Keane Client Success: Property and Casualty Insurance Provider Application and In 9rastructure Solutions Australia | Canada | France | Germany | India | New Zealand | Singapore | Switzerland | UAE | UK | USA 877.88.KEANE | email@example.com | www.keane.com The Hanover Insurance Group Grows New Automobile Business P&C Insurer Attracts More Clients With New, Competitive Auto Insurance Products as a Result o+ Improved Policy Rating Application Abstract A trusted name in property and casualty insurance, The Hanover Insurance Group Inc. (+ormerly Allmerica Financial) sought to grow its personal lines auto insurance book o+ business by o++ering more competitive pricing to drivers with strong records. To achieve this, The Hanover leveraged its partnership with Keane to rewrite the engine powering its legacy policy rating system to incorporate more criteria when calculating the premium +or a new customer.
Through Keane 9s 24x5 development model using a combination o+ onsite and o++shore developers, The Hanover has been able to o++er more targeted pricing to clients, attract more business, and realize a 40% increase in new automobile business in only eight months. Business Challenges In business since 1852, The Hanover o++ers a +ull selection o+ insurance +or automobiles, homes, boats, and businesses, providing personalized ... more. less.
service through independent agents. The Hanover was seeking to grow its auto insurance revenue and written premiums.<br><br> The company understood that to meet its goal, it had to accurately price a broader spectrum o+ the market and deliver quotes in real time with a dramatically +aster and easier-to-use inter+ace. To achieve this, The Hanover was determined to rewrite the business algorithms o+ its legacy policy rating system so that the system would weigh considerably more +actors when calculating the premiums +or new customers. And, the company wanted the modi ed policy rating system rolled out to its over 2,000 agents nationwide in an aggressive time+rame o+ under 14 months.<br><br> Premium Results Rolled out to 8 states » by November 2005, resulting in signi cant increase in personal lines auto business new-client revenue Quick ramp-up o+ 20 » o++shore developers First wave rolled out » in 5 months Keane Client Success: Property and Casualty Insurance Provider Application and In 9rastructure Solutions Australia | Canada | France | Germany | India | New Zealand | Singapore | Switzerland | UAE | UK | USA 877.88.KEANE | firstname.lastname@example.org | www.keane.com Solution In partnership with Keane since 2000, The Hanover was con dent that, together with Keane 9s onsite and o++shore developers +ollowing a 24x5 development model, it could deliver this large, complex development project within its desired time+rame and budget. The policy rating system is made up o+ several applications, including a +ront-end customer inter+ace and the main+rame legacy application. To +acilitate productivity, both Keane and The Hanover shared project management.<br><br> Each project manager was responsible +or a development team that included a combination o+ Hanover employees and Keane pro+essionals located onsite and o++shore. The project managers worked closely together, ensuring their teams were seamlessly integrated. At the outset o+ the project, Keane 9s senior developer worked with The Hanover 9s business analysts to review business and +unctional requirements and convert them into technical speci cations.<br><br> Based on these requirements, Keane developed project and resource plans, earmarking 20 o++shore developers and an onsite team o+ eight 4 which included developers, business analysts, and testers 4 over the li+e o+ the project. Next, the technical speci cations were handed over to the developers, who implemented the required changes to the main+rame legacy application and to the client-server application used by The Hanover 9s agents. Working together, Keane 9s and The Hanover 9s developers per+ormed unit testing, a critical prerequisite to integration and user acceptance testing.<br><br> Within ve months, the rst wave o+ the upgraded application was success+ully rolled out. By November 2005, three additional waves were completed. During the rst hal+ o+ 2006, the nal two waves will be completed.<br><br> Results The Hanover 9s large-scale development project using Keane 9s o++shore resources proved success+ul. As a result o+ the improved rating system and supporting processes, the company has seen signi cant new automobile business growth in a short time. A long-time partner o+ Keane, The Hanover Insurance Group was able to quickly ramp up the o++shore resources needed 4 those with P&C insurance system experience 4 to get the job done.<br><br> By using developers located in Keane 9s Hyderabad, India 3based Advanced Development Center, The Hanover was able to complete the project within the required time+rame and budget. Keane is thrilled to be a long-standing partner o+ this leading insurer, which continues to earn some o+ the highest ratings in the US insurance industry +rom third-party evaluators such as A.M. Best, Moody 9s, and Standard & Poor 9s.<br><br> Through Keane 9s ability to provide sta 9 9 quickly, along with their 24 x 5 development capability, we were able to ramp up resources 9or this key project in 30 days and signifcantly decrease our speed to market 9or this product. Keane contributed business value to The Hanover 9s bottom line. d Paul Trombley, Vice President, Sourcing Management, The Hanover Insurance Group c Keane Client Success: Property and Casualty Insurance Provider Application and In 9rastructure Solutions Australia | Canada | France | Germany | India | New Zealand | Singapore | Switzerland | UAE | UK | USA 877.88.KEANE | email@example.com | www.keane.com About Keane Keane is an IT services rm headquartered in the US with more than 12,000 pro+essionals worldwide. For 45 years, Keane has been an Application Services specialist with distinguished project management credentials.<br><br> Today, we o++er a fagship suite o+ Application Services, as well as In+rastructure and Business Process Outsourcing solutions delivered through onsite, nearshore, and o++shore resources. Visit www.keane.com to learn how our projects, managed services, and outsourcing engagements deliver value +or a range o+ businesses and government agencies. copyright © 2010 Keane, Inc.<br><br> KeaneUSA_Hanover_en What 9s Next With the nal waves o+ the rollout planned +or the rst hal+ o+ 2006, all 2,000 o+ The Hanover 9s agents will be able to o++er customers more attractive auto insurance options. As a result, the company expects to continue seeing its personal lines automobile book o+ business increase. In addition, The Hanover plans to duplicate this development work in other business lines in order to o++er more competitive insurance products in other areas.<br><br>