North Central Texas Council of Governments 9 9-1-1 Program Staff Fred Keithley, Director of Community Services and Public Safety Communications (817) 695-9171 Christy Williams, ENP, Program Manager (817) 695-9204 Sherry Decker, ENP, Public Ed/Training Coordinator (817) 695-9199 Clay Dilday, 9-1-1 Technician/Network Specialist (817) 695-9202 Jason Smith, 9-1-1 Field Specialist (West Region) (817) 704-2525 Matt Francis, GIS Analyst II (817) 695-9203 Marti Mason, Fiscal Analyst (817) 695-9113 Shawn Moloney, 9-1-1 Field Specialist (East Region) (817) 608-2320 Christie Hawkins, Administrative Assistant II (817) 695-9200 Barbara Rice, Administrative Assistant II (817) 695-9205 Jamie Perkins, Contract Specialist (817) 695-9201 LeAnna Russell, ENP, Telecommunications Specialist (817) 695-9206 Rodger Mann, GIS Analyst (817) 695-9155 Trevor Ncube, GIS Analyst (817) 704-2524 9-1-1 News Flash North Central Texas COG P.O. Box 5888 Arlington, TX 76005-5888 Mark Your Calendars! Upcoming Classes 2007 Disaster Planning for PSAP 12/11 Intro to VoIP & Next Gen.
12/11 2008 Spanish for TC Basic Cert. 01/7-9 ICS 300 and ICS 400 01/7-11 Comm. Training Officer 01/14-18 Basic Telecomm Course 02/18-22 TCIC/NCIC Full Access 02/25-26 Crisis Communication 02/27-29 Ethics in Law Enforcement 03/17 Spanish for TC Basic Cert.
03/18-20 Cultural Diversity 03/21 Register at: www .nctcog.org/cs.911/training.asp T he North Central Texas Council of Governments 9-1-1 News Flash ... more. less.
is designed to give you up-to-date 9-1-1 information when you need it...in a flash. If you have any questions, comments or suggestions for future articles, please contact Christie Hawkins at (817) 695-9200; fax: (817) 640-7492; email: firstname.lastname@example.org. T HE 9-1-1 TRAINING CALENDAR IS NOW ON THE REGIONAL TRAINING CENTER WEBSITE AT HTTP :// WWW .<br><br> NCTCOG . ORG / CS /911/ TRAINING . ASP F OR MORE INFORMATION ABOUT CSEC 9-1-1 P ROGRAM P OLICY STATEMENTS GO TO C OMISSION ON S TATE E MERGENCY C OMMUNICATIONS : HTTP :// WWW .911.<br><br> STATE . TX . US December 1, 2007 9-1-1 NewsFlash North Central Texas Council of Governments NCTCOG Agency of the Year Mineral Wells PD Page 2 9-1-1 News Flash NCTCOG TDD/TTY of the Year Wise County Sherriff's Office NCTCOG Telecommunicator of the Year Christine Thompson, Midlothian PD Criteria for Agency of the Year, TC of the Year, and TDD/TTY of the Year Inspections -All documentation kept up to date, equipment clean, any ongoing problems escalated to the field specialists Interaction with COG employees -Helpful with gathering requested documentation in timely manner TDD/TTY Testing - Agency is compliant with TDD/TTY testing procedures (a minimum of one test per month per dispatcher).<br><br> Interlocal -Voluntarily comply with Interlocal Agreements and ask any questions for clarification Support of Training Program - Is supportive of the 9-1-1 T.E.A.M. training opportunities and strives to keep dispatchers current on training. TDD Modules - Completes and submits TDD modules by the deadline date.<br><br> Supervisor Meetings -Attend Supervisor meetings and contribute to subject matters. Also pass on/post information to call takers when they get back to offices. TAG Team Members and Numbers reached - Agency is active in T.A.G.<br><br> Team and strives to educate citizens on the use of 9-1-1 Nominees Included: Jamie McCarty -Collin County Sheriff 9s Office Stephanie Samples -Hunt Count Sheriff 9s Office Kathy Tapp -Hunt County Sherriff 9s Office TTY/TDD Log Information Wise County SO dispatchers are each required to do 1 test call per day and monthly the communications center averaged 217 test calls. By the end of the fiscal year their total number of TDD/TTY test calls were: 2 6 0 5 June 2007 Issue NOTICE OF JOB ANNOUNCEMENT CITY OF STEPHENVILLE Page 7 NOTICE OF JOB ANNOUNCEMENT ROCKWALL POLICE DEPARTMENT Sudoku Puzzle Complete the puzzle and fax to: 817-640-7492 for a chance to win a 9-1-1 Folding Chair. Deadline December 14, 2007 How to Play Fill in the grid so that every row, every column and every 3x3 box contains the numbers 1 through 9.<br><br> There is only one solu- tion to the puzzle. Now Hiring: 2 COMMUNICATIONS SPECIALIST Salary Range : $32,926 - $46,489 Six months Police 9-1-1 Dispatcher experience re- quired. Must possess a HS Diploma or GED.<br><br> Position requires shift work including weekends and holidays. Must have the ability to obtain listed certification within one (1) year of hiring date. Certifications: Basic Tele- communications Operator, TCIC/NCIC, TLETS/ NLETS, 9-1-1, Fire Service Dispatch.<br><br> Applications available at Rockwall City Hall 972-771-7700 or online at www.rockwall.com POSTING DATE: December 3, 2007 DEPARTMENT: Police JOB TITLE/CODE: Dispatcher STARTING SALARY: $13.45/hr ($2332/mo) BRIEF DESCRIPTION AND QUALIFICATIONS: The City of Stephenville Police Department is currently accepting applications for the position of Full Time Dis- patcher. Applicants must be available to work days, eve- nings, nights, weekends and holidays as may be sched- uled. A high school diploma or GED is required.<br><br> Appli- cants must be 18 years of age or older and obtain a valid driver's license. The ability to operate emergency commu- nication systems including telephone, radio, teletype, com- puter, etc. is required.<br><br> This position pages/dispatches public safety and City personnel, monitors radio channels and responds appropriately. Candidates must be able to work effectively under pressure and in high stress situa- tions. Experience in this field is preferred.<br><br> CLOSING DATE: Open until filled. Position may close without notice. CONTACT: Applications are available at City Hall, 298 W.<br><br> Washington, Stephenville, TX 76401, or on-line at www.ci.stephenville.tx.us <http://www.ci.stephenville.tx.us/ Applications will be accepted until position is filled. Remember Monthly Logs NCTCOG requires that all PSAPs maintain their TTY Logs, Make-busy Logs, and Trouble Logs and fax them in to our office no later than the 5th. Trouble Logs help your field specialist stay informed of recurring issues that may need to be addressed directly with Telephone companies.<br><br> Make-busy Logs allow PSAPs to ensure that their calls will route to the cor- rect agency in the event of an emergency such as evacuating the building. Be sure that all of your call takers know how to activate the make-busy switch. TTY Logs provide documentation of monthly testing performed by call takers and satisfies the ADA requirements.<br><br> Shawn Moloney, East-Region Field Specialist can be reached at 817-608- 2320 or email@example.com. Jason Smith, West-Region Field Specialist can be reached at 817-704-2525 or firstname.lastname@example.org. TCLEOSE Provisions to the TC Proficiency Qualifications Page 6 " Beware of holiday lighting.<br><br> Take care when burning candles. Be sure they are kept away from decorations or other combustible materials. Don't leave children unattended in a room with lit candles, and always keep candles, as well as matches and lighters, out of th e reach of children.<br><br> Never display lighted candles in windows or near exits. Lit candles should not be used as tree decorations. " Decorate only with flame-retardant or noncombustible materials.<br><br> Avoid using candles during parties. If guests will be smoking, provide them with large, deep ashtrays and check them frequently. After the party, check inside and under upholstery and in trash cans for cigarette butts that may be smoldering.<br><br> " Keep Christmas trees fresh. Choose a fresh Christmas tree and secure it in a sturdy stand. Place the tree away from heat sources and exits, and water it daily.<br><br> If you purchase an artificial tree, be sure it is labeled as fire-retardant. If you plan to hang stockings on your fireplace, do not use the fireplace for fires. " Designate a driver.<br><br> When attending a party, always designate a non-drinking driver. If you are the host of a holiday gathering, be sure there are non-alcoholic beverages available for guests who are driving. " Buckle up.<br><br> During the holiday months, people travel more than ever. Wearing a seat belt is the easiest and best way to prevent injury in a motor vehicle collision. Ensure that all passengers are also wearing safety belts.<br><br> " Enroll in a first aid and CPR course. Although these tips can help prevent an emergency, it is also important to be prepared should an emergency situation arise. To enroll in a first aid or CPR course, contact your local Red Cross.<br><br> " Get your furry friends a special gift. Our Pet First Aid book is an important reference guide for anyone with a cat or dog. Contact your local Red Cross to purchase your copy, or ask for Pet First Aid at your local bookstore.<br><br> December 1, 2007 TCLEOSE posted new revisions to the Telecommunicator Proficiency qualifications to include TDD/TTY Training: §221.13. Emergency Telecommunications Proficiency. (a) To qualify for a basic telecommunications proficiency certificate, an applicant must meet all proficiency requiremen ts: (1) successful completion of a 40-hour course developed or approved by the commission; (2) successful completion of a departmental field training course; (3) successful completion of TDD/TTY training within the last six (6) months; and (4) one year of experience in public safety telecommunications.<br><br> (b) To qualify for an intermediate telecommunications proficiency certificate, an applicant must meet all proficiency re quirements including: (1) basic telecommunications certification; (2) at least two years experience in public safety telecommunications; (3) 120 hours of training; and (4) successful completion of TDD/TTY training within the last six (6) months; and (5) if the basic telecommunications certificate was issued or qualified for on or after January 1, 2000, successful comp letion of required courses as specified by the commission, which include: (A) Cultural Diversity; (B) Ethics for Law Enforcement; (C) Crisis Communications; (D) TCIC/NCIC for Full Access Operators; NLETS/TLETS; or Criminal Law; and (E) Spanish for Law Enforcement. (c) To qualify for an advanced telecommunications proficiency certificate, an applicant must meet all proficiency requir ements including: (1) intermediate telecommunications certificate; (2) at least four years experience in public safety telecommunications; and (3) 240 training hours: and (4) successful completion on TDD/TTY training within the last six (6) months. (d) The effective date of this section is December 1, 2007.<br><br> June 2007 Issue Bulletin Board Page 3 Lana Cobb of Wise County SO was recently promoted to Evening Shift Supervisor! Congratulations Lana! Welcome Aboard Diane!<br><br> Somervell County Sheriff 9s Office News Jennifer Wright is saying Good Bye to Somervell County Sheriff 9s Office and Hello to Johnson County Adult Probation Office. Good Luck Jennifer! We would also like to give a big welcome to new hire Diane Willis.<br><br> Heather Stephens of Wise County SO and her husband Kyle Stephens would like to announce the arrival of their new bundle of joy Zane Stephens! Congratulations Heather! Rockwall PD would like to welcome new hire Kimbre Collier formerly of Rockwall SO!<br><br> Welcome Kimbre!!! Frisco PD would like to welcome the following New Hires Christa Miller Nichole Figueroa Catherine Hartman We are happy to have you on our team! Keene Police Department is excited to have Margie Couts join our Communications Department.<br><br> Margie is a 9 year veteran of the United States Army. We are privileged to have her with us. Welcome Margie!<br><br> A s peedy reco v ery to Donn a Kirkl en, C o m m uni - ca ti ons Super viso r a t Era th C o unty , who h urt her knee a nd ha d knee s urg ery on Nov 1 3 th . Rockwall County SO would like to welcome their new Communication Supervisor Heather Alford Welcome Heather! Before After Alvarado PD has been remodeled!<br><br> Enjoy your new communication center, it looks great! Page 4 WHERE IS ALL OF THE FUN AT?! June 2007 Issue TAG Team, Having All of the FUN!!!<br><br> Page 5 TAG Team members: " Educate the public about 9-1-1 " Show videos " Make presentations " Distribute free 9-1-1 promotional items " Write newspaper articles " Act out 9-1-1 calls " Lead Red E. Fox through a crowd " Dress up as Red E. Fox, receiving a huge hug from a normally shy child, and getting a kick out of doing it!<br><br> TAG Team Benefits: " Resources - The 9-1-1 Communications office at NCTCOG provides resources (most at no cost) to TAG Team volunteers to use in 9-1-1 public education. This allows the distribution of 9-1-1 materials, the Red E. Fox costume, training on the 9-1-1 Call Simulator, and on the 9-1-1 Safety Wheel.<br><br> " Training - Training workshops for new volunteers are conducted quarterly at NCTCOG. The workshops allow new members to network, share ideas and brainstorm for new ones. At past workshops, participants have designed a logo, composed a song, developed an incentive program for the volunteers, and designed new educational materials.<br><br> The "Extras" - With one -- or twenty years -- of experience in 9-1-1 public education you can benefit from the resources and networking. You will learn responses to many questions about 9-1-1 services, and receive many helpful hints. Ultimately, you meet others dedi- cated to 9-1-1 public education.<br><br> " " The TAG Team brings great minds together to find ways to teach citizens about 9-1-1 services. It is a great way to network with members from other cities and make contacts that last forever." Penny Curtis, Frisco Police Department, 9-1-1 TAG Team Volunteer " "The 9-1-1 TAG Team has greatly benefited the NCTCOG 9-1-1 program. TAG Team members have provided statistics from their activities to our office.<br><br> In addition, the number of volunteers has given more visibility to 9-1-1 and its overall i mpor- tance. This extensive education of the public has aided in saving lives and property throughout our region." Christy Williams, Manager, 9-1-1 Program, NCTCOG