bar color, the Channel Banner display time, the language in onscreen menus, time zone (for the clock) and screen centering. TV Type: T e dV dype option is where you can set your /V 9s aspect ratio and resolution. Access Card: Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process. (Note: DIREC/V will provide new access cards and instructions when necessary.) Reset: From here you can restart the receiver, reset to factory defaults, or reset everything. Scheduler T is feature gives you an overview of and access to all the programs you 9ve set to Autotune or purchase. 24 Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 28 for more details. Parental Controls Check the current restrictions of your Parental Controls by clicking here, and make any adjustments. See page 30 for more details. Audio Options Some programs have alternate audio available (such as other language tracks or Dolby Digital). T is option only appears in the Quick Menu over Live dV when the current program has alternate audio. You can set the default so that whenever a program has alternate audio available, it automatically plays this audio, or you can change the alternate audio temporarily for the program you are watching. In either case, press MENU while in Live /V, then: To change the default audio , from the Quick Menu, select Settings, select Setup, then select Audio in the left menu and follow the onscreen instructions. To temporarily change the audio , from the Quick Menu, select Audio Options , then select the audio track you prefer. Once the program is over or you change the channel, the audio will change back to the default setting. 25 Dolby * Digital T e recommended audio format for HD/V is Dolby® Digital. Your DIREC/V HD Receiver is capable of reproducing 5.1-encoded audio: Z ve discrete channels of full-range digital audio, plus one channel of low-frequency (subwoofer) audio, for use by A/V receivers capable of decoding the 5.1-channel signal. T e audio signals are broken into left-front, center, right- front, left-rear, right-rear and low-frequency channels. T e result, when your DIREC/V® HD Receiver is connected to a compatible Dolby Digital A/V receiver and 5.1 channel speaker setup, is an experience that gives you much of the dynamic range, 360-degree imaging and sonic excitement of a real theater. Not all /V programs deliver 5.1 channel signals, and not all programs are broadcast using Dolby Digital for DIREC/V programming. Programs using this high-quality audio standard are indicated by the words Dolby Digital in the program description in the Channel Banner (see page 13) and the Guide (see page 15). /o change the Digital Audio format, press MENU, select Settings, then select Setup . Select Audio in the left menu. Highlight the Dolby Digital tab and press SELEC/, then follow the onscreen instructions and select from the following options: 4 On : /urns on Dolby Digital audio ouput. (Note: /rue Dolby Digital is only available via HDMI or optical outputs. 4 Off : Select this option to turn off Dolby Digital Audio output. * Dolby is a registered trademark of Dolby Laboratories. Note What is 5.1 Audio? It 9s 5 channels of audio for theater-style sound, plus a subwoofer for heart-pounding bass. Go ahead. Try this at home. 26 Category Sort T is feature lets you temporarily arrange the Guide to list only programs in a particular category such as Movies, Sports or News. T is option only appears in the Quick Menu over the Guide. While in the Guide, from the Quick Menu, select Category Sort . /o further narrow your search, select the category you want, then select a subcategory if you wish. /o quickly move through the Category Search results, use the RED or GREEN key on your remote to advance or reverse in 90-minute increments. Press GUIDE to return to the regular Guide, or EXI/ to return to live /V. Pay Per View T is option enables you to check out DIREC/V Pay Per View listings by category. T is option only appears in the Quick Menu over the Guide. While in the Guide, press MENU, then select Pay Per View . You will see three choices for sorting the listings. Choose All to display all current pay per view programs. Movies will give you listings of all current movies available. Pick Special Events to see speciZ c events such as sports, comedy specials and more. T e Guide will display only programs that match the selected choice. 27 Find By Would you like to locate a particular program, movie or sports event you want to see 4 even shows starring a favorite actor, or games with your favorite team? Find by o ers some easy ways to spot just what you want to watch. Press MENU, then select Find by . You can Z nd a program by ditle, Person, Keyword or Channel. Your search will be quicker if you narrow your search by selecting subcategories; just follow the onscreen instructions. Once you 9ve found a program you 9re after, all you have to do is highlight and select the title to display when the program is on. If you 9d like to repeat a previous search, select Recent Finds , then select your search to view matching programs. Note Keep in mind, when you search with Find by, only those programs slated to air within the Guide 9s number of days of programming supported by your receiver will appear on your list. 28 Date & Time T is option gives you a convenient way to jump several days ahead in the Guide, without having to scroll through pages of programs. Favorites Favorites allows you to set up special, customized Guide that shows only those channels you choose. So you can have easy access to the channels you like best, or perhaps a grouping of family channels just for the kids. When you 9re using a Favorites list, the Guide will only display those channels you 9ve chosen 4 and you 9ll also only see those channels when you change channels using CHAN UP/DOWN on your remote. Keep in mind, no matter what Favorites list you 9re currently using, you can still always access any channel you receive by keying in its channel number on your remote. You can also edit or delete a list at any time by returning to Favorite and editing your list(s). 29 Caller ID & Messages T is feature lets you receive important messages from DIREC/V about your service. Also, if you have Caller ID service*, you can also view phone calls you 9ve received or turn call notiZ cation on or o . Press MENU to display the Quick Menu, select Calls & Msgs , then select Edit Settings . Select either Caller ID or Messages from the left menu, as desired. Caller ID T e Call Log tab displays up to 25 recent incoming calls. Highlight and select a name to delete that listing from your log. T e Noti9 cation tab lets you turn the notiZ cation feature on or o . When the Noti9 cation option is on, you 9ll see a notice on your /V screen whenever a call comes in. DIRECTV Messages T is feature lets you view a listing of current DIREC/V messages waiting for you. Simply highlight and select a message in the list to read, then you 9ll have the choice to keep or delete it. T e messages icon will appear brightly on your channel banner whenever there 9s any new or unread message in your Inbox. Note * You must subscribe to Caller ID service through your local telephone company, and your DIREC dV Receiver must be connected to a phone line. 30 TIP SELECT Parental Controls Parental Controls enables parents to place certain restrictions on just who 9s watching what, and require a passcode to view restricted programming. Whether it 9s for mature content or spending amounts, you 9re always able to keep limitations where you want them for the whole family. Press MENU to display the Quick Menu, SELEC/ Parental Controls, then Edit Settings , and you 9ll see the current status showing any restrictions. T e system default is cunlocked d for all categories. Ratings Here you can set rating limits for Movies and /V: 1) SELEC/ Ratings. 2) Highlight the desired tab using the ARROW keys and press SELEC/. Note: You can also use RED or GREEN to cycle tabs. Movies Highlight and select the Movies tab, then set the overall rating limit you wish to impose. Brief descriptions of the ratings appear for your guidance. TV Programs SELEC/ the dV tab, then highlight and select the /V rating you desire. You can also set ratings for particular content (for example, Fantasy Violence, Dialogue), each of which is described when highlighted. For ratings limits and channel blocks, as well as most other checkbox-type items, pressing SELECT toggles the item on and off when setting them up. 31 Other Shows /o block programming that has no rating 4 such as news and sports 4 select the Other tab. Channel Blocks You can block viewing of a certain channel or channels from this menu. SELEC/ Chan Blocks in the left menu, then scroll down the channel list to SELEC/ those you wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time if you wish to a ect a large number of channels. Spending From the left menu, SELEC/ Spending , then set your preferred spending limit for any single pay per view purchase. Simply key in the amount using the numbers on your remote. Hours From the left menu, SELEC/ Hours, then set your preferred hours during which /V can be viewed. You can set hours based on cschool nights d and weekend nights 4Monday-T ursday, Friday-Saturday, and Sunday. 32 LockedUnlockedTemporarily Unlocked Now, lock it Once you 9ve set the restrictions you want, choose Lock Now from the left menu. You 9ll be directed to create a passcode (which you 9ll want to make easy enough to remember, but hard enough that the little ones won 9t guess it!). T is passcode will be your entry to unlocking and adjusting limitations in the future. An onscreen message will appear whenever anyone tries to tune to a channel or program that has been restricted, or attempts to spend or watch beyond limitations set. He or she will not be allowed to proceed without the passcode. Using your passcode, you can easily override the limits. Let me in&! /emporarily or permanently unlocking a restriction is easy. /o temporarily unlock a particular program: 1) When any controls are currently activated, Unlock Now will appear if you try to tune to a restricted program. 2) Select Unlock Now and enter the password. For more unlock options: 1) Press MENU, then SELEC/ Parental Controls. 2) Various options for removing restrictions temporarily or permanently will appear. Select one and enter your password. The Parental Control icon in the Channel Banner will tell you if the receiver is locked, temporarily unlocked, or unlocked. TIP 33 Note: If you have Parental Controls set and temporarily unlocked, turning the receiver power o will relock the box. Making multiple entries aimed at guessing the passcode is discouraged by a time delay; each invalid passcode entered lengthens the delay for subsequent entry by one second. /o change your passcode at any time: 1) Press MENU, SELEC/ Parental Controls , then Edit Settings. 2) Scroll down to Passcode and press SELEC/. 3) Enter your old password, then enter a new one twice to conZ rm. Don 9t use obvious numbers, like birthdays or addresses, for your passcode. Your kids are smarter than you think. c d Is there anything else you want to know? It 9s probably here in the back.... 35 Chapter 4 Other Info 36 Troubleshooting 45 Limited 90-Day Warranty 50 Product Information 51 DIRECTV PROTECTION PLAN 53 FCC Customer Information 36 Troubleshooting Many problems can be corrected by performing a simple reset of the DIREC/V ® HD Receiver. If you experience image freezes, audio freezes or blank screen, or the system won 9t respond to front panel button or remote control, try one of these: 4 Press the red RESE/ button behind the access card panel door on the front of the DIREC/V HD Receiver, then wait for program guide information to be acquired. 4 If the problems persist, try unplugging the power cord of the DIREC/V HD Receiver for 15 seconds, then plug it in again. 4 Running the System /est (later in this section) can also help you diagnose and solve many common problems. System Upgrades Your DIREC/V HD Receiver is able to receive upgrades or modiZ cations to some of its features and functions. T ese modiZ cations will occur automatically, usually at times when the receiver would likely be turned o . If your receiver is on when an upgrade or modiZ cation is sent, you may experience a disruption in reception for a minute or two. Your reception should return to normal after the modiZ cation is complete. Your receiver must be plugged in to AC power to receive any Note If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com. You can A nd additional troubleshooting help at DIRECTV.com. TIP 37 upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the System Info screen to check for an upgrade or modiZ cation planned by DIREC/V. DIRECTV HD Receiver or TV Problems Progress bar freezes during Satellite Data Acquisition T is may be normal. After Z ve minutes, the screen saver is displayed. Press any key on the remote to see the progress bar again. If Satellite Data Acquisition still does not move forward, press the RESE/ button behind the access panel door on the front of the DIREC/V HD Receiver and wait for program guide information to be acquired. Wrong picture, blue screen, snow or black/blank picture T e DIREC/V HD Receiver and most /Vs and VCRs let you toggle between video sources. If you don 9t see the signal you think you should be seeing, try using these buttons to toggle between the signals: 4 Press the /V/VCR button on the VCR remote or on the VCR 9s front panel. 4 Press the /V INPU/ button on the DIREC/V remote control. 4 If problems persist, turn o all equipment that is connected to your /V, wait a few minutes, then turn the DIREC/V HD Receiver back on. 4 Check your connections and cables. Having a problem? Then check the following: 1. Cables and connections 2. MODE switch on your remote 3. Remote batteries 4. TV Input 5. Power Most problems have simple solutions. 38 Problems with Caller ID 4 You must subscribe to Caller ID service through your local phone company. Also, check to be sure your Caller ID feature is turned on (see page 29). 4 If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service. See the user 9s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn 9t, either connect the phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID information. DIRECTV HD Receiver will not turn on 4 Check to make sure the power cord is plugged into the DIREC/V HD Receiver and the wall outlet. 4 Check the wall receptacle (or extension cord) to make sure it is clive d by plugging in something else. 4 Make sure the remote control is on DIREC/V mode, and press PWR (power key). 4 Press DIREC/V & /V POWER ON, then press it a second time if needed. 4 Check batteries in remote control. 4 Be sure remote control is pointed at remote sensor, and front of receiver is not blocked. 4 Unplug the receiver. Wait Z ve minutes. Plug it in again. The Caller ID feature requires you to sign up for Caller ID with your phone company. 39 Turns o while playing 4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again. 4 Unplug DIREC/V HD Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low. 4 Consider using a surge protector or line conditioner. 4 If your /V turns o while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be experiencing a power outage. 4 Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are a ected. DIRECTV HD Receiver turns on or changes channels unexpectedly 4 An Autotune may have been activated. See page 17. 4 Your /V 9s timer may have been activated. 4 Check your /V owner 9s manual. You can get a lot of information at our website: www.DIRECTV.com 40 Blank screen 4 Check that all components connected to the input jacks are turned on. 4 /ry another channel. 4 Your DIREC/V HD Receiver may be hooked up incorrectly to the /V. Press the INFO button on the front panel of the DIREC/V HD Receiver to see if the channel banner appears. If it does not, check the Setup and Connections section for instructions about connecting your satellite receiver. 4 Press the /V INPU/ key on the remote to make sure your /V input is set to the /V input your DIREC/V HD Receiver is connected to. 4 Press the POWER button on the front of the DIREC/V HD Receiver. 4 Press the red RESE/ button behind the door on the front panel of the DIREC/V HD Receiver. Temporary loss of the satellite signal or Searching for Satellite Signal message 4 Your satellite system may be experiencing rain fade , a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists. 4 Your dish may be blocked. Check that something is not blocking the dish. Partial programming loss/channels missing from the Guide/channel is in the Guide but can 9t tune to If you live in a newly built neighborhood, be sure to place your dish where it is unlikely to become blocked by a fast-growing tree. 41 4 Your satellite dish antenna may be incorrectly conZ gured. Check the dish type set in your receiver 9s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup . In the next menu, select Satellite , then Repeat Satellite Dish Setup . Follow the steps. From the Satellite Dish dype screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB). 4 T e channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select Favorites , then All Channels , or enter the channel number manually. My video and audio are out of sync. 4 /ry changing channels. 4 Press LIS/, then EXI/. 4 If neither of those work, restart your DIREC/V HD Receiver. Press the RESE/ button behind the access panel door on the front of the DIREC/V HD Receiver. You can also press MENU, press SELEC/ on Settings , then SELEC/ Setup . Select the Reset item from the left menu and follow the onscreen instructions. My DIRECTV HD Receiver is cfrozen d on a single frame of a TV picture. 4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed. You must buy the program to continue watching. 4 If that doesn 9t work, restart your DIREC/V HD Receiver. Press the RESE/ button behind the access panel door on the front of the DIREC/V HD Receiver. You can also press MENU, press SELEC/ on Settings , then SELEC/ Setup . Select the Reset item from the left menu, then press SELEC/ on Restart Receiver . When all else fails, press the RESET button. 42 Remote Control Problems Problems with the remote control 4 Check that nothing is between the remote control and the remote sensor. 4 Make sure the remote control is in DIREC/V mode. Slide the MODE switch on the remote to the DIREC/V position so the remote will control the DIREC/V HD Receiver. 4 Check the batteries in the remote control. T ey may be weak, dead or installed incorrectly. /ry replacing batteries. 4 If you 9re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the channel. Press EN/ER after entering a channel number to tune immediately. 4 If you are trying to operate a device other than the DIREC/V HD Receiver that you have programmed the remote to control, make sure you Z rst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). T e indicator light for the component you 9re trying to control should light up when you press a valid key for that component. If it doesn 9t, make sure the MODE switch is in the correct position. A remote control indicator light starts D ashing. T e batteries in the remote control are running low and should be replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries, you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or more. With proper care and fresh batteries, the only problem you should have with the remote is remembering where you left it. 43 Fine-Tuning the Signal If you self-installed your satellite dish antenna, you may have already used the Satellite Setup section of Guided Setup to Z nd the dish-pointing coordinates, acquire and Z ne-tune the signal and run a system test. If you need to run Satellite Setup again, press MENU. Select Settings from the Quick Menu, then select Setup . When the System Setup screen is displayed, press SELEC/ on Satellite in the left menu , then select the Repeat Satellite Setup button. Running the System Test T e System /est allows you to run a basic diagnostics check on your DIREC/V HD Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver. First make sure that: 4 All connections 4 jacks, cables, etc. 4 are in place correctly (see Chapter /wo, Getting Connected , for more information) 4 T ere are batteries in the remote control, and they are working correctly 4 T e access card is installed in the DIREC/V HD Receiver. Follow these steps to run the diagnostics system test on your DIREC/V HD Receiver. 1) /urn on your /V and the DIREC/V HD Receiver. 2) Slide the mode switch to the DIREC/V position to put the remote control in satellite receiver-controlling mode, then press MENU to display the Quick Menu. 3) Select Settings . 4) Select Setup , then Info & dest . If none of the preceding tips helped solve your troubleshooting issues, the System Test may help to figure things out. 44 5) Highlight the System dest tab and press SELEC/, then press SELEC/ on Run dest . 6) If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. 7) If you continue to have problems, call DIREC/V Customer Service at 1-800-DIREC/V. You should run a system test several times before concluding that there is a problem. Occasional [ uctuations in the phone line or satellite signal can give temporary false readings. Factory Defaults /o reset all the remote control and clear all but DIREC/V mode, follow these steps: 1) Point the remote away from your DIREC/V Receiver and components. Press and hold MU/E and SELEC/ until the light above the slide switch on the remote [ ashes twice (about 5 seconds). 2) Enter 9-8-1. T e light on the remote will [ ash twice, indicating you have cleared AV1, AV2 and /V modes. If you get a bunch of new equipment (lucky you!), you may find it useful to reset your remote before you re-program it. 45 Limited 90-Day Warranty DIREC/V warrants your DIREC/V HD Receiver (Model Number: H20) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of purchase. Who is Covered? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase. /HIS LIMI/ED WARRAN/Y EX/ENDS ONLY /O /HE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING /HE DIREC/V HD Receiver AS A GIF/ FROM /HE ORIGINAL CONSUMER PURCHASER AND /O NO O/HER PURCHASER OR /RANSFEREE. /HIS WARRAN/Y DOES NO/ EX/END /O COMMERCIAL USERS. /HIS PRODUC/ IS NO/ AU/HORIZED FOR USE OU/SIDE /HE UNI/ED S/A/ES AND ANY SUCH USE VOIDS /HIS WARRAN/Y. What is Covered? Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of DIREC/V, the DIREC/V HD Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. T is exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIREC/V. If DIREC/V cannot reasonably repair or replace the Receiver then DIREC/V may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. Don 9t think of it as a 90-Day Warranty. Think of it as a three-month vacation.... 46 All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of purchase, you pay for the replacement of all parts, and for all labor charges. SOME S/A/ES DO NO/ ALLOW LIMI/A/IONS ON HOW LONG AN IMPLIED WARRAN/Y LAS/S, SO /HE ABOVE LIMI/A/ION MAY NO/ APPLY /O YOU. What is Excluded? Your warranty does NO/ cover: 4 Labor charges for installation or setup of the product. 4 Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. 4 Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIREC/V. 4 Incidental or consequential damages resulting from the product. SOME S/A/ES DO NO/ ALLOW /HE EXCLUSION OF INCIDEN/AL OR CONSEQUEN/IAL DAMAGES, SO /HE ABOVE EXCLUSION MAY NO/ APPLY /O YOU. 4 Any modiZ cations or other changes to the product, including but not limited to software or hardware modiZ cation in any way other than as expressly authorized by DIREC/V will void this limited warranty. Except in the case of hardware or software provided by DIREC/V, installing software modiZ cations, chacks d or utilizing The warranty does not cover deliberate misuse. So be nice to your DIRECTV HD Receiver. 47 service access or cback doors d will void this limited warranty. 4 Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. 4 A product that has been modiZ ed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiZ cations. 4 A product used for commercial or institutional purposes. 4 DIREC/V makes no warranty that the access connection will be a local (not long distance) phone call. 4 T e continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information. Make Sure You Keep... Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both nearby. Also keep the original box and packing material in case you need to return your product. Before Requesting Repair Service... Please check the troubleshooting section of this guide. T is may save you a call to DIREC/V Customer Care. Keep the paperwork! And just as important, remember where you keep it! You 9ll feel so clever if you ever need it. 48 To Get Warranty Service... Warranty service will be provided by DIREC/V. If you believe you need service for your Receiver, contact DIREC/V at 1-800-DIREC/V. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. T e representative will give you complete shipping details. To Get Out-of-Warranty Service... /o obtain out-of- warranty service contact DIREC/V at 1-800-DIREC/V for information on the possibility of and any costs for repair or replacement of out-of- warranty products. ALL WARRAN/IES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRAN/IES OF MERCHAN/ABILI/Y AND FI/NESS FOR A PAR/ICULAR PURPOSE ARE EXPRESSLY LIMI/ED /O /HE DURA/ION OF /HIS EXPRESS LIMI/ED WARRAN/Y. WI/H /HE EXCEP/ION OF ANY WARRAN/IES IMPLIED BY /HE LAW OF ANY S/A/E OF /HE U.S.A., /HIS EXPRESS LIMI/ED WARRAN/Y IS EXCLUSIVE AND IN LIEU OF ALL O/HER WARRAN/IES, GUARAN/EES, AGREEMEN/S AND SIMILAR OBLIGA/IONS OF DIREC/V. REPAIR OR REPLACEMEN/ AS PROVIDED IN /HIS LIMI/ED WARRAN/Y IS /HE EXCLUSIVE REMEDY UNDER /HIS LIMI/ED WARRAN/Y. IN NO EVEN/ WILL DIREC/V BE LIABLE FOR ANY AMOUN/ GREA/ER /HAN /HE RE/AIL PRICE OF /HE DIREC/V RECEIVER. DIREC/V SHALL NO/ BE LIABLE FOR ANY INCIDEN/AL OR CONSEQUEN/IAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRAN/Y ON /HE DIREC/V RECEIVER. The people at 1-800-DIRECTV are pretty friendly. 49 SOME S/A/ES DO NO/ ALLOW LIMI/A/IONS ON WARRAN/IES, SO /HE ABOVE LIMI/A/IONS MAY NO/ APPLY /O YOU. /HIS WARRAN/Y GIVES YOU SPECIFIC LEGAL RIGH/S. YOU MAY HAVE O/HER RIGH/S WHICH VARY FROM S/A/E /O S/A/E. DIREC/V, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIREC/V Don 9t despair if your warranty has expired. Service is just a phone call away.... 50 Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. T ese numbers are located on the product. (You may have noted some of this information on page 67 when you connected the cables to your receiver.) Model No. ___________________________________________________________________ Serial No. ____________________________________________________________________ Purchase Date: ________________________________________________________________ Dealer/Address/Phone: _________________________________________________________ Access Card: _________________________________________________________________ Receiver ID: __________________________________________________________________ Hardly anyone ever fills in this page. Go ahead: Be different from everyone else. 51 DIRECTV PROTECTION PLAN Protect your DIREC/V ® System with the DIREC/V PRO/EC/ION PLAN. For a low monthly fee, the DIREC/V PRO/EC/ION PLAN covers the components of your DIREC/V System, giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIREC/V ® entertainment. DIRECTV PROTECTION PLAN Benefits Your DIREC/V Limited Warranty provides certain remedies for this receiver during the stated coverage term. T e DIREC/V PRO/EC/ION PLAN provides comprehensive coverage for your DIREC/V Syst

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