read the notice and disclaimer below - we assume no responsibility for any liability arising from the use of these materials. free resources and tools free theory and process diagrams - pdf format ( Pa e 1 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> SWOT Analysis Blank Template Worksheet - with criteria examples - pdf Actual Total Cost diagram - pdf (Ack C Barrat) - see section on purchasing management and buying strategy ) Porter's Five Forces of Competitive Position diagram - pdf People Performance Potential Model - pdf matrix diagram (Ack J Addy) - Origin suggestions please Herzberg's Motivators and Hygiene Factors diagram - rocket and launch pad analogy Herzberg's Motivators and Hygiene Factors graph diagram Ingam and Luft Johari Window model daigram (landscape) - adapted and developed diagram for personal and inter-personal development Ingam and Luft Johari Window model diagram (portrait) - adapted and developed diagram for personal and inter-personal development John Fisher's Process of Transition diagram updated 2003 version - see original below and notes. J Fisher's Process of Transition diagram original 2000 version - the stages of personal change (ack John Fisher). See notes also .<br><br> J. Stacey Adams Equity Theory diagram Douglas McGregor XY Theory diagram Maslow's Hierarchy of Needs Diagram - original 1950's five-level model Hierarchy of Needs Diagram - adapted 1970's seven-level model Hierarchy of Needs Diagram - adapted 1990's eight-level model Kolb's Learning Styles Diagram (mono) - updated May 2006 Kolb's Learning Styles Diagram (colour) - (May 2006) Training Process Diagram Personal Review Flow Diagram - courtesy Manchester University RSD. free management, training and sales development Pa e 2 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin...<br><br> 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... tools/ processes/ materials - pdf format Free CV Template and Guidance Notes - PDF format Unleash the Power of Consultative Selling - excellent free 200 page e-book (560KB pdf) by Rich Grehalva on modern selling methods - this superb ebook has been kindly offered free to businessballs visitors by selling expert Rich Grehalva. Your feedback on this ebook would be appreciated, which you can send direct to Rich or to me.<br><br> Free motivational, inspirational, safety and funny posters Free CACI ACORN 2005 UK Demographics Profiles and User Guide - 104 page document (NB large pdf file - 8.5MB) containing detailed UK demographics and percentages for 2005. Please note this is a big file. This excellent resource is free from the Businessballs website with permission from CACI .<br><br> Activity Management and Reporting Template Tool (pdf - MSExcel version below in working files section) Awaken The Leader In You - ten wonderful principles of modern leadership , by author Sharif Khan Sales Success Factors Research Report - the five key factors for successful selling, courtesy Trainique Ltd (see the summary report page , and the remarkable Sales Activator ® sales training games and development system ) Three Sample Chapters from Sharon Drew Morgen's new ground - breaking sales book 'Buying Facilitation ® ' Sales Funnel Model - sales planning tool Sales Development Model - flow diagram, esp. useful for business-to-business sales, sales management and strategic planning Customers/prospects priority investment and development matrix - effective tool for sales planning Delegation SMART task template - management template, esp. for MBO's (management by objectives) Example Induction Training Guide - courtesy MU RSD Example Induction Checklist - courtesy MU RSD Training Planner template - simple training planning template - simple and effective Pa e 3 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin...<br><br> 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... Example Induction Training Planning template - courtesy MU RSD Training elements/exercise review template - skills analysis and training assessment tool - for groups or trainers Free 'Prisoner's Dilemma' Win - Win game - game and scorecard to demonstrate team-working and co-operation benefits Project Management Tips - (PDF format) free project management training materials Project Management Templates - (PDF format) free templates for project management (With thanks to Ron Rosenhead of The Project Agency for these two project management materials) free human resources and training tools - pdf format emotional intelligence (EQ) information The Emotional Competence Framework - a generic Emotional Intelligence (EQ) competence framework produced by Daniel Goleman and the Consortium for Research on Emotional Intelligence covering in summary: ? personal competence - self-awareness, self-regulation, self-motivation ?<br><br> social competence - social awareness, social skills 'Emotional Intelligence: what is it and why it matters' . An excellent information paper by Dr Cary Cherniss originally presented at the annual meeting of the Society for Industrial and Organizational Psychology, in New Orleans, April 2000. This is a detailed history and explanation of Emotional Intelligence.<br><br> The Business Case for Emotional Intelligence - a paper by Dr Cary Cherniss featuring 19 referenced business and organizational case studies demonstrating how emotional intelligence contributes to corporate profit performance. The paper is an excellent tool which trainers, HR professionals and visionaries can use to help justify focus, development, assessment, etc., of EQ in organizations. Guidelines for Promoting Emotional Intelligence in the Workplace - a paper chiefly constructed by Dr Cary Cherniss and Daniel Goleman featuring 22 guidelines which represent the best current knowledge relating to the promotion of EQ in the workplace.<br><br> The above excellent free Emotional Intelligence materials in pdf file format (Acrobat Reader required to view) are provided with permission of Daniel Goleman on behalf of the Consortium for Research on Emotional Intelligence , which is gratefully acknowledged. Pa e 4 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> team briefing examples and templates Manchester University's Registrar and Secretary's department has developed an excellent range of Team Briefing materials. We are grateful for their permission to feature them here. Other useful materials are available at the RSD Investors In People website .<br><br> Example Team Briefing User Guide - courtesy Manchester University RSD Example Team Briefing Core Brief Template - courtesy MU RSD Example Team Briefing Local Brief Template - courtesy MU RSD Example Team Briefing Local Brief Questions Preparation Template - courtesy MU RSD Example Team Briefing Feedback Form Template - courtesy MU RSD Example Team Briefing Attendance Record Template - courtesy MU RSD dispute and grievance guides - UK disputes resolutions law effective 2004 Discipline and Grievance DTI Guidance for Small Firms - ( pdf) (Note this is © Crown Copyright , Source DTI) Guidance on the Employment Act 2002 (Dispute Resolution) Regulations 2004 (pdf) and associated provisions in the Employment Act 2002. Full comprehensive DTI dispute resolution regulations guide. (Note this is © Crown Copyright , Source DTI) Employee guide to grievance procedures including examples of grievance letters templates, samples.<br><br> DTI guide. (Note this is © Crown Copyright , Source DTI) skills-audits, assessments and feedback forms/ templates, training certificates templates Lesson/Training Planner Free pdf sample training certificate template . Free MSWord file training certificate template for you to adapt.<br><br> Behavioural Change Assessment Tool - for before and after training, by WL Rae - ( completed example here ) Training Programme Evaluation Toolkit - a pdf, author WL Rae - see also his Training Pa e 5 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... Evaluation Process Guide Management Skills Assessment tool - quick easy skills-audit tool pdf - see the instructions for use and capability scoring guide Management Training needs analysis example - pdf - see the instructions for use and capability scoring guide Performance Appraisal Form - modern performance appraisal form including self-assessment section Personal Review Form Example - courtesy Manchester University RSD Time management survey form - pre-training questionnaire Time management time - log form template - time-management training or personal development tool Time management activity scheduler template - easy and effective time management weekly task scheduler template Quick training feedback form template Medium training feedback form template Line - manager training feedback form template Skill - set and behaviour - set assessment template - sales/management/commercial role - instructions for use Training Needs Analysis (TNA) template - sales/management/commercial role - instructions for use Presentation skills assessment template - for presentation skills review and assessment Example Induction Training Feedback Form (1 mth) - courtesy MU RSD Example Induction Training Feedback Form (3 mth) - courtesy MU RSD free tests and indicators (skill/ behaviour/ personality) and fun quizzes - pdf format Multiple Intelligences Test - for Adults - based on Howard Gardner's model - manual version - pdf Pa e 6 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin...<br><br> 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... Multiple Intelligences Test - for Young People - based on Howard Gardner's model - manual version - pdf VAK Learning Styles Free Questionnaire Self - Test - pdf format New Mental Concentration Test (pdf file) - mostly for fun - good for illustrating the need to read test questions before attempting answers Quick Trivia Quiz in MSWord, with questions and answers sheets - if you need a warm-up quiz quickly, here's one we made earlier, (featuring questions from the trivia quiz and puzzles page ) 'BLISS' Career Planning and Job Choice Validation Tool - (Ack. Pranav Wadnerkar) Big Boys Toys Table Quiz - (Ack.<br><br> John Hespe) Mental Agility Test - (Ack. Graeme Hall) Maslow's Hierarchy of Needs 5 - level quick test - based on Maslow's original 5 stage model Maslow's Hierarchy of Needs 8 - level quick test - based on the adapted 8 stage model McGregor XY Theory indicator - for individuals and organisations Graphology test template - handwriting personality indicator and self-test/introduction Personal profile indicator template - ideal for interviews, appraisals or personal reflection These free online resources are available to view and download as Acrobat pdf files - you'll need Acrobat reader to do this, which is freely available on the web . free working files - word and excel format free downloads Here are free MSWord, MSExcel or MSPowerpoint working files of many of the above pdf dia rams, tem lates and tools etc.<br><br> These materials are free to view, download, ada t and use, provided copyright, www.businessballs.com source, and disclaimer are retained. The materials are not to be sold or published, and are not to be made available on any other website. ( Pa e 7 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin...<br><br> 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... diagrams - word, excel or powerpoint format free downloads John Fisher's Process of Personal Transition diagram - in powerpoint - 2003 version (ack J Fisher) - see notes Actual Total Cost diagram - in powerpoint - for selling and buying, and understanding actual cost Porter's Five Forces of Competitive Position diagram - MSWord Abraham Maslow's Hierarchy of Needs diagram, original five levels - MSWord - and in colour Hierarchy of Needs seven levels diagram, adapted from Maslow's original model - MSWord Hierarchy of Needs eight levels diagram, adapted from Maslow's original model - MSWord J Stacey Adams Equity Theory diagram - MSWord - now in glorious living colour Douglas Mcgregor XY - Theory diagram - MSWord - and in colour The Businessballs Herzberg space - rocket diagram - word - simple effective illustration of Herzberg's motivational theory - a picture tells a thousand words Johari Window diagram and adapted illustration based on Ingham and Luft's concept - word - good for all sorts of training and learning - aid to understanding and using the simple and powerful Johari Window concept David Kolb's learning styles diagram (mono) - MSWord - illustration of Kolb's learning styles theory (updated May 2006) Kolb's learning styles diagram (colour) - MSWord (May 2006) workplace posture herzberg diagram - word - ex lains work lace osture from herzber theor perspective training, teaching, personal development and training assessment tools - excel or word format free downloads ( ( Pa e 8 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> free CV template and guidance notes - MSWord - single sheet format, UK A4 paper size - into which you can insert your own details - adapt it to suit your purposes free new mental concentration test - MSWord - mostly for fun - also good for illustrating the need to read test questions before attempting answers free multiple intelligences test - based on Gardner's model - in MSExcel self-calculating format free induction training checklist working tool with suggested training items - MSExcel file free VAK learning styles multiple - choice questionnaire test - MSWord file - (ack V Chislett) lesson plan/training session planner and timings calculator (also acts as training checklist template) - Excel File - (ack N Darwent) team - building activities evaluation form and outcomes notes, based on Kirkpatrick's Learning Evaluation Model - Excel file quick training evaluation and feedback form, based on Kirkpatrick's Learning Evaluation Model - Excel file 360 degree appraisals form template - MSWord 360 degree appraisals form template - MSExcel Leslie Rae's excellent before - and - after three - stage training evalution tool - Excel - good tool for all training courses and learning experiences, also for group training effectiveness evaluation set of different training evaluation forms and tools - Word - Leslie Rae's excellent set of training evaluation questionnaires - free to adapt and use training planner tool - Excel - simple, flexible tool for planning and designing training courses - good for train-the-trainer courses too - breaks down the training design process into achievable elements - helps you eat the elephant one bite at a time training needs analysis tool - manager skill - set - in excel - a simple, flexible and powerful workin s readsheet tool for trainin needs anal sis, obs and skills audits, and an eas wa to identify, prioritise and plan group training - use in conjunction with individual assessment tool below - see the instructions for use and capability scoring guide manager skill - set assessment tool - excel - flexible individual assessment tool - use to provide input data for group training needs analysis tool above - see the instructions for use and capability scoring guide management skill - set assessment tool - Serbian Language version! (not such an obscure thing if you are working in Serbia....) - see the instructions for use and capability scoring guide Pa e 9 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trainin... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> coaching template for skills or capability assessment - excel - flexible coachin review tem late tool template for assessing presentations - excel - good for presentations training, especially to control and encourage objective and fair group feedback assessment tool for individuals - commercial/business/sales skill - set - excel - flexible individual assessment tool - use to assess individual training needs and priorities, and to provide input data for group training needs analysis tool below - adapt skill elements for your job roles - see the instructions for use and capability scoring guide training needs analysis for groups - working spreadsheet - commercial/business/sales role simple, flexible and powerful working spreadsheet tool for groups and organizational training needs analysis, job and skills audits, and for identifying training needs, priorities and plans for groups - use with above personal assessment input tool - adapt and add skill elements for your job roles - see the instructions for use and capability scoring guide sales development tools - excel or word format free downloads sales and business strategic planning tool - excel - for prioritising activities and customers - good for sales and business workshops and meetings sales and business development process flow diagram - word - simple effective method of sales and business development - simple off-the-shelf selling process (see also the sections on sales training and buying facilitation) sales funnel planning tool - word - simple tool for sales planning, from targeted prospect base through sales conversion stages, to sales values and numbers required - excellent sales planning workshop aid, and sales management tool personality tests and other indicators - excel or word format free downloads free multiple intelligences test - adult and/or young people - based on Gardner's model - in MSExcel self-calculating format free Multiple Intelligences test - manual test in MSExcel ( ( Pa e 10 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... free Multiple Intelligences test - manual test for young people in MSExcel free VAK learning styles multiple - choice questionnaire test - MSWord file - simple quick free assessment of personal VAK learning style leadership and motivation assessment tool - word - are you a truly motivational leader?<br><br> - a modern leadership self-test provided by leadership writer Blair Palmer motivation indicator simple test - excel - flexible individual motivation assessment tool, loosely based on herzberg motivators and hygiene factors - good workshop tool personality profile and motivation test - excel - multi-facet personality test and discussion document for reviews, appraisals, and career direction dicusssions graphology (handwriting anlysis) self - test - word - good for workshops, meetings and personality profiling awareness and training management style test based on McGregor's XY - Theory - word - to assess individual preferred management style, and actual organizational management style management tools - excel or word format free downloads free SWOT analysis template worksheet version (MSWord) activity management template (MSExcel file) - personal organisation and management/coaching tool delegation template tool based on SMART technique - excel - simple, flexible, powerful aid for effective delegation and agreeing and following up SMART objectives performance appraisals form - word - sophisticated modern performance appraisals form - effectively a process in its own right - including self-assessment section and the essential appraisal elements - adapt to suit your situation Project Management Tips - (MSWord format) free project management training materials Project Management Templates - (MSWord format) free templates for project management (With thanks to Ron Rosenhead of The Project Agency for these two project management materials) ( Pa e 11 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... other training aids and tools - word or excel format free downloads time management questionnaire - word - for time management improvement and training - use with time log below time management activity log template - excel - good aid for time management training perceptions matrix - word - fascinating illustration of how different personalities see each other, based on the 'four temperaments/DISC' personality profiling theory - great for team building and communications training - includes blank worksheet and answers short training feedback sheet - word - simple training feedback form for end of training course or programme training certificate template - word - ready-to-use professional training certificate template - adapt to suit your training situation training process flow - chart diagram - word - illustration of classical training process for individuals and organizations - use as an example or as a tool to develop and train your own training processes win - win game and score - sheet based on the prisoner's dilemma puzzle - word - good for team building, workshops, training and collaborative attitudes development other website resources index by category If you can't find what you are looking for below try the left pane menu in the main framed site (if you are not already there), which contains a larger index.<br><br> There is also a site search box at the foot of the home page. ( ( ( personal development, Pa e 12 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> self-discovery, self-help, motivation and achievement psychology assertiveness techniques and self - confidence change and innovation decision - making template cherie carter - scott's rules of life coaching - life coaching and personal coaching emotional freedom techniques (EFT) emotional intelligence (EQ) empathy employee motivation and staff motivation surveys the four agreements - don miguel ruiz graphology - handwriting analysis hard questions for an authentic life - susan piver johari window model and free diagrams pay rises and salary management and leadership theories and models david mcclelland - achievement motivation adams' equity theory on job motivation adizes ten stages - corporate life cycle model ansoff matrix benziger personality assessment model conscious competence learning model decision - making - how to decision - making template delegation - how to forming storming norming performing model - tuckman herzberg's motivation theory J humour, funny and inspirational stories, amusing and inspirational quotes air traffic controllers funny quotes aesop's fables company policy analogy - amusing courtroom gaffes desiderata - inspirational poem and history do not stand at my grave and weep family fortunes funny wrong answers funny letters to a council if - the inspirational poem by rudyard kipling Pa e 13 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... increases personal change stages - john fisher transactional analysis - eric berne - early theory transactional analysis - eric berne - recent theory mehrabian's communication theory - verbal, non - verbal, body language motivational theory and ideas neuro - linguistic programming (nlp) pavlov's dogs personal development - modern integrated methods personal development - excellent BBC books series problem - solving - how to reiki healing, therapy, training and history sharon drew morgen - facilitation model stress and stress management time management tips time management albert humphrey's tam ® business change model culture and organizational development model, Gung Ho!<br><br> charles handy - motivation calculus frederick herzberg - motivation theory in search of excellence model - tom peters leadership tips learning styles - kolb maslow's hierarchy of needs situational leadership ® x - y theory - mcgregor theory z - william ouchi insurance claims forms gaffes murphy's plough - positive thinking story quotes - motivational, amusing, inspirational and love quotations rocks in a bucket story stories, research findings and analogies tree swing picture weakest link funny answers Pa e 14 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... techniques, free tools and templates "i am" - a script for self - help and personal change sales, marketing, strategy, business management and planning activity management template (MSExcel) advanced selling technique - buying facilitation ® - sharon drew morgen advertising tricks of the trade aida - and other selling techniques boston matrix business planning and marketing strategy - how to write business strategy implementation and realisation buying techniques and strategy CRM - customer team building, activities, exercises and games, working with groups brainstorming for team building and problem solving - how to brainstorming - advanced 'kaleidoscope' method for creativity and deep teambuilding delegating to a group - and developing your team games, tricks, puzzles and warm ups for groups games and exercises for team building juggle - how to meetings - how to plan and human resources processes, recruitment and selection, training multiple intelligences - howard gardner's theory and the VAK learning styles inventory bloom's taxonomy of learning domains 360 degree appraisals tips employment termination, dismissal, redundancy, letters templates and style exit interviews, questions examples, tips grievance procedures letters samples for employees Pa e 15 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ...<br><br> 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... relationship management environmental management and resources efficiency franchising business - buying guide marketing guide needs creation selling technique negotiation - how to project management skills and technique sales activator ® - training and development games system sales research summary of key selling success factors sales training and selling theories swot analysis - free template and examples pest market analysis - free template porter's five forces of competitive position run meetings plate spinning instructions - how to presentation skills and techniques puzzles and conundrums - more complex role playing and role play games process and tips tannenbaum and schmidt continuum workshops - format and how to run leadership and motivation quiz visual aids and props ideas group selection recruitment method induction training checklist, template and tips job interviews - tips, techniques, questions, answers job descriptions, writing templates and examples performance appraisals - process and appraisals form template team briefing process training evaluation processes training and developing people - how to kirkpatrick's learning evaluation model HR performance evaluation glossaries, dictionaries and lists of Pa e 16 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ...<br><br> terms accents and diacritical marks demographics and lifestyle classifications and UK population percentages acronyms finder books for training, self - development, language, and inspirational ideas cliches, expressions and words - meanings and origins cockney rhyming slang contracts and agreements legal terms and definitions glossary diagrams and tools - free resources for download financial terms and ratios explained gifts and team games prizes ideas greek alphabet in search of excellence - summary industrial classifications - UK SIC codes legal contracts terminology glossary writing and communicating techniques and examples advertising tricks of the trade code of practice sample complaints letters - how to write responding to customer complaints writing a curriculum vitae (cv) writing effective job adverts writing job descriptions writing a reference letter writing a resignation letter - tips, samples and templates writing a resume writing technique - general environment, design and lifestyle intelligent buildings and intelligent homes posture and workstation ergonomics product design process and tips real ale - business, markets, lifestyle lessons reiki healing, therapy, training and history small business start - ups lessons and examples from the third world Pa e 17 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... 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Where any of the Crown copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.<br><br> © alan chapman 1995-2006 metric prefixes table money slang meanings and origins phonetic alphabet quotes - motivational, amusing, inspirational and love quotations SIC codes - standard industrial classifications stories, research findings and analogies ( Pa e 18 of 18 free online tem lates, sam les, exam les, articles, resources and tools for business trai ... 5/19/2006 file://D:\istd\New%20Folder\New%20Folder\free%20mana ement%20and%20trainin % ... <br><br>

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