AppleCare Protection Plan for iPhone Getting Started Guide

eligibility of your iPhone for the AppleCare Protection Plan.<br><br> Technical support options If you experience difficulties with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/iphone/. If you 9re not able to resolve the issue, AppleCare representatives can help troubleshoot your iPhone and its connection with iTunes. Apple technical support contact information and hours of operation are listed in the Quick Reference Guide.<br><br> Under the AppleCare Protection Plan for iPhone, Apple offers the same complete service for both Mac and Windows users. 6 English Hardware service This plan extends repair and replacement service from the Apple one-year warranty to two years from your iPhone purchase date. This plan also extends service coverage to the iPhone battery when its capacity to hold an electrical charge has depleted fifty percent (50%) or more from its original specification.<br><br> Either the carry-in or direct mail-in service option may apply when you obtain service. Refer to the Quick Reference Guide for additional details about obtaining service. The replacement equipment that Apple provides as part of the repair or replacement service may be new, used, or refurbished.<br><br> 1. This plan extends your service coverage to two years from the date of your iPhone purchase. The plan must be purchased while your iPhone is still under its original one-year warranty.<br><br> Service coverage may be subject to certain restrictions. AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdictio n. 2.<br><br> See the enclosed AppleCare Protection Plan Terms and Conditions for complete details. 7 English Try these simple steps before contacting Apple for help. If you experience problems with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/iphone/.<br><br> As a precaution, back up all content before you troubleshoot your iPhone. Verify that you have the latest iTunes. You can download the latest iTunes at www.apple.com/itunes/download/.<br><br> Visit the iPhone Support website. The iPhone Support website has links to service option availability, iPhone tutorial, discussions, and other resources to answer various how-to questions, which are available 24 hours a day at www.apple.com/support/iphone/. Contact Apple for more assistance.<br><br> If the steps in this guide do not resolve your issue, contact Apple. An Apple representative will ask you for your AppleCare Protection Plan for iPhone agreement number or your iPhone serial number, which is located on the SIM tray or in the About screen on your iPhone. From the Home screen, tap Settings > General > About and scroll down.<br><br> In the U.S. or Canada 800-My-iPhone (800-694-7466) Seven days a week 8:00 A.M . to 8:00 P.M .<br><br> Central time * or 9:00 A.M . to 9:00 P.M . Eastern time * * Telephone numbers and hours of operation may vary and are subject to change.<br><br> You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html. Quick Reference Guide AppleCare Protection Plan for iPhone 9 English AppleCare Protection Plan for iPhone - United States Terms and Conditions Your AppleCare Protection Plan for iPhone (herein referred to as the cPlan d) is governed by these Terms and Conditions and constitutes your contract with Apple as described in section 7.l below. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple-branded iPhone product listed in your Plan 9s Certificate or Proof of Coverage document ( cPlan Confirmation d), an Apple-branded iPhone Bluetooth headset if used with the covered iPhone and originally purchased by you within two (2) years from the purchase of the Plan and the hardware accessories that are contained in the covered iPhone 9s original packaging (collectively the cCovered Equipment d), and (ii) provides you with access to telephone support and web-based support resources for the Covered Equipment.<br><br> To obtain the Plan Confirmation you must register your Plan 9s unique agreement or registration number ( cPlan Agreement Number d) as described in the instructions included in the Plan 9s packaging. Customers choosing the Auto-Registration option, where available, will automatically receive their Plan Confirmation. The duration of the Plan ( cCoverage Period d) is for the period ending on the date specified in your Plan Confirmation.<br><br> The price of the Plan is listed on the Plan 9s original sales receipt. Apple may restrict service provided under this Plan to the Covered Equipment 9s original country of purchase. 1.<br><br> Repair Coverage a. Scope of Coverage . Your coverage for defects begins on the date your Covered Equipment 9s Apple hardware warranty expires and terminates at the end of the Coverage Period ( cRepair Coverage Period d).<br><br> Apple will, at its option, repair or replace the affected Covered Equipment, if (i) during the Repair Coverage Period there is a defect in the Covered Equipment 9s materials or workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, (after being fully charged and the covered iPhone playing audio or video with all settings reset). Apple will provide both parts and labor, but may require you to replace certain readily installable parts yourself, as described below. Apple may provide replacement 10 English product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability.<br><br> The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Apple 9s property. Apple strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service.<br><br> b. Limitations . The Plan does not cover: (i) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment; (ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; (iii) Covered Equipment with a serial number that has been altered, defaced or removed; (iv) Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; (v) Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan; (vi) Problems caused by the function of a network or cellular service or viruses or other software problems introduced into the Covered Equipment; (vii) Covered Equipment that has been lost or stolen.<br><br> This Plan only covers Covered Equipment that is returned to Apple in its entirety; (viii) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; (ix) Preventative maintenance on the Covered Equipment; 11 English (x) The provision of replacement equipment during the period when the Covered Equipment is being serviced; (xi) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR iPHONE WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. Your iPhone or a replacement iPhone will be returned to you as your iPhone was configured when originally purchased, subject to applicable updates.<br><br> Apple may install system software ( ciPhone OS d) updates as part of your service that will prevent the iPhone from reverting to an earlier version of the iPhone OS. Third party applications installed on the iPhone may not be compatible or work with the iPhone as a result of the iPhone OS update. You will be responsible for reinstalling all other software programs, data and passwords.<br><br> Recovery and reinstallation of software programs and user data are not covered under this Plan; (xii) Defects caused by normal wear and tear or otherwise due to normal aging of the product; (xiii) Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship, and ; or (xiv) Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment. c. Service Options .<br><br> Apple may provide service through one or more of the following options: (i) Carry-in service. Return the Covered Equipment requiring service to an Apple-owned retail store location offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to an Apple repair service location to be repaired.<br><br> Once you are notified that service is complete, you will promptly retrieve the product. (ii) Direct mail-in service . If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the Covered Equipment to Apple 9s repair service location in accordance with its instructions.<br><br> Once service is complete, the Apple repair service location will return the 12 English Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed. (iii) Do-It-Yourself Parts service is available for many Covered Equipment parts or accessories, allowing you to service your own product.<br><br> If Do-It-Yourself Parts service is available in the circumstances, the following process will apply. (A) Do-It-Yourself Parts service where Apple requires return of the replaced part. Apple may require a credit card authorization as security for the retail price of the replacement part and applicable shipping costs.<br><br> If you are unable to provide credit card authorization, Do-It-Yourself Parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship a replacement part to you with installation instructions and any requirements for the return of the replaced part. If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the part and shipping to and from your location.<br><br> If you fail to return the replaced part as instructed or return a replaced part that is ineligible for service, Apple will charge the credit card for the authorized amount. (B) Do-It-Yourself Parts service where Apple does not require return of the replaced part. Apple will ship you free of charge a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part.<br><br> (C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself Parts service. Should you require further assistance, contact Apple at the toll-free telephone number listed below. Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment 9s eligibility to receive a particular method of service.<br><br> Service options, parts availability and response times may vary. d. Obtaining Repair or Replacement Service.<br><br> To obtain service under this Plan, access the Apple website (www.apple.com/support) or call the toll-free telephone number listed below. Telephone numbers may vary according to your location. When accessing the website, follow the instructions for requesting repair service provided by Apple.<br><br> If calling, an Apple technical support representative will answer, request your Plan Agreement Number, advise you and 13 English determine what service is necessary for the Covered Equipment. All service is subject to Apple 9s prior approval. Location of service may vary due to your location.<br><br> Keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan. Proof of purchase may be required if there is any question as to your product 9s eligibility for Plan coverage. 2.<br><br> Technical Support a. Telephone and Web Support . Your eligibility for technical support begins on the date your Covered Equipment 9s complimentary technical support expires or the date your Coverage Period begins, whichever is later, and terminates at the end of the Coverage Period ( cTechnical Coverage Period d).<br><br> During the Technical Coverage Period Apple will provide you with access to telephone technical support and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware repairs are required. Apple will provide technical support for the Covered Equipment, iPhone OS, software applications that are pre-installed with the Covered Equipment ( ciPhone Software d) and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipment 9s connectivity specifications and runs an operating system that is supported by the Covered Equipment.<br><br> Apple will provide support for the then-current version of the iPhone OS and iPhone Software, and the prior Major Release. For purposes of this section, cMajor Release d means a significant version of software that is commercially released by Apple in a release number format such as c1.0 d or c2.0 d and which is not in beta or pre-release form. b.<br><br> Limitations . The Plan does not cover: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the iPhone OS or iPhone Software in a manner for which the Covered Equipment or software is not intended to be used or modified; 14 English (iii) Third-party products or their effects on or interactions with the Covered Equipment, the iPhone OS or iPhone Software; (iv) Your use of a computer or operating system that is unrelated to iPhone Software or connectivity issues with the Covered Equipment; (v) Apple software other than the iPhone OS or iPhone Software, as covered under the Plan; (vi) iPhone OS software or any Apple-branded software designated as cbeta d, cprerelease, d or cpreview d or similarly labeled software; and (vii) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. c.<br><br> Obtaining Technical Support. You may obtain technical support by calling the toll-free telephone number listed below. The Apple technical support representative will provide you technical support.<br><br> Apple 9s hours of service are described below. Apple reserves the right to change its hours of technical service and telephone numbers at any time. Web-based support resources are offered to you at the Apple website (www.apple.com/support).<br><br> 3. Your Responsibilities To receive service or support under the Plan, you agree to comply with the following: a. Provide your Plan Agreement Number and serial number of the Covered Equipment; b.<br><br> Provide information about the symptoms and causes of the problems with the Covered Equipment; c. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; d. Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and e.<br><br> Update software to currently published releases prior to seeking service. 15 English 4. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE 9S OBLIGATIONS UNDER THIS PLAN.<br><br> TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENT 9S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS.<br><br> TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE 9S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.. 5.<br><br> Cancellation You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the telephone number below, or send or fax written notice with your Plan Agreement Number to AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S.<br><br> (fax number 512-674-8125). A copy of the Plan 9s original proof of purchase must accompany your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan 9s purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan.<br><br> If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less (a) a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided 16 English to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days 9 prior written notice. If Apple cancels this Plan, you will receive a pro-rata refund for the Plan 9s unexpired term.<br><br> 6. Transfer of Plan Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer must include the original Proof of Purchase, the Plan 9s Certificate and all of the Plan 9s packaging material, including printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-399-7337 or agmts_transfer@apple. com, respectively, and (c) the party receiving the Plan reads and agrees to accept the Terms and Conditions of the Plan.<br><br> When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, and the name, address, telephone number and email address of the new owner. 7. General Terms a.<br><br> Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. b. Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apple 9s reasonable control.<br><br> c. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. d.<br><br> This Plan is offered and valid only in the United States of America. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law.<br><br> e. In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apple 9s response, record part or all of the calls between you and Apple. f.<br><br> You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on 17 English your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy.<br><br> g. Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan.<br><br> If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers provided. h. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy.<br><br> If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at privacy@apple.com. i. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple 9s entire understanding with respect to the Plan.<br><br> j. Your rights under the Plan are in addition to any warranty rights you may be entitled to. You must purchase and register the Plan while your Apple-branded iPhone is within Apple 9s One Year Limited warranty.<br><br> Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms. k.<br><br> There is no informal dispute settlement process available under this Plan. l. For Plans sold to residents of North Carolina, cApple d is Apple Inc., a California corporation with its registered office at 1 Infinite Loop, Cupertino, California 95014, and the obligations of such Plans are backed by the full faith and credit of the provider, Apple Inc.<br><br> For Plans sold to residents of all other states, cApple d is AppleCare Service Company, Inc. an Arizona corporation with its registered office at c/o CT Corporation System, 2394 East Camelback Road, Phoenix, Arizona 85016, doing business in the state of Texas as Apple CSC, Inc., and the obligations of such Plans are backed by the full faith and credit of the provider, AppleCare Service Company, Inc. 18 English m.<br><br> The Administrator for Plans sold to residents of all states other than North Carolina is Apple Inc. (the cAdministrator d). The Administrator is responsible for the collection and transfer to AppleCare Service Company, Inc.<br><br> of the purchase price for the Plan and for the administration of claims under the Plan sold in North Carolina. The Administrator for Plans sold to residents of North Carolina is Apple Inc. n.<br><br> Except where prohibited by law, the laws of the state of California govern Plans purchased in the United States. If the laws of any jurisdiction where this Plan is purchased are inconsistent with these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, Washington, and Wyoming, the laws of that jurisdiction will control. o.<br><br> Support services under this Plan may be available in English only. p. There is no deductible payment due in respect of a claim made under this Plan.<br><br> 8. State Variations The following state variations will control if inconsistent with any other provisions of this Plan: Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New Mexico, New York, Nevada, South Carolina, Texas, Washington and Wyoming Residents If you cancel this Plan pursuant to Section 5 of these Terms and Conditions, and we fail to refund the purchase price to you within thirty (30) days for California, New York, Missouri and Washington residents, within forty-five (45) days for Alabama, Hawaii, Maryland, Minnesota, Nevada, South Carolina, Texas and Wyoming residents, and within sixty (60) days for New Mexico residents, we are required to pay you a penalty of 10% per month for the unpaid amount due and owing to you. The right to cancel and receive this penalty payment only applies to the original owner of the Agreement and may not be transferred or assigned.<br><br> The obligations of the provider under this service contract are backed by the full faith and credit of the provider, AppleCare Service Company, Inc. California Residents If you cancel within thirty (30) days of your Plan receipt, you will receive a full refund less the value of any service provided under the Plan. 19 English Colorado Residents Notice : This Plan is subject to the Colorado Consumer Protection Act or the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS.<br><br> Connecticut Residents The expiration date of the Plan will automatically be extended by the period that the Covered Equipment is in Apple 9s custody while being serviced. Resolution of Disputes: Disputes may be resolved by arbitration. Unresolved disputes or complaints may be mailed, with a copy of this Plan, to State of Connecticut, Insurance Dept., P.O.<br><br> Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs. Florida Residents The laws of the State of Florida will govern this Plan and any disputes arising under it. Michigan Residents If performance of the service contract is interrupted because of a strike or work stoppage at the company 9s place of business, the effective period of the service contract shall be extended for the period of the strike or work stoppage.<br><br> Nevada Residents Cancellations : No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: a. Failure by the holder to pay an amount due; b. Conviction of the holder of a crime which results in an increase in the service required; c.<br><br> Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; 20 English e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold.<br><br> Grounds for cancellation; date cancellation effective. No cancellation of a service contract may become effective until at least 15 days after the notice of cancellation is mailed to the holder. Cancellation of contract; Refund of purchase price; cancellation fee .<br><br> (i) If Apple cancels this Plan, Apple shall refund to Nevada consumers the portion of the purchase price that is unearned. Apple may deduct any outstanding balance on your account from the amount of the purchase price that is unearned when calculating the amount of the refund. If Apple cancels a contract pursuant to NRS 690C.270, it may not impose a cancellation fee.<br><br> (ii) Except as otherwise provided in this section, a Nevada resident who is the original purchaser of this Plan, who submits to Apple a request in writing to cancel the Plan in accordance with the terms of the Plan, shall receive a refund of the portion of the Plan 9s purchase price that is unearned. (iii) If you request the cancellation of this Plan pursuant to subsection (ii), Apple may impose the cancellation fee described in the Plan, but will not deduct the value of any service provided. (iv) When Apple calculates the amount of a refund pursuant to subsection (ii), it may deduct from the portion of the purchase price that is unearned: (a) any outstanding balance on the account; and (b) any cancellation fee imposed pursuant to this Plan.<br><br> AppleCare Service Company, Inc. backs this Plan for Nevada residents by its full faith and credit. New Hampshire Residents In the event you do not receive satisfaction under this contract, you may contact the New Hampshire insurance department, by mail at State Of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800-852-3416.<br><br> 21 English New Mexico Residents Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: a. Failure by the holder to pay an amount due; b. Conviction of the holder of a crime which results in an increase in the service required; c.<br><br> Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; d. Discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; e. A material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold.<br><br> North Carolina Residents The purchase of this Plan is not required either to purchase or to obtain financing for computer equipment. Apple Inc. will not cancel this plan EXCEPT for failure to pay the purchase price for the Plan.<br><br> Oregon Residents In the event you do not receive satisfaction under this contract, you may contact the Oregon Department of Consumer and Business Services by mail at the Department of Consumer and Business Services, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 97301; or by telephone via Consumer Advocacy, at 888-877-4894. South Carolina Residents Unresolved complaints or Plan regulation questions may be addressed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467.<br><br> 22 English Tennessee Residents This Plan shall be extended as follows: (1) the number of days the consumer is deprived of the use of the product because the product is in repair; plus two (2) additional workdays. Texas Residents The provider may cancel this Plan with no prior notice for non-payment, misrepresentation or a substantial breach of a duty by the holder relating to the Covered Equipment or its use. Unresolved complaints or Contract regulation questions may be addressed to the TX Dept.<br><br> of Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, U.S. Wisconsin Residents THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.<br><br> If you cancel within thirty (30) days of your Plan 9s purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund. If you cancel more than thirty (30) days after your receipt of the Plan, you will receive a pro-rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less. No deduction shall be made from the refund for the cost of any service received.<br><br> Apple will not cancel this plan EXCEPT for failure to pay the purchase price for the plan. If Apple cancels the Plan, you will receive a pro- rata refund for the Plan 9s unexpired term. Wyoming Residents If Apple cancels this Plan, Apple will mail to you written notice of the cancellation at your last known address contained in Apple 9s records no less than ten (10) days prior to the effective cancellation date.<br><br> The prior written notice will contain the effective date of cancellation and the reasons for cancellation. Apple is not obligated to provide prior notice if cancellation is due to nonpayment of the Plan, a material misrepresentation by you to Apple, a substantial breach of your duties under the Plan or a substantial breach of your duties relating to the Covered Equipment or its use. Disputes arising under this Plan may be settled in accordance with the Wyoming Arbitration Act.<br><br> 23 English Toll-Free Numbers In the U.S: 800-APL-CARE (800-275-2273) Seven days a week 8:00 A.M. to 8:00 P.M. Central time* * Telephone numbers and hours of operation may vary and are subject to change.<br><br> You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html. Toll-free numbers are not available in all countries. APP iPhone NA v5.2 25 English AppleCare Protection Plan for iPhone - Canada Terms and Conditions Your AppleCare Protection Plan for iPhone (herein referred to as the cPlan d) is governed by these Terms and Conditions and constitutes your contract with Apple Canada Inc., 7495 Birchmount Road, Markham, Ontario, L3R 5G2, Canada.<br><br> Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple-branded iPhone product listed in your Plan 9s Certificate or Proof of Coverage document ( cPlan Confirmation d), an Apple-branded iPhone Bluetooth headset if used with the covered iPhone and originally purchased by you within two (2) years from the purchase of the Plan and the hardware accessories that are contained in the covered iPhone 9s original packaging (collectively the cCovered Equipment d), and (ii) provides you with access to telephone support and web-based support resources for the Covered Equipment. To obtain the Plan Confirmation you must register your Plan 9s unique agreement or registration number ( cPlan Agreement Number d) as described in the instructions included in the Plan 9s packaging. Customers choosing the Auto-Registration option, where available, will automatically receive their Plan Confirmation.<br><br> The duration of the Plan ( cCoverage Period d) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan 9s original sales receipt. Apple may restrict service provided under this Plan to Canada.<br><br> 1. Repair Coverage a. Scope of Coverage .<br><br> Your coverage for defects begins on the date your Covered Equipment 9s Apple hardware warranty expires and terminates at the end of the Coverage Period ( cRepair Coverage Period d). Apple will, at its option, repair or replace the affected Covered Equipment, if (i) during the Repair Coverage Period there is a defect in the Covered Equipment 9s materials or workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, (after being fully charged and the covered iPhone playing audio or video with all settings reset). Apple will provide both parts and labor, but may require you to replace certain readily installable parts yourself, as described below.<br><br> Apple may provide replacement 26 English product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Apple 9s property.<br><br> Apple strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service. b. Limitations.<br><br> The Plan does not cover: (i) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment; (ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; (iii) Covered Equipment with a serial number that has been altered, defaced or removed; (iv) Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; (v) Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan; (vi) Problems caused by the function of a network or cellular service or viruses or other software problems introduced into the Covered Equipment; (vii) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety; 27 English (viii) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; (ix) Preventative maintenance on the Covered Equipment; (x) The provision of replacement equipment during the period when the Covered Equipment is being serviced;(xi) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR iPHONE WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE.<br><br> Your iPhone or a replacement iPhone will be returned to you as your iPhone was configured when originally purchased, subject to applicable updates. Apple may install system software ( ciPhone OS d) updates as part of your service that will prevent the iPhone from reverting to an earlier version of the iPhone OS. Third party applications installed on the iPhone may not be compatible or work with the iPhone as a result of the iPhone OS update.<br><br> You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Plan; (xii) Defects caused by normal wear and tear or otherwise due to normal aging of the product; (xiii) Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship; or (xiv) Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment. c.<br><br> Service Options . Apple may provide service through one or more of the following options: (i) Carry-in service. Return the Covered Equipment requiring service to an Apple-owned retail store location offering carry-in service.<br><br> Service will be performed at the location, or the store may send the Covered Equipment to an Apple repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. 28 English (ii) Direct mail-in service.<br><br> If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) and you will ship the Covered Equipment to Apple 9s repair service location in accordance with its instructions. Once service is complete, the Apple repair service location will return the Covered Equipment to you. Apple will pay for shipping to and from your location if all instructions are followed.<br><br> (iii) Do-It-Yourself Parts service is available for many Covered Equipment parts or accessories, allowing you to service your own product. If Do-It-Yourself Parts service is available in the circumstances, the following process will apply. (A) Do-It-Yourself Parts service where Apple requires return of the replaced part.<br><br> Apple may require a credit card authorization as security for the retail price of the replacement part and applicable shipping costs. If you are unable to provide credit card authorization, Do-It-Yourself Parts service may not be available to you and Apple will offer alternative arrangements for service. Apple will ship you a replacement part with installation instructions and any requirements for the return of the replaced part.<br><br> If you follow the instructions, Apple will cancel the credit card authorization, so you will not be charged for the part and shipping to and from your location. If you fail to return the replaced part as instructed or return a replaced part that is ineligible for service, Apple will charge the credit card for the authorized amount. (B) Do-It-Yourself Parts service where Apple does not require return of the replaced part.<br><br> Apple will ship you free of charge a replacement part accompanied by instructions on installation and any requirements for the disposal of the replaced part. (C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself Parts service. Should you require further assistance, contact Apple at the toll-free telephone number listed below.<br><br> Apple reserves the right to change the method by which Apple may provide repair or replacement service to you, and your Covered Equipment 9s eligibility to receive a particular method of service. Service options, parts availability and response times may vary. 29 English d.<br><br> Obtaining Repair or Replacement Service To obtain service under this Plan, access the Apple website (www.apple.com/ca/support or http://www.apple.com/ca/fr/support) or call the toll-free telephone number listed below. Telephone numbers may vary according to your location. When accessing the website, follow the instructions for requesting repair service provided by Apple.<br><br> If calling, an Apple technical support representative will answer, request your Plan Agreement Number, advise you and determine what service is necessary for the Covered Equipment. All service is subject to Apple 9s prior approval. Location of service may vary due to your location.<br><br> Keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan. Proof of purchase may be required if there is any question as to your product 9s eligibility for Plan coverage. 2.<br><br> Technical Support a. Telephone and Web Support . Your eligibility for technical support begins on the date your Covered Equipment 9s complimentary technical support expires or the date your Coverage Period begins, whichever is later, and terminates at the end of the Coverage Period ( cTechnical Coverage Period d).<br><br> During the Technical Coverage Period Apple will provide you with access to telephone technical support and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware repairs are required. Apple will provide technical support for the Covered Equipment, iPhone OS, software applications that are pre-installed with the Covered Equipment ( ciPhone Software d) and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipment 9s connectivity specifications and runs an operating system that is supported by the Covered Equipment.<br><br> Apple will provide support for the then-current version of the iPhone OS and iPhone Software, and the prior Major Release. For purposes of this section, cMajor Release d means a significant version of software that is commercially released by Apple in a release number format such as c1.0 d or c2.0 d and which is not in beta or pre-release form. 30 English b.<br><br> Limitations . The Plan does not cover: (i) Issues that could be resolved by upgrading software to the then current version; (ii) Your use of or modification to the Covered Equipment, the iPhone OS or iPhone Software in a manner for which the Covered Equipment or software is not intended to be used or modified; (iii) Third-party products or their effects on or interactions with the Covered Equipment, the iPhone OS or iPhone Software; (iv) Your use of a computer or operating system that is unrelated to iPhone Software or connectivity issues with the Covered Equipment; (v) Apple software other than the iPhone OS or iPhone Software, as covered under the Plan; (vi) iPhone OS software or any Apple-branded software designated as cbeta d, cprerelease, d or cpreview d or similarly labeled software; and (vii) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. c.<br><br> Obtaining Technical Support. You may obtain technical support by calling the toll-free telephone number listed below. The Apple technical support representative will provide you technical support.<br><br> Apple 9s hours of service are described below. Apple reserves the right to change its hours of technical service and telephone numbers at any time. Web-based support resources are offered to you at the Apple website (www.apple.com/ca/support and http://www.apple.com/ca/fr/support).<br><br> 3. Your Responsibilities To receive service or support under the Plan, you agree to comply with the following: a. Provide your Plan Agreement Number and serial number of the Covered Equipment; b.<br><br> Provide information about the symptoms and causes of the problems with the Covered Equipment; 31 English c. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; d. Follow instructions Apple gives you, including but not limited to refraining from sending Apple products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and e.<br><br> Update software to currently published releases prior to seeking service. 4. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE 9S OBLIGATIONS UNDER THIS PLAN.<br><br> TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES AND AGENT 9S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS.<br><br> TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE 9S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 32 English 5.<br><br> Cancellation You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at the telephone number below, or send or fax written notice with your Plan Agreement Number to AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S.<br><br> (fax number 512-674-8125). A copy of the Plan 9s original proof of purchase must accompany your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan 9s purchase, or receipt of these Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan.<br><br> If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price, based on the percentage of unexpired Coverage Period, less (a) a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days 9 prior written notice. If Apple cancels this Plan, you will receive a pro-rata refund for the Plan 9s unexpired term.<br><br> 6. Transfer of Plan Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer must include the original Proof of Purchase, the Plan 9s Certificate and all of the Plan 9s packaging material, including printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-399-7337 or agmts_transfer@apple. com, respectively, and (c) the party receiving the Plan reads and agrees to accept the Terms and Conditions of the Plan.<br><br> When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, and the name, address, telephone number and email address of the new owner. 7. General Terms a.<br><br> Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. b. Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside Apple 9s reasonable control.<br><br> 33 English c. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. d.<br><br> This Plan is offered and valid only in Canada. This Plan is not offered to persons who have not reached the age of majority. This Plan is not available where prohibited by law.<br><br> e. In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apple 9s response, record part or all of the calls between you and Apple. f.<br><br> You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy.<br><br> g. Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Apple regarding the processing of data, and Apple will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan.<br><br> If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Apple at the telephone numbers provided. h. Apple will protect your information in accordance with Apple Customer Privacy Policy available at URL www.apple.com/legal/privacy.<br><br> If you wish to have access to the information that Apple holds concerning you or if you want to make changes, access URL www.apple.com/contact/myinfo to update your personal contact preferences or you may contact Apple at privacy@apple.com. i. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple 9s entire understanding with respect to the Plan.<br><br> j. Your rights under the Plan are in addition to any warranty rights you may be entitled to. You must purchase and register the Plan while your Apple-branded iPhone is within Apple 9s One Year Limited warranty.<br><br> Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms. 34 English k.<br><br> There is no informal dispute settlement process available under this Plan. l. The obligations of such Plans are backed by the full faith and credit of the provider, Apple Canada Inc.<br><br> m. The laws of the Province of Ontario shall be the relevant law of this Plan. This choice of law does not include the conflicts of laws provisions thereof nor the UN Sales Convention.<br><br> n. There is no deductible payment due in respect of a claim made under this Plan. Toll-Free Numbers In Canada: 800-263-3394 Seven days a week 9:00 A.M.<br><br> to 9:00 P.M. Eastern time* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html.<br><br> Toll-free numbers are not available in all countries. APP iPhone Canada v1.4 35 French AppleCare Protection Plan pour iPhone Fiche d 9informations Des services et une assistance fournis par les personnes qui connaissent le mieux votre iPhone Chaque iPhone bénéficie d 9une garantie d 9un an sur les réparations et d 9une assistance technique de 90 jours. Le programme AppleCare Protection Plan pour iPhone prolonge la durée de votre couverture à deux ans à compter de la date d 9achat de votre iPhone.<br><br> 1 Que vous utilisiez l 9iPhone avec un Mac ou un PC, un coup de fil peut suffire pour résoudre vos problèmes. Informations concernant la garantie Ce programme complet est disponible pour tous les modèles iPhone couverts par la garantie limitée d 9un an. Si vous vendez l 9iPhone couvert avant l 9expiration du contrat AppleCare Protection Plan pour iPhone, vous pouvez transférer le programme au nouveau propriétaire.<br><br> 2 Pour chaque iPhone que vous souhaitez couvrir, vous devez acheter un contrat AppleCare Protection Plan pour iPhone séparé. Veillez à conserver le document faisant office de preuve de garantie, c 9est-à-dire la facture originale de l 9iPhone ou de l 9AppleCare Protection Plan pour iPhone. Une preuve d 9achat peut vous être demandée par Apple en cas de doute concernant l 9application de la couverture à votre iPhone par le programme AppleCare Protection Plan.<br><br> Options d 9assistance technique Si des problèmes se présentent lors de l 9utilisation de votre iPhone, suivez les instructions de dépannage présentes sur le site web d 9assistance iPhone à l 9adresse www.apple.com/ca/fr/support/iphone/. Si vous ne parvenez pas à résoudre le problème, le personnel AppleCare peut vous aider à dépanner votre iPhone et dépanner des problèmes de connexion avec iTunes. Vous trouverez la liste des coordonnées et des horaires du service d 9assistance technique d 9Apple dans le Guide de référence rapide .<br><br> Sous la garantie du programme AppleCare Protection Plan pour iPhone, Apple fournit le même service d 9assistance complet aux utilisateurs Mac et aux utilisateurs Windows. 36 French Service de réparation du matériel Ce programme étend le service de réparation et de remplacement de la garantie Apple d 9un an à deux ans à compter de la date d 9achat de votre iPhone. Il prolonge également la couverture de service sur la batterie iPhone lorsque sa capacité à retenir une charge électrique est réduite de cinquante pour cent (50 %) ou plus par rapport à sa capacité d 9origine.<br><br> Les options de service après-vente en magasin ou d 9enlèvement à domicile par transporteur peuvent s 9appliquer. Reportez-vous au Guide de référence rapide pour en savoir plus sur l 9obtention du service. L 9équipement de remplacement fourni par Apple dans le cadre du service de réparation ou de remplacement peut être neuf, d 9occasion ou reconditionné.<br><br> 1. Ce programme étend votre couverture de service à deux ans à compter de la date d 9achat de votre iPhone. Le plan doit être acheté lorsque votre iPhone est encore sous sa garantie d 9origine d 9un an.<br><br> La couverture du service peut être soumise à certain es conditions. Les avantages du programme AppleCare Protection Plan s 9ajoutent à ceux de tous les droits légaux garantis par les lois de protection du consommateur dans votre juridiction. 2.<br><br> Pour de plus amples informations, consultez les Conditions Générales du programme AppleCare Protection Plan . 37 French Essayez les opérations faciles à réaliser suivantes avant d 9appeler Apple pour obtenir de l 9aide. Si vous avez des problèmes avec votre iPhone, essayez les procédures de dépannage disponibles sur le site web d 9assistance iPhone à l 9adresse www.apple.com/ca/fr/support/iphone/.<br><br> Par mesure de précaution, il est recommandé de sauvegarder le contenu de votre iPhone avant d 9appliquer ces procédures. Vérifiez que vous disposez de la dernière version d 9iTunes disponible. Vous pouvez télécharger la dernière version d 9iTunes à l 9adresse www.apple.com/ca/fr/itunes/download/.<br><br> Consultez le site web d 9assistance iPhone. Sur le site site web d 9assistance iPhone, vous trouverez des liens permettant de vérifier la disponibilité d 9une option de réparation, des guides d 9initiation relatifs à l 9iPhone, des forums de discussion et d 9autres ressources répondant à des questions variées concernant l 9utilisation et le dépannage. Ces ressources sont disponibles 24 heures sur 24 à l 9adresse www.apple.com/ca/fr/support/iphone/.<br><br> Coordonnées d 9assistance Apple. Si ces procédures ne permettent pas de résoudre le problème, contactez Apple pour obtenir une assistance. Lorsque vous appelez Apple, il vous est demandé d 9indiquer le numéro de votre AppleCare Protection Plan pour iPhone ou le numéro de série de votre iPhone situé dans le compartiment de la SIM ou repris dans l 9écran « À propos de » de l 9appareil.<br><br> Sur l 9écran d 9accueil, sélectionnez Réglages > Général > À propos de, puis faites défiler vers le bas. Guide de référence rapide AppleCare Protection Plan pour iPhone 38 French Canada 1-800-263-3394 7 jours sur 7 De 9H00 à 21H00 (Heure de l 9Est) * Les numéros de téléphone et les heures d 9ouverture au public peuvent varier et sont susceptibles de changer. Vous trouverez la toute dernière liste des contacts nationaux et internationaux à l 9adresse www.apple.com/contact/phone_contacts.html.<br><br> 39 French Programme AppleCare Protection Plan pour iPhone - Canada Modalités Votre programme AppleCare Protection Plan pour iPhone (ci-après le « Programme ») est régi par les présentes modalités et ces modalités constituent votre contrat auprès d 9Apple Canada Inc., 7495, Birchmount Road, Markham (Ontario) L3R 5G2 Canada. Sujet aux présentes modalités, votre Programme (i) couvre les vices du ou des produits iPhone de marque Apple énumérés dans le Certificat ou la Preuve de garantie de votre Programme (ci-après « Confirmation d 9adhésion au Programme ») et un micro-casque Bluetooth pour iPhone s 9il est utilisé avec l 9iPhone couvert et acheté à l 9origine par vous dans les deux (2) ans de l 9achat du Programme, ainsi que les matériels inclus dans l 9emballage original de l 9iPhone (collectivement désigné comme le « Produit couvert »), et (ii) vous fournit une assistance téléphonique et l 9accès à des ressources d 9aide Internet pour le Produit couvert. Pour obtenir la Confirmation d 9adhésion au Programme, vous devez enregistrer votre numéro unique de contrat ou d 9adhésion (ci-après « Numéro de contrat du Programme ») tel que indiqué aux instructions incluses dans l 9emballage du Programme.<br><br> Les Clients qui ont choisi l 9option d 9adhésion automatique (Auto- Registration), dans les cas où elle est offerte, recevront automatiquement une Confirmation d 9adhésion au Programme. Le terme de ce Programme (ci-après « Période de garantie ») est pour la période terminant à la date indiquée à la Confirmation d 9adhésion au Programme. Le prix du Programme figure sur l 9original de la facture du Programme.<br><br> Apple peut limiter la prestation de service en vertu du Programme au Canada. 1. Garantie de réparation a.<br><br> Portée de la Garantie . Votre garantie couvrant les vices prend effet à la date d 9expiration et de terminaison de votre garantie matérielle Apple pour le Produit couvert (« Période de la garantie de réparation »). Apple s 9engage, à sa discrétion, à réparer ou à remplacer le Produit couvert affecté (a) si au cours de la Période de la garantie de réparation, le Produit couvert présente des vices de matériau ou de main-d 9Suvre, ou (b) si au cours de la Période de la garantie,la capacité de la pile iPhone couverte de maintenir une charge électrique 40 French a diminué de cinquante pour cent (50%) ou plus de ses caractéristiques originales (après avoir été entièrement rechargé et le matériel iPhone couvert joue de la musique ou vidéo quand toutes les options sont à leur état initial).<br><br> Apple fournira les pièces et la main-d 9Suvre, mais pourra vous demander de remplacer vous-même certaines pièces faciles à installer. Ce processus est décrit ci-dessous. Le produit de remplacement et les pièces de rechange fournis par Apple<br><br>

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