Frequently Asked Questions

Then you can log in to the site using your new NNAnet.com username and password.<br><br> 5. What do I do if I forgot my 8new 9 NNAnet.com username? Click on the 8Forgot Username 9 link in the new NNAnet.com login page.<br><br> Follow the steps. 6. What do I do if I forgot my 8new 9 NNAnet.com password?<br><br> Click on the 8Forgot Password 9 link in the new NNAnet.com login page. Follow the steps. In order to use this feature, you MUST have already logged in to the new site once and registered your Secret Question answers under 8My Preferences. 9 7.<br><br> Where can I get training for the new NNAnet.com site? Guides for general site navigation and dealership user administration are available from the Help link in the upper right corner of the NNAnet.com home page. 8.<br><br> How do I know who is an admin at my dealership for NNAnet.com? To see a list of NNAnet.com administrators for your dealership, please click on 8My Preferences 9 in the uppermost right corner of page while in NNAnet.com. Once in My Preferences, click on 8List My Admins. 9 A list of people at your dealership who have NNAnet.com administrator rights will display.<br><br> 9. Why does my screen appear squished? Your screen may appear squished because of your screen resolution settings.<br><br> For optimal viewing of NNAnet.com, please set your screen resolution to 1280 x 800 or higher. To change your screen resolution, right click on your desktop and select Properties. A pop-up window called 8Display Properties 9 will appear.<br><br> Click on the Settings Tab. The Screen Resolution will be an option within this tab. 10.<br><br> Why are drop-down boxes on some screens cut-off? Some boxes may appear cut-off because of your screen resolution. For optimal viewing of NNAnet.com, please set your screen resolution to 1280 x 800 or higher.<br><br> To change your screen resolution, right click on your desktop and select Properties. A pop-up window called 8Display Properties 9 will appear. Click on the Settings Tab.<br><br> The Screen Resolution will be an option within this tab. 11. Why do I get a security alert pop-up?<br><br> A security pop-up box will appear on your screen if you have certain security settings selected like cWarn if changing between secure and non-secure mode d in your PC internet options. This pop-up is not harmful, please click OK and proceed. If you don 9t want to see this pop-up, please contact your dealership 9s computer specialists, and request them to change your machine 9s browser setting.<br><br> 12. What are the recommended versions of internet browsers for viewing of NNAnet.com? Microsoft Internet Explorer version 7 is recommended.<br><br> 13. What are desktop requirements necessary to watch videos on NNAnet.com? Please ensure that Microsoft Windows Media Player 9.0 or higher is installed on your PC.<br><br> Please ensure that your PC contains a sound card and that sound is enabled. Contact your dealership 9s computer specialists for further assistance. 14.<br><br> Where can I download a copy of Microsoft Media Player? Please follow the below URL to download the Media Player. http://www.microsoft.com/windows/windowsmedia/download/AllDownl oads.aspx?displang=en&qstechnology = If this URL does not work, please visit www.microsoft.com and search for Microsoft Windows Media Player.<br><br> 15. Can I change my own password and how? Yes.<br><br> In the new NNAnet.com, if you have already registered your Secret Question answers during your first login, you will be able to reset your own password by taking the 8Forgot Password 9 link on the login page. 16. How do I print something from NNAnet.com?<br><br> Use your internet browser print function to print any page from NNAnet.com. 17. Where are my applications and links, such as Order Management System?<br><br> All applications and links can be found on the 8Workspace 9 tab in NNAnet.com. 18. How do I answer a Secret Question that does not apply to me (such as Pet Name if you do not have a pet)?<br><br> Pick a random answer and make a note of it. 19. Where are my bulletins?<br><br> Bulletins are located under the 8My Documents 9 tab, in the appropriate category. Frequently Asked Questions (For NNA Corporate & Regional Users Only) 1. How do I login to the new NNAnet.com site?<br><br> To login, use your NNA LAN ID for the username and your LAN password for the password. If you don 9t know your LAN ID, contact the Nissan Helpdesk. 2.<br><br> Why can I only see Region 8Nissan North America 9 in my Change Region dropdown 3 I used to be able to see all regions? If you are a HQ user, you will only see a 8National 9 view called Nissan North America. This view now gives you the same content and privileges as the old sites 8All Region 9 view.<br><br> Only a true regional user will see Regions listed in the 8Change Region 9 dropdown. Within a National View, you have the option of switching brands from Nissan to Infiniti or vice versa. 3.<br><br> When I login, I only see the Nissan view, how do I see Infiniti as well? If you are an HQ user, having access to 8Nissan North America 9 view, you can use the cChange Brand View d link on the upper right hand corner of the homepage, to switch between Nissan & Infiniti. You may also set your default brand within 8My Preferences 9 section.<br><br> 4. Why don 9t I see all my applications & links? If you had an application in the old NNAnet but don 9t see it on the new NNAnet, please call the Helpdesk and report the issue.<br><br> If you need a new application, please visit the WIN Portal, and submit an OSS form for 'Access to Dealer Portal (NNAnet.com).'

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