e-Maintenance Taking control of your Canon devices e-Maintenance is a new service concept from Canon. A solution that allows you to take complete control of all your Canon devices. Whilst simultaneously reducing administration burdens, increasing up-time for your printers and copiers, and helping you to optimise the productivity of your Canon equipment.
If you are the key administrator for printing, faxing, copying and scanning devices, Canon e-Maintenance is here to save you time, headaches and budget. It 9s a new concept in service that allows you to concentrate on more important things rather than having to resolve problems such as the accounts department running out of toner at a crucial time. Welcome to a pro-active service TAKING CONTROL 24-7 e-Maintenance is based on Canon 9s Remote Diagnostics System (RDS), which gives you, the customer, all the information you need about all of your connected Canon machines 24-7*.
Mostimportantly, e-Maintenance gives it to you online, in real-time, via a standard internet browser. Simultaneously, the RDS alerts your service provider. Soif any error occurs, your service provider will be notified the minute** it happens, and will be ableto respond faster than ever before.
We get the message, you get the service. REMOTE DIAGNOSTICS The system ... more. less.
will immediately send an alert if a fault occurs, or when a device is not performing according to pre-determined conditions. For example, if the number of paper-jams exceeds agiven number, your service provider will be alerted by email.<br><br> And error statistics will beautomatically collated and delivered to the administrator. * For more information on what models are supported please contact your supplier. **Speed depends on the environment, type of email system and type of internet connection.<br><br> CONSUMABLES MANAGEMENT e-Maintenance includes consumables manage- ment to assist with order planning and stock control. That means you never have to run out of toner or stock-pile to avoid running low. e-Maintenance helps you to order what you need, when you needit.<br><br> CREATING THE RIGHT BALANCE Canon 9s unique Remote Diagnostics System (RDS) allows the central administrator to monitor the status, workload and usage pattern for each individual device creating reports that give an overveiw of how devices are performing. SECURE AND SIMPLE e-Maintenance lives up to very high security standards. The communication between the system and the outside world is email based, encrypted and mainly out-bound.<br><br> It uses a customer 9s existing email infrastructure, and follows the customer 9s email security polices. INCREASING UP-TIME The e-Maintenance system will contact your service provider immediately and automatically, 24/7, in case ofafaulty device. Together with the fault notification, it provides valuable information, so that service can be carried out faster and more efficiently, minimising down time.<br><br> To put it simply - the right technician can be sent to the right place at the right time. Andless down time means that you can carry out your business more effectively. e-Maintenance works with most Canon copiers, printers and multifunctionals.<br><br> For more information on what models are supported, please contact your supplier. The RDS functions can be provided in two ways: a) Using the RDS Agent Box which is connected onto the LAN. b) Embedded technology within the new intelligent Canon multifunctional printers.<br><br> Both variations of RDS work to maximise your uptime, and ensure an unrivalled service support, faster response time and peace of mind. ImageRUNNER RDS-agent email Toner supply Paper supply Paper obstruction Professional help desk of your service provider Client PC Your Company ImageRUNNER LESS ADMINISTRATION AND ERRORS The e-Maintenance system automatically reportsthe counter readings to your service provider. No manual reporting means less administration.<br><br> It also means that counter reporting errors are virtually eliminated, resulting in the accurate billing of service. e -MAINTENANCE: TOTAL CONTROL " delivers device performance and usage data on-line in real-time " automatic meter reading reporting eliminates administration and errors " service provider automatically notified of faults, errors and parts lifetime " automatic management of consumables stock " reduces admin to virtually nil " pro-active service puts you in complete control " easy web-based interface " creates reports that allows you to optimise the use of your machines Canon e-Maintenance specifications summary Type of service Remote monitoring of Canon-devices. The service provides counter reading reporting, consumables management, device usage information, automatic service request and error notification when an error occurs Supported environment Canon devices*, connected to the LAN (Remote Diagnostics System) installed on a dedicated serveror RDS Agent box.<br><br> Email system and Internet connection with IE5.5 or higher. Supported Canon devices Canon iR-range* Canon iRC-range* Canon CLC-range* Number of devices per For fully supported devices, maximum 10 devices per agent box . e-Maintenance agent box Customer interface Web-browser (MS IE 5.5 or higher) Customer information Fault notification, consumables replacement and inventory management Communication method Encrypted one-way email with attachment Data sent to service provider Fault notification, service data, counter data for invoicing * For information on which devices are supported, please contact your Canon supplier Canon Europa N.V.<br><br> P.O. Box 2262, 1180 EG Amstelveen, the Netherlands www.canon-europe.com Canon (UK) Ltd Woodhatch, Reigate Surrey RH2 8BF Telephone No: 08000 353535 Facsimile No: 01737 220022 www.canon.co.uk English Edition 0051W809 " All company and/or product names are trademarks and/or registered trademarks of theirrespectivemanufacturersintheir markets and/or countries. Canon reserves the right to change specificationswithout notice.<br><br> Canon Ireland Arena Road, Sandyford Industrial Estate Dublin 18, Ireland Telephone No: 01-2052400 Facsimile No: 01-2958141 www.canon.ie English Edition 0051W809