information at the opera- is much to gain by being able to point in the process. tional, tactical, and strategic levels. trace each unit and its status throughout the logistics View Order AFTER SALES SUPPORT Status Entry rocess, with its multi le carriers, warehouses, hubs, CONSUMER POINT OF SALE CARRIER SERVICE MANUFACTURER / service centers, etc.<br><br> The NETWORK INSURANCE COMPANY improvement in business performance that centralized control and process visibility Return Order can achieve is substantial. Dispatch Process Process Faulty item Entry Validate Orders Claims Claims Integration enhances end- View Return to Recieve Transport status Consumer Items Dispatch to-end performance Inventory Inventory eBuilder After Sales integrates all the participants in the after Figure 1: The after sales process Its efficient drill-down displays are a mainstay of effective, proactive management at all levels. Profit from the power of Business Intelligence After Sales 9 Business Intelligence (BI) Portal provides clear, logical, graphical reports that enable intuitive and interactive drill-down analysis.<br><br> Master management of master data Management of master data secures correct end-to-end processing. Master data is the business critical data that controls and drives the business process. eBuilder After Sales ensures that all authorized participants share this essential data.<br><br> Improved customer satisfaction eBuilder After Sales improves customer satisfaction by cut- ting lead times as much as 50% by automating and opti- mizing the end-to-end process, and providing centralized, automated, exception and escalation management. You can make real time information available to end customers. KPIs for better decision making Critical for manufacturers, operators, and retailers, eBuilder After Sales displays business-critical KPI and SLA statistics showing how well the different service partners and logistics providers are performing in the value network.<br><br> the processing of returns, for example, preventing invalid returns and ensuring that each return is complete and correct from the very beginning " The ability to measure and compare the performance of suppliers/contractors/sub contractors These results are the combined effect of: " Seamless, automatic execution of the after sales process " Reduced errors, reduced costs of operation, and faster process execution " Centralized control and centralized process visibility " Full-scale Business Intelligence coverage This contributes to achieving many high-level business profitability and growth objectives. For more information: info@ebuilder.com +46 (0)8 585 020 00 www.ebuilder.com Enable structural changes that generate radical cost sav-ings Through the use of eBuilder After Sales, costs can be reduced by 10-50% overall as a result of: " Less manual labor, fewer customer queries, and less process troubleshooting " Improved coordination of transportation and repairs " Optimized asset utilization throughout the process " Central validations and decision rules that optimize About eBuilder eBuilder is the lead- ing global supplier of Cloud Processes that enable companies and organizations to automate, control, and manage their value networks for Travel and Expense Management, Pro- curement, Supply Chain, and Finan-cial Transactions. eBuilder is unique in its ability to deliver many standard proc- esses on the same platform and to cus- tomize both processes and integrations.<br><br> Today eBuilder has customers in over 50 countries. Operations are managed from Stockholm, Sweden with regional offices in Australia and Sri Lanka

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